Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
Dec 4, 2018, 1:48 pm
#499
Join Date: Dec 2016
Location: Southeast Asia
Posts: 264
Currently cannot log in at all via the website or App. Will keep trying hopefully the technical issues affecting me will be fixed soon.
Now can't log into Places . . . they said that they had detected unusual activity with my Account . . . probably my repeated attempts to log into the Accor website and App . . . Facebook requested that I upload a photo for security purposes so that I can again log into Places. Now just waiting for them to review the photo.
What a nuisance.
****************************************
Can now log into Account via web and App.
But still waiting for Facebook to review my photo so I can log back into Places. Grumble grumble ......
Does anyone know how long it usually takes Facebook to complete this process ? I am hoping a matter of hours but . . . .
Now can't log into Places . . . they said that they had detected unusual activity with my Account . . . probably my repeated attempts to log into the Accor website and App . . . Facebook requested that I upload a photo for security purposes so that I can again log into Places. Now just waiting for them to review the photo.
What a nuisance.
****************************************
Can now log into Account via web and App.
But still waiting for Facebook to review my photo so I can log back into Places. Grumble grumble ......
Does anyone know how long it usually takes Facebook to complete this process ? I am hoping a matter of hours but . . . .
Last edited by Kobetraveller; Dec 4, 2018 at 7:45 pm
Dec 5, 2018, 9:35 am
#500
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Dear members,
Many of you have received a loyalty satisfaction survey from us. Unfortunately, here has been a technical problem with the link that prevented you from accessing to the website.
Please be ensured that this problem has now been resolved and you can now participate !
As a kind reminder, the survey is on until December 9th
Kind regards,
Amy
Many of you have received a loyalty satisfaction survey from us. Unfortunately, here has been a technical problem with the link that prevented you from accessing to the website.
Please be ensured that this problem has now been resolved and you can now participate !
As a kind reminder, the survey is on until December 9th
Kind regards,
Amy
Dec 5, 2018, 3:40 pm
#501
Join Date: Dec 2016
Location: Southeast Asia
Posts: 264
Dear members,
Many of you have received a loyalty satisfaction survey from us. Unfortunately, here has been a technical problem with the link that prevented you from accessing to the website.
Please be ensured that this problem has now been resolved and you can now participate !
As a kind reminder, the survey is on until December 9th
Kind regards,
Amy
Many of you have received a loyalty satisfaction survey from us. Unfortunately, here has been a technical problem with the link that prevented you from accessing to the website.
Please be ensured that this problem has now been resolved and you can now participate !
As a kind reminder, the survey is on until December 9th
Kind regards,
Amy
Dear Amy,
I just sent you a Direct Message (with details) to ask if you could help me regain access to the Places App.
Last edited by Kobetraveller; Dec 21, 2018 at 11:15 am
Dec 5, 2018, 4:06 pm
#502
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
I would advise others to beware of doing any Accor surveys anyhow. I was invited to do one hosted by testapic.com last year and offering money. That money was effectively a lie. It's impossible to get it cashed out unless the total gets to 28 EUR and they have never sent me any more surveys. (I think it may require a European bank account too?)
Dec 5, 2018, 5:13 pm
#503
Join Date: Dec 2016
Location: Southeast Asia
Posts: 264
Am very happy to report that I have now regained access to the Places App after being blocked for a little more than 24 hours, and have been able to register my check in for my current hotel.
Thank you Amy and anybody else in Accor Customer Service who helped to unblock my access.
I did not receive any further communication from Facebook. I just kept trying to log in every now and again and now it is back to normal.
Great !
Thank you Amy and anybody else in Accor Customer Service who helped to unblock my access.
I did not receive any further communication from Facebook. I just kept trying to log in every now and again and now it is back to normal.
Great !
Dec 5, 2018, 9:22 pm
#504
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
one million point club ?
by the way, does accor website experience issue today ? cant load accor app and also cant search hotel on the website
Dec 6, 2018, 12:03 am
#505
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Dec 7, 2018, 4:34 am
#506
Join Date: Dec 2016
Location: Southeast Asia
Posts: 264
Am very happy to report that I have now regained access to the Places App after being blocked for a little more than 24 hours, and have been able to register my check in for my current hotel.
Thank you Amy and anybody else in Accor Customer Service who helped to unblock my access.
I did not receive any further communication from Facebook. I just kept trying to log in every now and again and now it is back to normal.
Great !
Thank you Amy and anybody else in Accor Customer Service who helped to unblock my access.
I did not receive any further communication from Facebook. I just kept trying to log in every now and again and now it is back to normal.
Great !
My guess now is that Facebook IT security satisfied itself that nobody was trying to hack into my Account, and that it really was me who experienced trouble logging in to the Accor App for a few hours and then they unblocked me from accessing the Places App.
The suggestion from the CSR that I delete and reinstall my Places App may be the answer to me never being awarded the Cosmopolite badge despite having way more Validated check ins than necessary. I've done it and will see.
However her claimed investigation into my Places status did not identify that particular issue at all.
If the reinstallation of the Places App does not trigger the badge then I will take up the kind offer of a hotel Loyalty Activist to take up my cause with Accor Customer Service.
Dec 31, 2018, 8:17 am
#508
Join Date: Apr 2008
Location: Germany, Austria
Programs: IHG Diamond Ambassador, ALL Silver,, Miles&More
Posts: 1,122
New Hotels Promotion
I wanted to book today the current one (last day today), registered yesterday, but today the old text is there and the booking engine right side of the text shows the hotels of the future one.
This is an error of course, but can I just book one of the hotels of the promotion valid until today with the general booking engine and it counts for Promotion as I already registered yesterday?
New Hotels offer - 31/12/18
I wanted to book today the current one (last day today), registered yesterday, but today the old text is there and the booking engine right side of the text shows the hotels of the future one.
This is an error of course, but can I just book one of the hotels of the promotion valid until today with the general booking engine and it counts for Promotion as I already registered yesterday?
New Hotels offer - 31/12/18
Last edited by submonte; Dec 31, 2018 at 9:19 am
Dec 31, 2018, 2:56 pm
#510
Join Date: Apr 2008
Location: Germany, Austria
Programs: IHG Diamond Ambassador, ALL Silver,, Miles&More
Posts: 1,122
Happy New Year!
By the way, as I celebrate in Romania (in 4 mins. New Year), the App showed the local currency for my bookings (RON)