Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
Jul 19, 2018, 7:19 am
#440
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,152
So while I wait for the LeClubAccorHotels IT departmenet to to finally let me access to my new LeClub account I just couldn't resist doing this:
This is how annoyed I am.
This is how annoyed I am.
Jul 20, 2018, 4:51 am
#443
Join Date: Sep 2015
Location: Shinjuku, Tokyo
Programs: Accor Plus Plat, Marriot Plat, AF Silver
Posts: 315
Had a flex booking with 8K points.
Cancelled it, 8K back no problem.
(Tried to) rebook prepaid with 6K points.
Right after confirming payment: "There was a technical error"
No booking, no confirmation email.
Yet, my 6K points are gone.
I suspect my CC might have been charged as well (a pre-enrolled AMEX).
Will check tomorrow.
Julien
--
UPDATE
Points recredited today, booking works this time but, somehow, had to log out/log in to get Accor Plus rates displayed.
They had vanished.
Julien
Last edited by generikz; Jul 21, 2018 at 1:32 am Reason: Update
Jul 21, 2018, 4:10 am
#444
Join Date: Jun 2018
Programs: Accor Platinum
Posts: 26
I’ve had an issue before where Amex vanishes as an option during the booking process for certain properties .... it always seems to come back eventually. I’ve put it down to yet another bug in their ever so trusty system...
Jul 26, 2018, 10:33 pm
#445
Join Date: Sep 2015
Location: Shinjuku, Tokyo
Programs: Accor Plus Plat, Marriot Plat, AF Silver
Posts: 315
Am I the only one today to get "404 - Not Found" on "My Account", "My Bookings" or "My Points History"?
Ex: https://secure.accorhotels.com/accou...#/en/dashboard
=> 404 - Not Found
Julien
Ex: https://secure.accorhotels.com/accou...#/en/dashboard
=> 404 - Not Found
Julien
Jul 26, 2018, 11:23 pm
#446
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
Am I the only one today to get "404 - Not Found" on "My Account", "My Bookings" or "My Points History"?
Ex: https://secure.accorhotels.com/accou...#/en/dashboard
=> 404 - Not Found
Julien
Ex: https://secure.accorhotels.com/accou...#/en/dashboard
=> 404 - Not Found
Julien
Jul 27, 2018, 12:59 am
#447
Join Date: May 1998
Location: australia
Posts: 5,762
I have been unable to access the Private Sales from the Accor Australia page for about 2 weeks - Just get the message "We'll be back soon" Did get it to show the properties with the promotion for about 1hr 5 days ago but then went back to the above message.
Anyone have a different experience
Anyone have a different experience
Jul 27, 2018, 1:45 am
#448
Join Date: May 2018
Posts: 339
perfect
everything is working perfect
also AMEX is no problem with booking /paying in holland , france or marokko
a small issue is a badge in places
so far i know i am entitled for it
received a polite email from CC that they work on it
greetings
kees
also AMEX is no problem with booking /paying in holland , france or marokko
a small issue is a badge in places
so far i know i am entitled for it
received a polite email from CC that they work on it
greetings
kees
Jul 27, 2018, 2:15 am
#450
Join Date: Jul 2017
Programs: SPG Platinum, Marriott Plat, Hilton Diamond, IHG Ambassador, Oneworld Sapphire / BA Silver
Posts: 11
Site only displays Ibis Business Card Rates, except I don't have the card
Hello fellow travellers,
My Accor Rewards 12000 points recently expired, and I was sent a targeted offer : stay once in less than a month and get your reward points back.
Easy, right ?
I thought I'd book an Ibis Styles or something, since i am traveling in Madrid anyway.
But when trying to book, my account always shows the ibis business card discounted rates . The problem is i never had that card. So I'm stuck with either rates i should not benefit from (no card to justify it if asked at the front desk), or promotional rates that probably won't be compatible with the "get your reward points back"
So far, customer service, Facebook, Twitter, etc. have all given different answers, non accurate answers... or no answer at all on any of those points.
Has someone else experienced that ? Only getting special rates without the premium cards ?
Anyway, ready to lose some 200 euros or so equivalent of points with the poor customer service. I'll know better next time (or no next time with Accor, that'd be a better solution)
Best
Sophie
My Accor Rewards 12000 points recently expired, and I was sent a targeted offer : stay once in less than a month and get your reward points back.
Easy, right ?
I thought I'd book an Ibis Styles or something, since i am traveling in Madrid anyway.
But when trying to book, my account always shows the ibis business card discounted rates . The problem is i never had that card. So I'm stuck with either rates i should not benefit from (no card to justify it if asked at the front desk), or promotional rates that probably won't be compatible with the "get your reward points back"
So far, customer service, Facebook, Twitter, etc. have all given different answers, non accurate answers... or no answer at all on any of those points.
Has someone else experienced that ? Only getting special rates without the premium cards ?
Anyway, ready to lose some 200 euros or so equivalent of points with the poor customer service. I'll know better next time (or no next time with Accor, that'd be a better solution)
Best
Sophie