Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
Jul 28, 2018, 6:01 am
#452
Join Date: May 2018
Posts: 339
hello nick art
when i have no problems i will say that too
when i have a problem i will mention that too
Amex
i made a reservation with maraks pulman and with holland today for april 2019 no issues with Amex
I got a confirmation today that there are some buggs with PLACES and .they work on it .
we see..
payments made with AMEX last month no problem
greetings
kees
when i have no problems i will say that too
when i have a problem i will mention that too
Amex
i made a reservation with maraks pulman and with holland today for april 2019 no issues with Amex
I got a confirmation today that there are some buggs with PLACES and .they work on it .
we see..
payments made with AMEX last month no problem
greetings
kees
Jul 29, 2018, 4:26 pm
#453
Join Date: May 1998
Location: australia
Posts: 5,762
I have been unable to access the Private Sales from the Accor Australia page for about 2 weeks - Just get the message "We'll be back soon" Did get it to show the properties with the promotion for about 1hr 5 days ago but then went back to the above message.
Anyone have a different experience
Anyone have a different experience
Jul 30, 2018, 4:05 am
#454
Join Date: Feb 2015
Location: Australia
Programs: All Diamond
Posts: 408
Jul 30, 2018, 5:11 am
#455
Join Date: May 1998
Location: australia
Posts: 5,762
Jul 30, 2018, 11:38 am
#456
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Sent complain to Accor customer service about their promotion “Singapore hotel exclusive”
seems they give 40 SDG daily dining credit at Sofitel Singapore (40 SDG = 25 EURO)
at the end, if you want this credit you have to choose “package” that cost for 2 nights euro 650 ...while standard reservation with free cancellation until the day before is 510 euro .... (nights 24-25/12)
Same at So Sofitel, where we have also a “special promotion” for Italian customers that give daily free dinner for both persons in the same room:
standard reservation wirh free cancellation is euro 363 for 2 nights. With very very special promotion is euro 502 :-)
desk reception at so sofitel have told me it’s my fault and I’m not able to use the correct offer ....and that if I want I can but 100 SDG DINING CREDIT at 100 EURO ... :-) :-) :-)
no answer about that from Accor customer service
Aug 2, 2018, 2:11 am
#457
Join Date: Jun 2018
Programs: Accor Platinum
Posts: 26
maybe they’ve quietly taken them down until they can actually get them to work? That said, there does seem to have been a bit of a decline in sale activity at Accor lately...hopefully it’s only temporary.
Aug 23, 2018, 1:12 pm
#458
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
They are back ....booking still a problem though .... and the map function .... never working
Mind you to see all of the sales, as for some reason they are not all shown is to change your local.
Mind you to see all of the sales, as for some reason they are not all shown is to change your local.
Sep 1, 2018, 5:01 pm
#459
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Sofitel Washington page on Accorhotels and Sofitel websites :
The 2nd and 3rd items of LCAH part:
- I can redeem reward points
- I cannot redeem points
The 2nd and 3rd items of LCAH part:
- I can redeem reward points
- I cannot redeem points
Sep 3, 2018, 12:17 am
#460
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Seems like Fairmont Jakarta somehow not showing on Accor apps search.
Try to check the price for Fairmont Jakarta for stay on October, and its only show legacy Accor brands and Raffles
Try to check the price for Fairmont Jakarta for stay on October, and its only show legacy Accor brands and Raffles
Sep 7, 2018, 3:17 am
#461
Join Date: Jan 2012
Location: Sunshine Coast, Australia
Programs: Accor Diamond, Qantas Platinum
Posts: 485
Accor, why oh why is your website consistently #$$%?? I constantly have the issue that if I am logged into the website, so I receive Accor Plus pricing, that either the rate is not available or completely wrong - ie, being dearer rather than cheaper than it should be.
I have just checked pricing for January in Singapore. When trying to book the Sofitel Singapore City Centre, I either can't get a room - it's showing totally booked out for months - or the price is over $8,000 per night. When I log out of the website, I can get rooms around $1,000 per night.
This has been happening for 12 months or more. I'm sick and tired of it. Why is your IT department so atrocious? Why can't you get this right. I've had the issue on so many pages and hotels. I'm absolutely disgusted with your website and lack of service.
How am I supposed to book this hotel. It needs to be better
I have just checked pricing for January in Singapore. When trying to book the Sofitel Singapore City Centre, I either can't get a room - it's showing totally booked out for months - or the price is over $8,000 per night. When I log out of the website, I can get rooms around $1,000 per night.
This has been happening for 12 months or more. I'm sick and tired of it. Why is your IT department so atrocious? Why can't you get this right. I've had the issue on so many pages and hotels. I'm absolutely disgusted with your website and lack of service.
How am I supposed to book this hotel. It needs to be better
Sep 10, 2018, 12:23 am
#462
Join Date: Feb 2013
Location: SFO, MNL, SIN, HAM
Programs: UA GS, SQ PPS, IHG Plat Amb, Marriot Gold, Hilton Gold, Club Carlson Gold, Accor Plat
Posts: 488
I thought Marriott's merger with SPG was bad, but Accor is certainly racing them to the bottom: The account merger after the Fairmont acquisition was botched and it took a few weeks to sort out. Now, I can't even log into my account anymore. According to the website, it's locked. According to customer service it's not. And it has been weeks! I guess I won't be making any Accor hotel bookings for a while...
Sep 10, 2018, 2:21 am
#463
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,152
I thought Marriott's merger with SPG was bad, but Accor is certainly racing them to the bottom: The account merger after the Fairmont acquisition was botched and it took a few weeks to sort out. Now, I can't even log into my account anymore. According to the website, it's locked. According to customer service it's not. And it has been weeks! I guess I won't be making any Accor hotel bookings for a while...
However, sometimes it works to unlock the account by using the forgotten password feature on the fairmont website! Not the LeClub one, but the fairmont. Try resetting your password and in 2 out of 3 cases this unlocks the account.
Sep 13, 2018, 8:04 pm
#464
Join Date: Dec 2002
Location: YYZ
Programs: AC E50K MM * DL MM * HH Diamond * Marriott Lifetime Titanium * Queen's '92
Posts: 5,950
The most bizarre error message ever... trying to book a day use room at the Sofitel LHR for December 11. Get all the way to the end, have selected room, CC info in...
"Your payment has been refused.
Beneficiary arrival hour is mandatory."
Huh?
"Your payment has been refused.
Beneficiary arrival hour is mandatory."
Huh?
Last edited by Simon; Sep 13, 2018 at 9:52 pm
Sep 16, 2018, 10:02 pm
#465
Join Date: Mar 2006
Location: UK
Programs: BA GGL, BA LTG/GFL, Honors Diamond, Accor Platinum, Bonvoy Silver
Posts: 718
The property franchisee is aware of the problem and suggested either book with an OTA (no points though) or try and book with hotel direct - good luck with that as when I tried my call was never returned as “there was no one available at the moment”.
As it happened my timings worked to book a normal overnight room but then check out early, which was cheaper than a day use rate. However, that just happened to work for me.