Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
#241
Join Date: Dec 2014
Programs: Flying Blue Gold, Accor Gold, Hilton Diamond, IHG Spire
Posts: 184
I was surprised when my Credit Card was debited for an upcoming stay at the Pullman Beijing South. I emailed the hotel and this was their reply:-
Guarantee Policy
Full amount of stay is payable in advance by credit card at booking time.
Cancellation policy
The amount due is not refundable even if the booking is cancelled or modified.
OK, so I could have booked a pre-paid rate by mistake. However, I then checked the T&Cs (see below). So, some confusion. The Hotel said that they would have to check with head office in Germany. Still no reply after 10 days.
Guarantee Policy
Full amount of stay is payable in advance by credit card at booking time.
Cancellation policy
The amount due is not refundable even if the booking is cancelled or modified.
OK, so I could have booked a pre-paid rate by mistake. However, I then checked the T&Cs (see below). So, some confusion. The Hotel said that they would have to check with head office in Germany. Still no reply after 10 days.
#243
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
I was surprised when my Credit Card was debited for an upcoming stay at the Pullman Beijing South. I emailed the hotel and this was their reply:-
Guarantee Policy
Full amount of stay is payable in advance by credit card at booking time.
Cancellation policy
The amount due is not refundable even if the booking is cancelled or modified.
OK, so I could have booked a pre-paid rate by mistake. However, I then checked the T&Cs (see below). So, some confusion. The Hotel said that they would have to check with head office in Germany. Still no reply after 10 days.
Guarantee Policy
Full amount of stay is payable in advance by credit card at booking time.
Cancellation policy
The amount due is not refundable even if the booking is cancelled or modified.
OK, so I could have booked a pre-paid rate by mistake. However, I then checked the T&Cs (see below). So, some confusion. The Hotel said that they would have to check with head office in Germany. Still no reply after 10 days.
#244
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
Feel welcome...really ?
tired...
want to book Sofitel Montréal in june. I never stay in another hotel when going there. Business trip, so which always carry a certain level of uncertainty.
Here's the results. Whatever the room category, only a "special event rate" is available and clearly labeled as PRE-PAYMENT - NO MODIFICATION AND NO CANCELLATION ALLOWED in the rate label.
UNDERSTOOD ???? YES MY CAPTAIN !
I have never seen that before Clearly, the hotel is making you a favor to accept your booking.
Is that normal to not have a flex rate or the platinum rate ? If there is such a big event, they shouldn't care about having cancellations on flexible rates because they can re-sell easily.
I will send an e-mail to the hotel, but if they maintain that, this will be my 1st non-Accor booking in Montreal as all the other Accor options are crappy Novotels
want to book Sofitel Montréal in june. I never stay in another hotel when going there. Business trip, so which always carry a certain level of uncertainty.
Here's the results. Whatever the room category, only a "special event rate" is available and clearly labeled as PRE-PAYMENT - NO MODIFICATION AND NO CANCELLATION ALLOWED in the rate label.
UNDERSTOOD ???? YES MY CAPTAIN !
I have never seen that before Clearly, the hotel is making you a favor to accept your booking.
Is that normal to not have a flex rate or the platinum rate ? If there is such a big event, they shouldn't care about having cancellations on flexible rates because they can re-sell easily.
I will send an e-mail to the hotel, but if they maintain that, this will be my 1st non-Accor booking in Montreal as all the other Accor options are crappy Novotels
#245
Suspended
Join Date: Oct 2016
Location: Out of position
Programs: Accor, IHG, LH, BAEC, DB
Posts: 266
These things happen occasionally. There probably is a big event in town and other "unusual" things are happing. I didn't check, but I would guess that the first night is also a black-out date during which the guaranteed room availability for elites doesn't apply.
Accor seems to give hotels the option to do such things during special events. I recently ran into the issue that on a date for which they anticipated high demand, the discounted LCAH rates weren't available.
#246
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,828
I was surprised when my Credit Card was debited for an upcoming stay at the Pullman Beijing South. I emailed the hotel and this was their reply:-
Guarantee Policy
Full amount of stay is payable in advance by credit card at booking time.
Cancellation policy
The amount due is not refundable even if the booking is cancelled or modified.
OK, so I could have booked a pre-paid rate by mistake. However, I then checked the T&Cs (see below). So, some confusion. The Hotel said that they would have to check with head office in Germany. Still no reply after 10 days.
Guarantee Policy
Full amount of stay is payable in advance by credit card at booking time.
Cancellation policy
The amount due is not refundable even if the booking is cancelled or modified.
OK, so I could have booked a pre-paid rate by mistake. However, I then checked the T&Cs (see below). So, some confusion. The Hotel said that they would have to check with head office in Germany. Still no reply after 10 days.
Some hotels do try to charge the cc but it never been settled.
Happen to me also when i booked the robey in Chicago using spg points. I received an sms that there is charge to my account but it never been settled.
I guess the hotel is trying to see if the card is fine
Last edited by lingua101; May 15, 2017 at 1:12 am
#247
Join Date: Jan 2011
Location: Boston, MA, USA
Programs: FB LTPE, BAEC GGL, EK Blue, SK Gold, Marriott Amb+LTT, IHG Diamond Amb, Accorhotels Silver
Posts: 1,953
tired...
want to book Sofitel Montréal in june. I never stay in another hotel when going there. Business trip, so which always carry a certain level of uncertainty.
Here's the results. Whatever the room category, only a "special event rate" is available and clearly labeled as PRE-PAYMENT - NO MODIFICATION AND NO CANCELLATION ALLOWED in the rate label.
UNDERSTOOD ???? YES MY CAPTAIN !
I have never seen that before Clearly, the hotel is making you a favor to accept your booking.
Is that normal to not have a flex rate or the platinum rate ? If there is such a big event, they shouldn't care about having cancellations on flexible rates because they can re-sell easily.
I will send an e-mail to the hotel, but if they maintain that, this will be my 1st non-Accor booking in Montreal as all the other Accor options are crappy Novotels
want to book Sofitel Montréal in june. I never stay in another hotel when going there. Business trip, so which always carry a certain level of uncertainty.
Here's the results. Whatever the room category, only a "special event rate" is available and clearly labeled as PRE-PAYMENT - NO MODIFICATION AND NO CANCELLATION ALLOWED in the rate label.
UNDERSTOOD ???? YES MY CAPTAIN !
I have never seen that before Clearly, the hotel is making you a favor to accept your booking.
Is that normal to not have a flex rate or the platinum rate ? If there is such a big event, they shouldn't care about having cancellations on flexible rates because they can re-sell easily.
I will send an e-mail to the hotel, but if they maintain that, this will be my 1st non-Accor booking in Montreal as all the other Accor options are crappy Novotels
#248
Suspended
Join Date: Oct 2016
Location: Out of position
Programs: Accor, IHG, LH, BAEC, DB
Posts: 266
#249
Join Date: Oct 2003
Location: Barcelona, Catalunya
Posts: 2,108
#250
Join Date: Jan 2011
Location: Boston, MA, USA
Programs: FB LTPE, BAEC GGL, EK Blue, SK Gold, Marriott Amb+LTT, IHG Diamond Amb, Accorhotels Silver
Posts: 1,953
#251
Join Date: Jan 2011
Location: KNO, ID
Programs: KF Gold, QF Gold, MR Platinum, Accor Platinum, IHG Platinum
Posts: 613
Tries to book Accor but the search results never showed up. It only says: "Please wait. We're checking our availabilities." Tried other browser, but also displaying the same message.
Is it only me or other members experiencing the same ?
Is it only me or other members experiencing the same ?
#252
#254
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Then only some - I did two bookings last night and had no issues booing - only issue is that one of the bookings don't appear in the 'in progress' tab. But I did receive the confirmation.
Last edited by gilbertaue; May 16, 2017 at 7:52 pm
#255
Join Date: May 2014
Location: Hong Kong
Programs: HH Gold, Marriott Titanium, Accor, CX, BA
Posts: 62
I thought the inconsistencies were only on Accor website, it also can be found in email.
In my recent two Accor bookings, I have chosen non refundable with breakfast rate.
However, both confirmation email metioned the breakfast is only applicable to my first night, since when the breakfast become a one time benefit like welcome drink
(P.S. I contacted the first hotel and they confirmed there was a mistake in my email and daily breakfast is actually included. I will contact second hotel to see what happened.)
In my recent two Accor bookings, I have chosen non refundable with breakfast rate.
However, both confirmation email metioned the breakfast is only applicable to my first night, since when the breakfast become a one time benefit like welcome drink
(P.S. I contacted the first hotel and they confirmed there was a mistake in my email and daily breakfast is actually included. I will contact second hotel to see what happened.)