Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…

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Jun 27, 2019, 7:55 am

#646

gilbertaue

Join Date: Jun 2007

Location: ASIA

Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC

Posts: 3,530

Dear Amy,

Glitches happen. Both serious and simple.

What we are all asking is why Accor never puts a ticker on the landing page which announces that there is a problem..

At least it will comfort guests who may think all their bookings are gone!?

Thai-Kiwi, Goldorak and Maelstrom like this.

Jun 28, 2019, 9:36 am

#647

Maelstrom

Join Date: Oct 2016

Programs: Accor, Qantas Frequent Flyer, Virgin Velocity

Posts: 570

Quote:

Originally Posted by gilbertaue

This just got posted on their FB page. Hopefully a ticker gets added to the landing page.

""Dear Members,
We are currently experiencing a technical problem on the vizualisation of the bookings on the customer account and working hard to repair it as fast as possible.
Thank you for your patience."
https://www.facebook.com/166897643376730/posts/2352811031452036/

gilbertaue likes this.

Jun 28, 2019, 9:42 am

#648

TomMM

FlyerTalk Evangelist

Join Date: Mar 2014

Location: 4éme

Posts: 12,038

Quote:

Originally Posted by Maelstrom

This just got posted on their FB page. Hopefully a ticker gets added to the landing page.

Probably easier/quicker to post on FB than their website.

Jun 28, 2019, 10:35 am

#649

Kremmen

Join Date: Feb 2001

Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold

Posts: 4,228

Quote:

Originally Posted by TomMM

Probably easier/quicker to post on FB than their website.

They'd have to find someone who knows how their web site works.

If they could find one of those, they wouldn't have the current problem.

gilbertaue and hotel_user like this.

Jun 28, 2019, 11:26 am

#650

gilbertaue

Join Date: Jun 2007

Location: ASIA

Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC

Posts: 3,530

Quote:

Originally Posted by Kremmen

They'd have to find someone who knows how their web site works.

If they could find one of those, they wouldn't have the current problem.

Psst. Don't tell them all the trade secrets!

Jul 5, 2019, 6:07 am

#651

Castleford Tiger

Join Date: Dec 2014

Programs: Flying Blue Gold, Accor Gold, Hilton Diamond, IHG Spire

Posts: 184

There are definitely some updates to the website going on, but it seems the usual slap-dash style. Yesterday, (for me at least) the search results pages were completely different with icons for the brands and services on the left. To be honest I thought that it looked quite nice, but with buggy links. Today it has reverted back to the old text style.

Still no access to my bookings either yesterday or today!

CT

Jul 5, 2019, 8:25 am

#652

hotel_user

Join Date: Mar 2017

Location: Spain

Programs: ALL Plat, HH Gold, Marriott GE

Posts: 1,142

Nothing working for me either. Booked elsewhere for tomorrow.

Jul 5, 2019, 8:46 am

#653

criced

Join Date: May 2016

Posts: 500

Bookings showed up in.my app now! Were not there 2h ago. Great.

Jul 6, 2019, 4:34 am

#654

starflyergold

Moderator, Turkish Airlines Miles&Smiles & Accor ALL

Join Date: Apr 2009

Location: BRU

Programs: TK*G, Accor ALL Platinum

Posts: 7,586

Accor web inconsistencies and PR mess - a pictoral story

Let's go on a journey......

Yesterday an email popped into my inbox touting "New restaurants, new flavours – gourmets welcome at Sofitel" (remember how CEO Bazin is now keen on augmented hospitality, i.e. we should use all hotel services even if we are not staying overnight). The email advertises the new restaurant of the Sofitel Brussels Europe (down the road from my home), now called 1040.

Let's discover "more" but oddly you get to the hotel's main website, not directly the restaurant. If you click on restaurants&bars you get information about a restaurant that does not exist any longer, the BE Café Marché Jourdan.

But what is this? Scroll down (most users will have given up by now) you find the touted "1040"

Hooray, finally we have found the nondescript verbiage about the new restaurant. Now what do people who are interested in a restaurant want to see? (I use the term interested very loosely by now) It is usually a menu, so let's click on "menu" and indeed a menu pops up. A menu for BE Café Marché Jourdan, the now defunct restaurant.

A menu one might add that was already extremely outdated when the restaurant was still in operation. Last updated spring 2017, no wonder it was a failure.

This ends our merry journey trying to find out more about the new restaurant. We have clicked, and clicked some more but have found exactly zero information that is relevant. The GM should hang his head in shame for not keeping his website up to date and the Accor PR team needs a stern talking to about wasting opportunities and people's time.

Incidentally if you still want to know more about the restaurant, it actually has its own website (I provide this information free Accor, no charge

) https://www.the1040.be/ But even there you will have trouble finding correct information, some menus are PDFs, some are word documents, some I fear are probably outdated too. So much for "augmented hospitality", a royal mess that confuses and alienates customers. I wished Accor, including CEO Bazin, would spend just a little time to go back to basics.

Last edited by starflyergold; Jul 6, 2019 at 5:14 am Reason: spelling

Jul 7, 2019, 2:29 am

#655

Londonlover

Join Date: Nov 2018

Posts: 11

I did a late(minus 3days) guaranteed booking: 2 nights with a seperate breakfast booking . At the check in the receptionist could not find the breakfast booking in the system. He promised he would fix it....but failed as we found out at breakfast....The next day another receptionist couldnt correct the booking. Is it so difficult to correct a booking in the Accor system ?

Oh and we stayed in a Novotel, but the tv showed the Ibis brand name....