LCAH email customer service reply timeframe.
Oct 17, 2016, 11:13 am
#1
Original Poster
Join Date: May 2014
Location: Great Britain
Programs: Air: QR Silver. BA Silver Emirates, Hotels: CC Gold, IHG Spire AMB, Hilton Diamond.
Posts: 1,487
LCAH email customer service reply timeframe.
I have had cause to contact Accor customer services via email for three separate purposes over the past six months or so.
Each time it has taken them a minimum of seven days to get back to me.
I also notice that the automatic response to inform me that they have received my email arrives only a few minutes before their real response does !!!
Is this experience standard from Le Club Accor ?
I am a Platinum member and find it quite astonishing.
Each time it has taken them a minimum of seven days to get back to me.
I also notice that the automatic response to inform me that they have received my email arrives only a few minutes before their real response does !!!
Is this experience standard from Le Club Accor ?
I am a Platinum member and find it quite astonishing.
Oct 17, 2016, 1:22 pm
#2
Suspended
Join Date: Oct 2016
Location: Out of position
Programs: Accor, IHG, LH, BAEC, DB
Posts: 266
I contacted support today (accorreservations@accor-customercareDOTcom) and got the automated response confirming the email receipt within a few hours.
I think the last time I contacted them, the actual response took about two days.
EDIT: This time, the responded after three days.
I think the last time I contacted them, the actual response took about two days.
EDIT: This time, the responded after three days.
Last edited by fppmongo; Oct 23, 2016 at 5:08 am
Oct 23, 2016, 3:41 am
#3
Join Date: Oct 2005
Programs: VS, BA, HH Gold
Posts: 397
Shocking customer service response time
Ive been phoning them every week for the last 6 weeks, trying to get my wife's account unlocked and missing points for a stay at the start of Sept.
Still no idea when it will be resolved, shame as was considering moving some spend away from Hilton to them, but this dreadful lack of action is preventing me from considering them, buyer beware.!
Still no idea when it will be resolved, shame as was considering moving some spend away from Hilton to them, but this dreadful lack of action is preventing me from considering them, buyer beware.!
Oct 23, 2016, 8:17 pm
#5
Join Date: Feb 2013
Location: SFO, MNL, SIN, HAM
Programs: UA GS, SQ PPS, IHG Plat Amb, Marriot Gold, Hilton Gold, Club Carlson Gold, Accor Plat
Posts: 488
I'm platinum and have to contact them for about 1 out of every 5-6 stays to post/correct points. The first response usually is within 2-7 days, often just a cut & paste email that may or may not have any relevance to my request. My second/third email has taken anywhere between 2d-4 weeks to get a response, full resolution has taken up to 8 weeks!
You have to be patient - or just let it go. If it's not a lot of points, it's not worth the effort to me...
You have to be patient - or just let it go. If it's not a lot of points, it's not worth the effort to me...