Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
Jun 26, 2019, 5:12 am
#631
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
@AccorHotelsConcierge : dear Amy, Could you please update us on this bug fix : it’s been now at least a week that no booking is visible in the member profile in the apps or on the desktop website. This has never happened before for such a long time. When it did happen, it was for one or 2 days max. This is very inconvenient to manage bookings.
Jun 26, 2019, 9:31 pm
#632
Join Date: Dec 2016
Location: Southeast Asia
Posts: 264
Does anyone know what is going on at the moment ?
It seems that some/many of us have not been able to see our Upcoming Stays for almost a week, I think.
Now two people have reported that it is no longer possible to play the Windows game since this morning.
And I have just noticed in the last hour that I cannot log into my Account at all via either the Web or the App despite multiple tries.
I am used to temporary glitches and being able to log in after trying and trying.
But this time seems quite difficult with a few thing failing at the same time.
Is there some upgrading to the new ALL Platform going on in the background, or some other reason for these glitches ? Probably only certain batches of people are affected.
Anyway, hope this can be fixed as soon as possible as there must be many people who are doing upcoming multiple checkins who really want to log in.
It seems that some/many of us have not been able to see our Upcoming Stays for almost a week, I think.
Now two people have reported that it is no longer possible to play the Windows game since this morning.
And I have just noticed in the last hour that I cannot log into my Account at all via either the Web or the App despite multiple tries.
I am used to temporary glitches and being able to log in after trying and trying.
But this time seems quite difficult with a few thing failing at the same time.
Is there some upgrading to the new ALL Platform going on in the background, or some other reason for these glitches ? Probably only certain batches of people are affected.
Anyway, hope this can be fixed as soon as possible as there must be many people who are doing upcoming multiple checkins who really want to log in.
Jun 27, 2019, 12:20 am
#636
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
Jun 27, 2019, 12:56 am
#637
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Jun 27, 2019, 1:55 am
#641
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
Jun 27, 2019, 1:58 am
#642
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,152
Log in does actually work again, however, apparently I have been renamed to _blank_
Furthermore I can't log out again as on the top right the loading thing keeps spinning never to show the menu button to select log out on.
Furthermore I can't log out again as on the top right the loading thing keeps spinning never to show the menu button to select log out on.
Jun 27, 2019, 7:50 am
#645
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Dear members,
Thank you for the alert and sorry for this technical problem.
An investigation is led to identify the issue, but the first conclusions indicate that this glitch is more serious than ususal. This is the reason why there isn't any display of your upcoming bookings for the moment.
Should you need information about one of your bookings or your list of upcoming stays, Customer Care Teams can help as they can view them from their back office tool. I will keep you updated of the evolution.
Thank you for your understanding and for your patience,
Best regards,
Amy
Thank you for the alert and sorry for this technical problem.
An investigation is led to identify the issue, but the first conclusions indicate that this glitch is more serious than ususal. This is the reason why there isn't any display of your upcoming bookings for the moment.
Should you need information about one of your bookings or your list of upcoming stays, Customer Care Teams can help as they can view them from their back office tool. I will keep you updated of the evolution.
Thank you for your understanding and for your patience,
Best regards,
Amy
