Cannot find the reservations on my account
Feb 8, 2019, 2:08 pm
#16
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
I had this problem today....could not see the reservation I made on accor website on my accor account.
However, I was still able to view the missing reservation using this link:
https://secure.accorhotels.com/store.../bookings/home
However, I could not add it to the section "My reservations - My upcoming stays" on my accor account.
However, I was still able to view the missing reservation using this link:
https://secure.accorhotels.com/store.../bookings/home
However, I could not add it to the section "My reservations - My upcoming stays" on my accor account.
Feb 9, 2019, 1:40 am
#18
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
in the app, when you see the list of all your bookings, at the top it is written "you can't find your booking?" with just below "add a booking". You'll be asked booking #, date of check-in, name of hotel and by which canal you booked.
Feb 9, 2019, 7:00 am
#19
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,552
Glad I'm not the only one. I tried Goldorak's method for 2 recent bookings. It worked for one I made 2 days ago but not for the one made yesterday. I'll give it another day and try again.
Feb 9, 2019, 8:03 pm
#20
Join Date: Sep 2015
Programs: Accor Platinum, IHG DA
Posts: 664
2 days ago i made a very last min booking (via PC) 20min before arriving at a hotel in Malaysia, received email confirmation but nothing appear in app.
surprisingly the hotel already got everything ready when i stepped in, welcome letter with my name, room key, welcome drink voucher, and even welcome amenity placed inside the room.
so dont worry about the reservation, i believe this time is just the member area affected.
surprisingly the hotel already got everything ready when i stepped in, welcome letter with my name, room key, welcome drink voucher, and even welcome amenity placed inside the room.
so dont worry about the reservation, i believe this time is just the member area affected.
Feb 9, 2019, 8:57 pm
#21
Join Date: Dec 2016
Location: Southeast Asia
Posts: 264
2 days ago i made a very last min booking (via PC) 20min before arriving at a hotel in Malaysia, received email confirmation but nothing appear in app.
surprisingly the hotel already got everything ready when i stepped in, welcome letter with my name, room key, welcome drink voucher, and even welcome amenity placed inside the room.
so dont worry about the reservation, i believe this time is just the member area affected.
surprisingly the hotel already got everything ready when i stepped in, welcome letter with my name, room key, welcome drink voucher, and even welcome amenity placed inside the room.
so dont worry about the reservation, i believe this time is just the member area affected.
Excellent !
Which hotel ???
Feb 9, 2019, 9:49 pm
#22
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
2 days ago i made a very last min booking (via PC) 20min before arriving at a hotel in Malaysia, received email confirmation but nothing appear in app.
surprisingly the hotel already got everything ready when i stepped in, welcome letter with my name, room key, welcome drink voucher, and even welcome amenity placed inside the room.
surprisingly the hotel already got everything ready when i stepped in, welcome letter with my name, room key, welcome drink voucher, and even welcome amenity placed inside the room.
I had an unfortunate situation at the Sofitel Nanjing Zhongshan last year where i arrived an hour after making the booking on the app and the reservation still hadn't downloaded into the hotel's system.
Feb 10, 2019, 12:39 am
#23
Join Date: Jan 2008
Location: Europe
Programs: Hilton Honors, Marriott Bonvoy, Accor, Hyatt, (Former IHG Ambassador)
Posts: 1,394
Thank you.
However, I don't have the app and am using the desktop version.
Is there any way to do the same thing there ?
Feb 10, 2019, 12:53 am
#24
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Feb 10, 2019, 12:59 am
#25
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Feb 10, 2019, 1:01 am
#26
Join Date: Jan 2008
Location: Europe
Programs: Hilton Honors, Marriott Bonvoy, Accor, Hyatt, (Former IHG Ambassador)
Posts: 1,394
Feb 10, 2019, 2:08 am
#27
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Feb 10, 2019, 2:32 am
#28
Join Date: Sep 2015
Programs: Accor Platinum, IHG DA
Posts: 664
ibis styles kuala lumpur fraser business park,
i also put in request for late checkout till 5pm in the booking remark, and the key i received was pre-programmed to 6pm.
very impressive.
that is quite lucky! And well done to the hotel for being on top of it! Sometimes, it can take an hour or two for an online reservation (even one made on AH.com) to download into the hotel's system.
I had an unfortunate situation at the Sofitel Nanjing Zhongshan last year where i arrived an hour after making the booking on the app and the reservation still hadn't downloaded into the hotel's system.
I had an unfortunate situation at the Sofitel Nanjing Zhongshan last year where i arrived an hour after making the booking on the app and the reservation still hadn't downloaded into the hotel's system.
very impressive.
Feb 10, 2019, 3:56 am
#29
Join Date: Sep 2016
Location: Canberra Australia
Programs: AccorPlus Plat
Posts: 120
Sep 9, 2023, 10:26 am
#30
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,526
Hello! Is there still a way to add a booking manually to my account? I have had several bookings not showing again and unfortunately, I can't see anything to add them manually. Booking was made via a TA at eligible rate (fully flex paid at hotel) if it makes a difference. thanks!!