Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
Sep 18, 2018, 8:57 pm
#466
Join Date: Dec 2010
Location: NYC
Programs: Kettle Class
Posts: 796
Dear AccorHotels Concierge, it is now nearly 3 weeks since members have been unable to complete hotel reservations that include applying 2,000 Club points for a 40EUR discount. Each time the website gives a "technical error". Calling the Reservations hotline does not help, as they too are not able to complete the reservation with the points discount. No timeline for a fix has been provided.
Can you please escalate and respond? The loyalty program loses its value if members aren't able to avail of one of the biggest benefits LeClub Accor membership.
Thank you.
Can you please escalate and respond? The loyalty program loses its value if members aren't able to avail of one of the biggest benefits LeClub Accor membership.
Thank you.
Sep 19, 2018, 3:38 am
#467
Join Date: Feb 2012
Location: PVG
Programs: BA Gold, TK E+, ex AA EXP
Posts: 510
Dear AccorHotels Concierge, it is now nearly 3 weeks since members have been unable to complete hotel reservations that include applying 2,000 Club points for a 40EUR discount. Each time the website gives a "technical error". Calling the Reservations hotline does not help, as they too are not able to complete the reservation with the points discount. No timeline for a fix has been provided.
Can you please escalate and respond? The loyalty program loses its value if members aren't able to avail of one of the biggest benefits LeClub Accor membership.
Thank you.
Can you please escalate and respond? The loyalty program loses its value if members aren't able to avail of one of the biggest benefits LeClub Accor membership.
Thank you.
Sep 20, 2018, 5:21 am
#469
Join Date: Oct 2011
Posts: 53
Points booking did not go through however points were deducted
I tried to make a booking at Novotel New Plymouth (NZ) and used 4K points as part payment. The final page showed "technical error" and I did not get a confirmation email. After calling Le Club customer care they confirmed the booking did not go through. However the 4K points were deducted from my account, and CS rep just told me to wait and the points will come back to my account. Was she just trying to brush me off? Any experience guys?
Sep 20, 2018, 6:52 am
#470
Join Date: Jul 2005
Location: UK
Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,
Posts: 526
I tried to make a booking at Novotel New Plymouth (NZ) and used 4K points as part payment. The final page showed "technical error" and I did not get a confirmation email. After calling Le Club customer care they confirmed the booking did not go through. However the 4K points were deducted from my account, and CS rep just told me to wait and the points will come back to my account. Was she just trying to brush me off? Any experience guys?
My experience - Points do get credited back within 24 hours. But no reservation sticks although hotel can see it immediately after it is made but then cancels at hotel within 24 hours.
Reservations cash only seem to go through fine. Very annoying and Accor IT don't seem to be doing anything to fix it.
Sep 20, 2018, 5:33 pm
#471
Join Date: Dec 2010
Location: NYC
Programs: Kettle Class
Posts: 796
I tried to make a booking at Novotel New Plymouth (NZ) and used 4K points as part payment. The final page showed "technical error" and I did not get a confirmation email. After calling Le Club customer care they confirmed the booking did not go through. However the 4K points were deducted from my account, and CS rep just told me to wait and the points will come back to my account. Was she just trying to brush me off? Any experience guys?
Sep 28, 2018, 2:25 pm
#472
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,804
Checking sofitel city centre singapore, their luxury premium room description is complimentary breakfast yet at members app 10% rate, it says breakfast not included. 
Oct 4, 2018, 1:55 am
#473
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,141
Not sure if this is a "bug" or the Accor IT team are tightening the policy.
The weekly up to 40% private sales ( that are not in the UK or France ) but can be accessed in other localities now have an additional feature.
You can see the sale rate, say 30£, on a selected day, but if you try to book that rate through the private sale page booking engine, you may get 35£ ( non sale rate for hotel )if you have not selected to be "based" in that location for the sale.
So you must change your given location on the menu before booking the Private Sale, it works just fine if you do this you do not need ( yet ) a VPN
One tends to think that that Accor are going to phase these sales out completely.
There has not been many in the UK or France or Spain for some time.
APAC have loads though
The weekly up to 40% private sales ( that are not in the UK or France ) but can be accessed in other localities now have an additional feature.
You can see the sale rate, say 30£, on a selected day, but if you try to book that rate through the private sale page booking engine, you may get 35£ ( non sale rate for hotel )if you have not selected to be "based" in that location for the sale.
So you must change your given location on the menu before booking the Private Sale, it works just fine if you do this you do not need ( yet ) a VPN
One tends to think that that Accor are going to phase these sales out completely.
There has not been many in the UK or France or Spain for some time.
APAC have loads though
Oct 9, 2018, 10:47 am
#476
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,146
Oct 17, 2018, 7:14 am
#477
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Dear members,
I'm very sorry for inconveniences that you meet during the booking process.
I saw your conversations and complaints and alerted our technical team on this issue in order we can fix the problem as soon as possible.
I will keep your informed as soon as i have more information.
I remain at your disposal,
Amy
I'm very sorry for inconveniences that you meet during the booking process.
I saw your conversations and complaints and alerted our technical team on this issue in order we can fix the problem as soon as possible.
I will keep your informed as soon as i have more information.
I remain at your disposal,
Amy
Dear AccorHotels Concierge, it is now nearly 3 weeks since members have been unable to complete hotel reservations that include applying 2,000 Club points for a 40EUR discount. Each time the website gives a "technical error". Calling the Reservations hotline does not help, as they too are not able to complete the reservation with the points discount. No timeline for a fix has been provided.
Can you please escalate and respond? The loyalty program loses its value if members aren't able to avail of one of the biggest benefits LeClub Accor membership.
Thank you.
Can you please escalate and respond? The loyalty program loses its value if members aren't able to avail of one of the biggest benefits LeClub Accor membership.
Thank you.
Nov 7, 2018, 8:12 pm
#478
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
Is anyone else currently unable to get the website to work? I try to search for hotels in Shanghai on both the website and app and get technical errors for both.
EDIT: I think it just worked for me. I just needed to complain on Flyertalk and it started working again.
EDIT: I think it just worked for me. I just needed to complain on Flyertalk and it started working again.
Nov 14, 2018, 5:54 am
#479
Join Date: Jun 2018
Programs: Accor Platinum
Posts: 26
I find I get a lot of errors if searching for anything more than a handful of days, most of the time. Flat out getting the booking engine to return results for anything more than a three night booking. A workaround is to search for specific hotels in the search box either by name or number and it should error less. Although that's only really useful if you know what you're looking for.
Nov 15, 2018, 8:02 am
#480
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,447
Two new issues for me today, after not being able to log in for much of yesterday:
1. The booking confirmation page shows, greyed and unchangeable, a different gender for my stored name than the one I've been using since birth.
2. Despite clearly being logged in, I cannot select the reduced "member" rate without agreeing to sign up for a new Le Club membership.
With those two things broken, I have no confidence in the rest of the system to make the reservation correctly. I'll leave it for tonight. If it's still broken tomorrow then the three bookings I need to make soon-ish are going to go outside Accor. Again. [Shakes head despairingly.]
1. The booking confirmation page shows, greyed and unchangeable, a different gender for my stored name than the one I've been using since birth.
2. Despite clearly being logged in, I cannot select the reduced "member" rate without agreeing to sign up for a new Le Club membership.
With those two things broken, I have no confidence in the rest of the system to make the reservation correctly. I'll leave it for tonight. If it's still broken tomorrow then the three bookings I need to make soon-ish are going to go outside Accor. Again. [Shakes head despairingly.]