Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
Jan 13, 2019, 11:19 am
#511
Join Date: Apr 2008
Location: Germany, Austria
Programs: IHG Diamond Ambassador, ALL Silver,, Miles&More
Posts: 1,122
Ghost Hotel
Looking for a stay in Spain in April a ghost hotel appeared (as not available), the "Data Coordination Test Hotel" in 6/8 rue de bois briard, EVRY, France. The text describes the IBIS Amman hotel. The map shows it is in the middle of nowhere. The EVRY address is the IBIS EVRY location. The availability calendar shows no availability.
Looking for a stay in Spain in April a ghost hotel appeared (as not available), the "Data Coordination Test Hotel" in 6/8 rue de bois briard, EVRY, France. The text describes the IBIS Amman hotel. The map shows it is in the middle of nowhere. The EVRY address is the IBIS EVRY location. The availability calendar shows no availability.
Last edited by submonte; Jan 13, 2019 at 11:30 am
Jan 16, 2019, 12:13 pm
#512
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,111
According to Accor website, one of the platinum benefits is a "dedicated line."
Does anyone happen to know what the number actually is?
When I click that link it takes me to this generic customer service number which, in fact, isn't in use.
And then when I try to find my country, Finland, on this list it doesn't exist.
Does anyone happen to know what the number actually is?
When I click that link it takes me to this generic customer service number which, in fact, isn't in use.
And then when I try to find my country, Finland, on this list it doesn't exist.
Jan 22, 2019, 10:04 am
#513
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
According to Accor website, one of the platinum benefits is a "dedicated line."
Does anyone happen to know what the number actually is?
When I click that link it takes me to this generic customer service number which, in fact, isn't in use.
And then when I try to find my country, Finland, on this list it doesn't exist.
Does anyone happen to know what the number actually is?
When I click that link it takes me to this generic customer service number which, in fact, isn't in use.
And then when I try to find my country, Finland, on this list it doesn't exist.
Dear wkndtraveler,
Sorry for this inconvenience on the website.
Please find the phone number of the European customer service : 00 33 9 69 39 65 93.
Thank you for feedback and your trust.
Kind regards,
Amy
Jan 23, 2019, 2:48 am
#514
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,111
Thank you, Amy. I would appreciate if you could provide the number of the dedicated platinum line.
Jan 23, 2019, 4:29 am
#515
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Jan 23, 2019, 4:03 pm
#516
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
I am French and live in France. Even if I speak and read English, my default language of communication with Accor (emails, etc) has always been in French for obvious reasons. For about a year, I noticed that most communications from Accor were in English and that the website was always in English. For an unknown reason the prefs in my profile sometimes switches to English. No big deal but annoying. I put French again.
And, today, I had the surprise to receive my new Platinum card and package...at my office (and letter in English)
It never happened before. I went again to my profile and saw that my work address was now displayed 3 times : home address, work address and invoicing address. So my real home address was deleted by the system.
Very annoying...
And, today, I had the surprise to receive my new Platinum card and package...at my office (and letter in English)
It never happened before. I went again to my profile and saw that my work address was now displayed 3 times : home address, work address and invoicing address. So my real home address was deleted by the system. Very annoying...
Jan 23, 2019, 10:49 pm
#517
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
Protests have started over lesser issues. 
Jan 24, 2019, 1:20 am
#518
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,693
Jan 24, 2019, 2:28 pm
#519
Join Date: Nov 2018
Posts: 11
I give up the loyaltyprogram and price guarantee. I can book a 3night fully flexible rate for 367€ on the Accor site. An online travel agency quotes 255€ (and a bottle of wine + bigger cashback). After e-mailing the hotel they offer 312€..... No more loyaltycard for me unless they have a really interesting privat sale.
Jan 24, 2019, 2:54 pm
#520
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Jan 24, 2019, 10:26 pm
#521
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Feb 5, 2019, 6:57 pm
#522
Join Date: Jul 2000
Location: YVR, ORD, LAS
Programs: AA CK, DL Diamond, AC SE100K, Marriott Ambassador, Hyatt Globalist, Accor Platinum
Posts: 44
I was looking at my LCAH account a couple of months ago and discovered that even though my mailing address had originally been moved over from Fairmont correctly, now they had reverted it to an old address that I hadn't been at for more than 10 years. I have been trying to fix it since. Their database uses an out of date address lookup table that won't recognize my current address and insists on changing it to something that the USPS will never sort out. It also refuses to allow me to specify a unit number and my address is in a large building. I emailed the Accor support and did get a response back telling me my address had been corrected, but a few weeks later it reverted again to an invalid address. Have given up at this point.
Feb 7, 2019, 12:10 am
#523
Join Date: Sep 2007
Location: London
Posts: 1,546
Stayed at the Sofitel Bogota last month. Very nice hotel but the billing was a real mess.
My email confirmation said that I'd paid for the room in full. On check out the hotel said I hadn't and charged more. Trying to access old amex statements while traveling is possible but hardly ideal. Turns out that although my email said I'd paid in full at booking (in Oct 2018) that isn't what they'd billed.
Very frustrating, and made worse because the Accor support team have been uninterested in providing a proper explanation. "It's a manual process" was their reply, as if that somehow excuses sloppy work.
My email confirmation said that I'd paid for the room in full. On check out the hotel said I hadn't and charged more. Trying to access old amex statements while traveling is possible but hardly ideal. Turns out that although my email said I'd paid in full at booking (in Oct 2018) that isn't what they'd billed.
Very frustrating, and made worse because the Accor support team have been uninterested in providing a proper explanation. "It's a manual process" was their reply, as if that somehow excuses sloppy work.
Feb 8, 2019, 12:32 am
#525
Join Date: May 2014
Location: Perth Western Australia
Programs: Hilton Diamond, Accor Platinum, Wyndham Diamond, Bestwestern Diamond & Hyatt Platinum
Posts: 99
Made two reservations a couple of days ago and they do not show up Accorplus profile under ‘My Reservations’.
Contacted Accor who advise that there is a current system error with ‘My Reservations’ and that I have to keep receipts and, after the stay, claim the points if I want them. There is no workaround.
To make matters worse I made the bookings via ‘The more you stay, the more you earn’ points promotion link – terrible system and customer service.
Contacted Accor who advise that there is a current system error with ‘My Reservations’ and that I have to keep receipts and, after the stay, claim the points if I want them. There is no workaround.
To make matters worse I made the bookings via ‘The more you stay, the more you earn’ points promotion link – terrible system and customer service.