Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
Jul 19, 2019, 2:23 am
#676
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Dear Hotel_User,
Thank you for the alert. Could you let us know the language and country you had set when you checked this Private sale tab so that we can advise our website Administration team?
In fact, this is an issue about some geolocation where there are no current Private Sales proposed, the problem has been shared with the team in charge to be solved.
Kind regards,
Amy
Thank you for the alert. Could you let us know the language and country you had set when you checked this Private sale tab so that we can advise our website Administration team?
In fact, this is an issue about some geolocation where there are no current Private Sales proposed, the problem has been shared with the team in charge to be solved.
Kind regards,
Amy
Jul 19, 2019, 8:46 am
#678
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Sofitel Bogota:
The mysterious Advantages 4 & 5
Of course, this is simply the placeholder text they have forgotten to remove but, in general, it is obvious that the hotels don't look at their webpages when you see the number of mistakes and inconsistencies you have. I have made several bookings recently (in various hotels) and have came across with a significant number of inconsistencies.
This is the same hotel for which I have reported the weird "eau à l'arrivée" recently. This has been changed for "eau minérale à l'arrivée". Still weird to me as I believe they provide mineral water every day and not only when you arrive (at least that's what I expect in a Sofitel in a country where tap water is not drinkable).
The mysterious Advantages 4 & 5
Of course, this is simply the placeholder text they have forgotten to remove but, in general, it is obvious that the hotels don't look at their webpages when you see the number of mistakes and inconsistencies you have. I have made several bookings recently (in various hotels) and have came across with a significant number of inconsistencies.
This is the same hotel for which I have reported the weird "eau à l'arrivée" recently. This has been changed for "eau minérale à l'arrivée". Still weird to me as I believe they provide mineral water every day and not only when you arrive (at least that's what I expect in a Sofitel in a country where tap water is not drinkable).
Thank you for sharing this information, we have advised the hotel accordingly so that they can update their webpage.
Best regards,
Amy
Jul 19, 2019, 1:14 pm
#679
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
Dear Hotel_User,
Thank you for the alert. Could you let us know the language and country you had set when you checked this Private sale tab so that we can advise our website Administration team?
In fact, this is an issue about some geolocation where there are no current Private Sales proposed, the problem has been shared with the team in charge to be solved.
Kind regards,
Amy
Thank you for the alert. Could you let us know the language and country you had set when you checked this Private sale tab so that we can advise our website Administration team?
In fact, this is an issue about some geolocation where there are no current Private Sales proposed, the problem has been shared with the team in charge to be solved.
Kind regards,
Amy
This is the URL I used
https://www.accorhotels.com/gb/asia/...ls/index.shtml
still showing -0%
( I am at BCN at the moment if that has any effect )
oh and this one
https://www.accorhotels.com/pl/polsk...ls/index.shtml
Takes you to the private sales, but then gives the 404 error
Just a random thought : Why make your sales hard to find ? Would it be better just to offer the member the best rate when they look up or try to book a hotel, instead of hoping that they will take the first price offered without looking around ( on your web site ) for a better deal ?
It is a pet hate to have found that once booked you could have got a better deal from the same organisation if you had found the hidden offers. Just be open about it - you are starting to do this with Red Hot Rooms, but in Europe you have to play hide and seek with the offers .,....
Why no offers for the past two years in the UK ? Bring back Happy Mondays ....
Oh and why try to get all the info from Facebook and elsewhere before logging the member in ? this process often fails and is bandwidth heavy. We all do not have T1 lines , especially if we have not been upgraded to the premium WiFi in some of your fine hotels .......
/rant
Last edited by hotel_user; Jul 19, 2019 at 1:23 pm Reason: missing info
Jul 25, 2019, 10:17 pm
#680
Join Date: Mar 2000
Posts: 938
Stayed at Ibis Tallinn a couple of days ago and just received the usual 'How was your stay? email'. I think I've come across this same GM in other new hotels before
Again, we appreciate that you have chosen ibis Tallinn Center and we look forward to welcoming you again.
Sincerely,
null null
General Manager
Sincerely,
null null
General Manager
Jul 27, 2019, 3:42 am
#681
Join Date: Feb 2013
Location: London
Programs: HertzPresCircle, Virgin Atlantic Gold,Hil-Diam, Europcar Elite Vip, Emirates Gold, MarriottTitanium.
Posts: 419
Send a price match request: got a answer 3 days later in German. Thank god for google translate these days but sending the request on a English website- yet receiving it back in German.. Ok?
And 2 bookings made this week for Australia. None of them show up in 'my reservations' since. Did get e-mail confirmations. On the website i can't seem to 'add' them but you can on the app. After doing so they appear back in the reservations list. But when you go to another page or logout/login they have been dissapeared again….
And 2 bookings made this week for Australia. None of them show up in 'my reservations' since. Did get e-mail confirmations. On the website i can't seem to 'add' them but you can on the app. After doing so they appear back in the reservations list. But when you go to another page or logout/login they have been dissapeared again….
Jul 27, 2019, 5:24 am
#682
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Impossible to connect today on apps (my iPad and 2 iPhones and also on desktop site). It says that my login credentials are wrong, which I am sure they are correct. And as the problem is on all systems, I have the feeling this is another global system failure 
Jul 27, 2019, 6:18 pm
#686
Join Date: May 2014
Location: Perth Western Australia
Programs: Hilton Diamond, Accor Platinum, Wyndham Diamond, Bestwestern Diamond & Hyatt Platinum
Posts: 99
For 2 days now get "A technical problem has occurred on our site. Please try again." error message on Accor website using both Chrome and IE.
Wanted to book for 4 nights this week. Decided to book and stay at Hilton.
Accor has a terrible Website...
Wanted to book for 4 nights this week. Decided to book and stay at Hilton.
Accor has a terrible Website...
Jul 27, 2019, 11:47 pm
#688
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,063
Jul 28, 2019, 4:41 am
#690
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Having the same issue but looking to burn some points as I've racked a few up recently through promos and e-rewards transfers. Took me two days to get logged in and when I do manage it I cannot use points on any rate available.