Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
Jul 15, 2019, 12:00 am
#664
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Sofitel Bogota
Sofitel Bogota:
The mysterious Advantages 4 & 5
Of course, this is simply the placeholder text they have forgotten to remove but, in general, it is obvious that the hotels don't look at their webpages when you see the number of mistakes and inconsistencies you have. I have made several bookings recently (in various hotels) and have came across with a significant number of inconsistencies.
This is the same hotel for which I have reported the weird "eau ŕ l'arrivée" recently. This has been changed for "eau minérale ŕ l'arrivée". Still weird to me as I believe they provide mineral water every day and not only when you arrive (at least that's what I expect in a Sofitel in a country where tap water is not drinkable).
The mysterious Advantages 4 & 5
Of course, this is simply the placeholder text they have forgotten to remove but, in general, it is obvious that the hotels don't look at their webpages when you see the number of mistakes and inconsistencies you have. I have made several bookings recently (in various hotels) and have came across with a significant number of inconsistencies.
This is the same hotel for which I have reported the weird "eau ŕ l'arrivée" recently. This has been changed for "eau minérale ŕ l'arrivée". Still weird to me as I believe they provide mineral water every day and not only when you arrive (at least that's what I expect in a Sofitel in a country where tap water is not drinkable).
Jul 16, 2019, 3:50 am
#667
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Let's go on a journey......
Yesterday an email popped into my inbox touting "New restaurants, new flavours – gourmets welcome at Sofitel" (remember how CEO Bazin is now keen on augmented hospitality, i.e. we should use all hotel services even if we are not staying overnight). The email advertises the new restaurant of the Sofitel Brussels Europe (down the road from my home), now called 1040.
Let's discover "more" but oddly you get to the hotel's main website, not directly the restaurant. If you click on restaurants&bars you get information about a restaurant that does not exist any longer, the BE Café Marché Jourdan.
But what is this? Scroll down (most users will have given up by now) you find the touted "1040"
Hooray, finally we have found the nondescript verbiage about the new restaurant. Now what do people who are interested in a restaurant want to see? (I use the term interested very loosely by now) It is usually a menu, so let's click on "menu" and indeed a menu pops up. A menu for BE Café Marché Jourdan, the now defunct restaurant.
A menu one might add that was already extremely outdated when the restaurant was still in operation. Last updated spring 2017, no wonder it was a failure.
This ends our merry journey trying to find out more about the new restaurant. We have clicked, and clicked some more but have found exactly zero information that is relevant. The GM should hang his head in shame for not keeping his website up to date and the Accor PR team needs a stern talking to about wasting opportunities and people's time.
Incidentally if you still want to know more about the restaurant, it actually has its own website (I provide this information free Accor, no charge
) https://www.the1040.be/ But even there you will have trouble finding correct information, some menus are PDFs, some are word documents, some I fear are probably outdated too. So much for "augmented hospitality", a royal mess that confuses and alienates customers. I wished Accor, including CEO Bazin, would spend just a little time to go back to basics.
Yesterday an email popped into my inbox touting "New restaurants, new flavours – gourmets welcome at Sofitel" (remember how CEO Bazin is now keen on augmented hospitality, i.e. we should use all hotel services even if we are not staying overnight). The email advertises the new restaurant of the Sofitel Brussels Europe (down the road from my home), now called 1040.
Let's discover "more" but oddly you get to the hotel's main website, not directly the restaurant. If you click on restaurants&bars you get information about a restaurant that does not exist any longer, the BE Café Marché Jourdan.
But what is this? Scroll down (most users will have given up by now) you find the touted "1040"
Hooray, finally we have found the nondescript verbiage about the new restaurant. Now what do people who are interested in a restaurant want to see? (I use the term interested very loosely by now) It is usually a menu, so let's click on "menu" and indeed a menu pops up. A menu for BE Café Marché Jourdan, the now defunct restaurant.
A menu one might add that was already extremely outdated when the restaurant was still in operation. Last updated spring 2017, no wonder it was a failure.
This ends our merry journey trying to find out more about the new restaurant. We have clicked, and clicked some more but have found exactly zero information that is relevant. The GM should hang his head in shame for not keeping his website up to date and the Accor PR team needs a stern talking to about wasting opportunities and people's time.
Incidentally if you still want to know more about the restaurant, it actually has its own website (I provide this information free Accor, no charge
) https://www.the1040.be/ But even there you will have trouble finding correct information, some menus are PDFs, some are word documents, some I fear are probably outdated too. So much for "augmented hospitality", a royal mess that confuses and alienates customers. I wished Accor, including CEO Bazin, would spend just a little time to go back to basics.Thank you for this alert, we apology for the inconvenient. The hotel has been advised and the page has been updated.
The issue should therefore be fixed now.
Best regards,
Amy
Jul 16, 2019, 2:30 pm
#670
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
I hope it will work for you soon.
Jul 16, 2019, 11:14 pm
#673
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Jul 17, 2019, 12:40 am
#674
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
Thanks for getting back Amy. It hasn't been fixed completely but let's just leave it at that.....
Jul 17, 2019, 1:45 am
#675
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Dear members,
Thank you for your alert and sorry for this inconvenience. Indeed our systems are very unstable today and it can affect the ability to access and connect to your account.
Our IT team is currently trying to resolve this issue as soon as possible.
Best regards,
Amy
Thank you for your alert and sorry for this inconvenience. Indeed our systems are very unstable today and it can affect the ability to access and connect to your account.
Our IT team is currently trying to resolve this issue as soon as possible.
Best regards,
Amy