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Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…

Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…

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Old Apr 2, 19, 8:27 pm
  #571  
R2
 
Join Date: Mar 2000
Location: AMS
Posts: 635
Booking the Fairmont Makati...why is a Smoking room cheaper than a non-Smoking room

To add to the confusion, IIRC, it is now the law that you can not smoke in hotel rooms in Philippines.

Oh well, may I'll just book the smoking room and and then demand compensation / free upgrade when they can't provide me the confirmed room type


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Old Apr 2, 19, 9:15 pm
  #572  
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Join Date: Mar 2000
Location: AMS
Posts: 635
This week's Private sale: up to -0% discount

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Old Apr 3, 19, 12:37 am
  #573  
 
Join Date: May 1998
Location: australia
Posts: 4,856
I only book with discounts up to +0%
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Old Apr 3, 19, 12:48 am
  #574  
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Join Date: Apr 2009
Location: BRU
Programs: TK*G, Le Club Accorhotels Platinum
Posts: 6,449
I guess we should be grateful that we don't have to pay more during the sale
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Old Apr 3, 19, 1:30 am
  #575  
 
Join Date: Jul 2018
Location: Italy
Programs: Accor Hotel, Hilton Honors, Emirates, Alitalia, Amex
Posts: 802
Unable to see my reservations to cancell one of them ....
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Old Apr 3, 19, 9:39 pm
  #576  
 
Join Date: Dec 2016
Location: Southeast Asia
Posts: 202
Originally Posted by Kobetraveller View Post
Just noticed something this morning which I am pretty sure happened sometime in the last week.

I was just looking at the "My Points Statement" list of of our Stay activity in the App where I can see all my Stays for last year (my first with Accor) and this year.

For some reason the yellow box which states the total number of nights and Status Points earned during 2018 has reduced my number of nights by 29 and my Status Points by a number I have yet to calculate.

Probably no practical implication of this as I am still over the Platinum threshold and it is already April 2019, but it is a pity in case the total number of nights and Status Points recorded in the Accor system each year becomes useful in the future.

Just checked again.

My total nights and Status Points for 2018 as stated in the yellow box has now been reduced by 60 nights and more Status Points have been deducted. The individual Stay postings don't seem to have been affected. It is just the two totals in the yellow box. Still enough for Platinum but another reduction would bring me below the threshold.

Something must be going on behind the scenes for something like this to happen twice. Maybe related to the platform change ? I don't know. But I guess this is temporary. So far no practical implications.
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Old Apr 8, 19, 1:17 pm
  #577  
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Join Date: Mar 2017
Programs: accor plat, HH Gold
Posts: 347
It takes it's time ....

Can not find the web site now .....
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Old Apr 8, 19, 1:28 pm
  #578  
 
Join Date: Mar 2014
Location: JAX
Programs: UA 1K, Hilton Gold, Marriott Gold
Posts: 4,369
www.accorhotels.com works for me.
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Old Apr 9, 19, 5:48 am
  #579  
 
Join Date: Jun 2018
Programs: Accor+ Platinum, SPG Platinum
Posts: 21
I find I get that error all the time in Chrome .. seems to require a cache / cookies clear to get it working again. Other browsers work fine despite Chrome not being able to find the site...
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Old Apr 9, 19, 1:51 pm
  #580  
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Join Date: Mar 2017
Programs: accor plat, HH Gold
Posts: 347
Originally Posted by nickw_au View Post
I find I get that error all the time in Chrome .. seems to require a cache / cookies clear to get it working again. Other browsers work fine despite Chrome not being able to find the site...
Thanks.

Will give it a try.

Looks like I will get I.T. support ( my 10 year old ) to do a fresh instal for me .....
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Old Apr 15, 19, 12:09 am
  #581  
 
Join Date: Oct 2012
Location: Tæt på Dyrehaven
Programs: SK Gold
Posts: 216
Anybody else did not get an email confirmation for a reservation made logged into the profile and cannot see the reservation in their profile, only by manually inputting the confirmation number?
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Old Apr 15, 19, 12:50 am
  #582  
 
Join Date: Jul 2018
Location: Italy
Programs: Accor Hotel, Hilton Honors, Emirates, Alitalia, Amex
Posts: 802
Originally Posted by Travel4Love View Post
Anybody else did not get an email confirmation for a reservation made logged into the profile and cannot see the reservation in their profile, only by manually inputting the confirmation number?
sometimes it happens. Sometimes also unable to see at all the reservations

but normally the problem is fixed after 1-2 days
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Old Apr 15, 19, 12:58 am
  #583  
 
Join Date: Oct 2012
Location: Tæt på Dyrehaven
Programs: SK Gold
Posts: 216
Originally Posted by Dav77 View Post


sometimes it happens. Sometimes also unable to see at all the reservations

but normally the problem is fixed after 1-2 days
Thank you, that is good to know!
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Old Apr 18, 19, 7:39 am
  #584  
 
Join Date: Dec 2014
Programs: Flying Blue Gold, Accor Gold, Hilton Gold, Marriott Gold
Posts: 133
Oh no I have two issues and need the help of CS.

1, Recent stay - the points have posted but zero nights.
2. Reservation made two days ago not showing on my account.

Sent two contact forms today. Let's see what happens. I may be surprised.

CT
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Old Apr 18, 19, 7:46 am
  #585  
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Join Date: Oct 2016
Location: ADL
Programs: LeClub AccorHotels / Accor Plus (Platinum), Qantas Frequent Flyer, Virgin Velocity
Posts: 403
Originally Posted by Castleford Tiger View Post
Oh no I have two issues and need the help of CS.

1, Recent stay - the points have posted but zero nights.
2. Reservation made two days ago not showing on my account.

Sent two contact forms today. Let's see what happens. I may be surprised.

CT
I would suggest contacting the hotel directly regarding the first issue.
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