Problems booking "Dream Stay"

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Old Dec 6, 18, 11:49 pm
  #16  
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Originally Posted by Maelstrom View Post
There are Dream Stays currently on offer for some Fairmont properties:

https://www.accorhotels.com/gb/leclu...tays-hub.shtml

This is the first time in months that I can remember actually seeing some Dream Stays being offered.
Doesn't load for me. Empty.
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Old Dec 6, 18, 11:53 pm
  #17  
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Originally Posted by gilbertaue View Post
Doesn't load for me. Empty.
Interesting. Though that does make some sense. I remember a few weeks ago I saw a post by LeClub on Facebook advertising some Rixos dream stays, none of which I could see on the website.

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Old Dec 18, 18, 5:59 am
  #18  
 
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Received an email today about the newest Dream Stays as posted above, but when I click on the link, it just takes me to the static Dream Stays site. Not working for me in Chrome, Firefox or Safari.
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Old Dec 18, 18, 6:31 am
  #19  
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The page no longer works for me, either, despite being able to see the Fairmont stays when I made that post back at the start of the month.

I would say "very odd," but we all know what Accor's IT is like, so it is not surprising at all.
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Old Dec 18, 18, 6:45 am
  #20  
 
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My best wet dream is to book one day a dream stay ...
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Old Jan 10, 19, 4:47 am
  #21  
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Dear all,

Thank you for alerting us on this issue, sorry to hear about this situation.
We have alerted the IT service to fix it as soon as possible.

Kind regards,
Amy
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Old Jan 22, 19, 7:08 am
  #22  
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Dear members,

In fact, it wasn't an issue but for technical reasons each offer were only available on specific markets. Members likely to be able to reserve receive a dedicated communication by email for each new Dream Stays.

For your information, here are the three offers opened for sale now:

1) Fairmont Mayakoba --> 47 000 Rewards points 4 days / 3 nights
Booking period: 01.12.2018 – 31.03.2019
Staying period: 01.12.2018 – 30.06.2019
BOD: 26.12.2018-31.12.2018, 01.01.2019
This offer includes :
• 3 consecutive nights in a luxurious Deluxe Casita Room,
• Daily breakfast buffet at La Laguna restaurant
• On-property bird watching boat tour
• A day trip to Sian Ka'an for two.

The day trip includes:
- Transportation hotel / Sian Ka'an / hotel
- Visit to Sian Ka'an's archeological site with a Mayan tour guide, a UNESCO World Heritage Site
- Guided Muyil Forest and float tour at Sian Ka'an's lagoon system
- A delicious lunch in Sian Ka’an, including a Fairmont exclusive lobster ceviche and regional food.
What is not included: Round trip transfers from the airport. Services, meals and activities not mentioned in the package description.
A resort fee of USD$20 per person per night is not included in the package and is payable by guest directly at the hotel.

2) Fairmont Yangcheng Lake --> 40 000 Rewards points 4 days / 3 nights
Booking period: 01.12.2018 – 31.03.2019
Staying period: 01.12.2018 – 30.06.2019
BOD: 30.12.2018, 31.12.2018, 06.04.2019, 29.04.2019-30.04.2019
This offer includes :
- 3 consecutive nights in a Deluxe park view room Daily breakfasts Experience organic farm life including observing bees,
- learning about tea culture,
- fishing in the lake,
- picking fresh fruit and vegetables (activities might change depending on season and weather)
- Jogging in the park One-hour outdoor activities (kayaking or biking).
What is not included: Round trip transfers Tourist taxes Meals and drinks in the restaurant and bar (to be charged upon consumption)
Any other additional charge/extra (personal expenses, any other activities, minibar, laundry services).

3) Fairmont Chateau Lake Louise --> 25 000 Rewards points 3 days / 2 nights
Booking period: 01.12.2018 – 31.03.2019
Staying period: 01.12.2018 – 30.06.2019
BOD: 21.12.2018 to 01.01.2019
This offer includes :
- 2 consecutive nights in a Fairmont room Complimentary daily breakfast at the Poppy Brasserie A half-day winter activity with our Mountain Adventure Guide (snowshoe, cross country ski or ice walk) $75 resort credit per day (for use towards spa, dining or activities),
- Planet 21 amenity f A personalized welcome amenity that includes a food platter featuring local Alberta honey and cheese.
What is not included: Round trip transfers from the airport Tourist taxes Meals and drinks in the restaurant and bar (to be charged upon consumption)
Any other additional charge/extra (personal expenses, any other activities, minibar, laundry services).

If you want to book one of this offer, you can contact me in private message.
Please indicate your Le Club AccorHotels card number and your balance of Rewards points so I can explain you how to book a Dream Stay.

Best regards,
Amy
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Old Jan 22, 19, 7:28 am
  #23  
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Originally Posted by AccorHotels Concierge View Post
Dear members,

In fact, it wasn't an issue but for technical reasons each offer were only available on specific markets. ....
I fail to see the reasons behind advertising the deals only in specific markets. Most of us travel globally (that should not come as a surprise really). Why not offer the deals to all? Incidentally the same rationale applies to the increasingly confusing "private sales".
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Old Jan 22, 19, 7:54 am
  #24  
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Restricting visibility based on region seems a bit ridiculous and gives even less incentive to bank up points for such a stay.
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Old Jan 22, 19, 9:17 am
  #25  
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Originally Posted by AccorHotels Concierge View Post
[...] specific markets. Members likely to be able to reserve receive a dedicated communication by email [...]
As others have indicated, and not to mince words, this is just silly. Accor has little insight into the offers that might interest me or the countries/regions I might be planning to visit (or might plan to visit if an interesting offer tipped the balance). Accor has limited data about some of my past travel and some of my future bookings, that's all.

Knowing the kind of packages that are offered might also motivate people to stay more and collect points for future Dream Stays.
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