Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
Mar 26, 2019, 7:26 pm
#556
Join Date: Dec 2016
Location: Southeast Asia
Posts: 264
Good grief. It’s depressing to read these kinds of stories but very valuable to know what is happening. I/We really hope that the new website/App will greatly reduce all these bugs. Very sorry to hear that you all have had such a frustrating time. I went through a few difficulties last year but trouble free recently although this sort of thing could happen any time to anyone, I think. Really hope the new website etc is not too far off.
Mar 26, 2019, 8:23 pm
#557
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
I can't even log in on desktop at the moment. I go to log on and enter my details, it briefly pops up with my name in the top right corner and the logs me off straight away.
I think I can make bookings through the app, but this means that I cannot access the website through Quidco, so I'm losing out on up to 10% cashback per booking. Frustrating.
I think I can make bookings through the app, but this means that I cannot access the website through Quidco, so I'm losing out on up to 10% cashback per booking. Frustrating.
Btw, I am able to log in.
Mar 27, 2019, 8:07 am
#559
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
Unfortunately, that did not work for me . however , I think that I can just access the Accor website through Quidco, and enter my loyalty number into the search box without logging on. This still shows me members rates. I then complete the booking by just manually entering my details. It worked for me with an Ibis Styles in China.
The Ibis Styles isn't showing in my upcoming bookings on my app, but Ibis hotels in China have never shown in the app for me. I'll give it another go tomorrow with other brands that I need to book.
The Ibis Styles isn't showing in my upcoming bookings on my app, but Ibis hotels in China have never shown in the app for me. I'll give it another go tomorrow with other brands that I need to book.
Mar 28, 2019, 11:38 pm
#561
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
I can't even log in on desktop at the moment. I go to log on and enter my details, it briefly pops up with my name in the top right corner and the logs me off straight away.
I think I can make bookings through the app, but this means that I cannot access the website through Quidco, so I'm losing out on up to 10% cashback per booking. Frustrating.
I think I can make bookings through the app, but this means that I cannot access the website through Quidco, so I'm losing out on up to 10% cashback per booking. Frustrating.
Mar 29, 2019, 3:56 am
#562
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,146
I can't log in into my accounts for over a month now. WHenever I visit the accor webpage isntead of the top right icon to log in it just shows a spinning wheel. Using different browser or deleting website data and cookies does not help either.
Mar 29, 2019, 6:55 am
#563
Join Date: Mar 2000
Posts: 938
It's a signal they don't want your business...I have the same since about a week or so.
Mar 29, 2019, 9:08 am
#565
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Mar 29, 2019, 9:20 am
#566
Join Date: May 2018
Posts: 339
I am not a IT specialist but its depending which device or which system is used ?
it would meaby be interesting .
i use toshiba cromebook .and the last 2 years no problem at all
i know that accor IT knows my Ip adres and use this info for the currency of my bookings
when im in europe EUROS in maroc DIRHAM .
greetings
kees
it would meaby be interesting .
i use toshiba cromebook .and the last 2 years no problem at all
i know that accor IT knows my Ip adres and use this info for the currency of my bookings
when im in europe EUROS in maroc DIRHAM .
greetings
kees
Mar 29, 2019, 12:34 pm
#567
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,141
Still having issues, have taken to e mail hote(s) but they can not "see" may rates so not booking .... thinking about switching to Hilton for a year or 3
Why does Accor make it so difficult to book with them, not had any issues with OTA, but no status and no points .... umm pointless
Why does Accor make it so difficult to book with them, not had any issues with OTA, but no status and no points .... umm pointless
Apr 1, 2019, 6:21 pm
#569
Join Date: Dec 2016
Location: Southeast Asia
Posts: 264
Just noticed something this morning which I am pretty sure happened sometime in the last week.
I was just looking at the "My Points Statement" list of of our Stay activity in the App where I can see all my Stays for last year (my first with Accor) and this year.
For some reason the yellow box which states the total number of nights and Status Points earned during 2018 has reduced my number of nights by 29 and my Status Points by a number I have yet to calculate.
Probably no practical implication of this as I am still over the Platinum threshold and it is already April 2019, but it is a pity in case the total number of nights and Status Points recorded in the Accor system each year becomes useful in the future.
I was just looking at the "My Points Statement" list of of our Stay activity in the App where I can see all my Stays for last year (my first with Accor) and this year.
For some reason the yellow box which states the total number of nights and Status Points earned during 2018 has reduced my number of nights by 29 and my Status Points by a number I have yet to calculate.
Probably no practical implication of this as I am still over the Platinum threshold and it is already April 2019, but it is a pity in case the total number of nights and Status Points recorded in the Accor system each year becomes useful in the future.
Apr 1, 2019, 8:48 pm
#570
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
