Accor Plus
Feb 12, 2019, 2:59 am
#241
Join Date: Feb 2013
Location: SFO, MNL, SIN, HAM
Programs: UA GS, SQ PPS, IHG Plat Amb, Marriot Gold, Hilton Gold, Club Carlson Gold, Accor Plat
Posts: 488
I'm jealous - I've never gotten a moleskin book as Platinum.
Then again, I've only once gotten a membership kit at all...
On a more serious note - any update when the bug with lack of membership rates for Plus members outside Asia will be fixed? It's a pain...
Then again, I've only once gotten a membership kit at all...
On a more serious note - any update when the bug with lack of membership rates for Plus members outside Asia will be fixed? It's a pain...
Feb 12, 2019, 5:01 am
#242
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
The only updates we have received are delays to the fixing of the bug.
Please see the "A Word From Accor Plus" thread:
https://www.flyertalk.com/forum/acco...l#post30664461
The last I heard from Sonya was back on 17 Jan, although I just realised I never replied to her because I was traveling at the time.
Please see the "A Word From Accor Plus" thread:
https://www.flyertalk.com/forum/acco...l#post30664461
The last I heard from Sonya was back on 17 Jan, although I just realised I never replied to her because I was traveling at the time.
Feb 12, 2019, 5:05 am
#243
Join Date: Dec 2010
Location: Asia
Programs: Star Alliance Gold, Marriott / SPG PLAT Premier, USELESS Accor Plus PLAT
Posts: 165
I just received another package from Accor yesterday. This time round, it's the Luggage Tag. So now I have the Luggage Tag and Moleskin notebook.
Mar 3, 2019, 4:25 am
#244
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,227
It looks like the problems others had in the past regarding status when leaving Accorplus haven't been fixed.
Having not renewed my Accorplus membership, my number has reverted to my original LCAH number with classic status, even though I qualified for gold last year. Anyone know how long it's likely to take to get them to fix this?
Having not renewed my Accorplus membership, my number has reverted to my original LCAH number with classic status, even though I qualified for gold last year. Anyone know how long it's likely to take to get them to fix this?
Mar 13, 2019, 1:40 am
#245
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,227
Here's how things are going now:
Accorplus said it's not their problem.
8 days after I phoned LCAH, who said they would fix it, and 6 days after our FT AccorHotels Concierge contacted me, I now have silver status, but no Points Accelerator points for my recent stay. I've received no email from anyone to say who did it or why they didn't put me back to gold.
1 day after I contacted gilbertaue, my status was fixed and points for latest stay corrected. I then received some other automatic messages about my status changing within the next day, so I can't tell which contacts were responsible for what.
The only conclusion I can draw is that in these circumstances, contacting someone in Accor management directly is the way to get it fixed in a reasonable time.
Accorplus said it's not their problem.
8 days after I phoned LCAH, who said they would fix it, and 6 days after our FT AccorHotels Concierge contacted me, I now have silver status, but no Points Accelerator points for my recent stay. I've received no email from anyone to say who did it or why they didn't put me back to gold.
1 day after I contacted gilbertaue, my status was fixed and points for latest stay corrected. I then received some other automatic messages about my status changing within the next day, so I can't tell which contacts were responsible for what.
The only conclusion I can draw is that in these circumstances, contacting someone in Accor management directly is the way to get it fixed in a reasonable time.
Last edited by Kremmen; Mar 15, 2019 at 5:43 am Reason: Final update (I hope)
Apr 21, 2019, 9:32 am
#246
Join Date: Sep 2015
Programs: Accor Platinum, IHG DA
Posts: 664
very sadly, starting April 2019, the new issued Accorplus complementary buffet voucher (for new signup and renewal) has removed Sofitel Damansara, so now Pullman KLCC is the only place Accorplus member can redeem their buffet voucher.
Recap:
2017: Pullman Bangsar decided to pull out from accepting all accorplus voucher, no buffet, no group dining, no stay2for1.
2019-Feb: Pullman KLCC chinese restaurant stop providing standard accorplus discount,
2019-April: new buffet voucher no longer includes Sofitel Damansara.
what i worry is all other hotels or restaurants might follow the steps to quit..
Recap:
2017: Pullman Bangsar decided to pull out from accepting all accorplus voucher, no buffet, no group dining, no stay2for1.
2019-Feb: Pullman KLCC chinese restaurant stop providing standard accorplus discount,
2019-April: new buffet voucher no longer includes Sofitel Damansara.
what i worry is all other hotels or restaurants might follow the steps to quit..
Apr 21, 2019, 10:09 am
#247
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
very sadly, starting April 2019, the new issued Accorplus complementary buffet voucher (for new signup and renewal) has removed Sofitel Damansara, so now Pullman KLCC is the only place Accorplus member can redeem their buffet voucher.
Recap:
2017: Pullman Bangsar decided to pull out from accepting all accorplus voucher, no buffet, no group dining, no stay2for1.
2019-Feb: Pullman KLCC chinese restaurant stop providing standard accorplus discount,
2019-April: new buffet voucher no longer includes Sofitel Damansara.
what i worry is all other hotels or restaurants might follow the steps to quit..
Recap:
2017: Pullman Bangsar decided to pull out from accepting all accorplus voucher, no buffet, no group dining, no stay2for1.
2019-Feb: Pullman KLCC chinese restaurant stop providing standard accorplus discount,
2019-April: new buffet voucher no longer includes Sofitel Damansara.
what i worry is all other hotels or restaurants might follow the steps to quit..
Apr 21, 2019, 10:28 am
#248
Join Date: Sep 2015
Programs: Accor Platinum, IHG DA
Posts: 664
seems like australia is the only country without a+ vouchers
Apr 21, 2019, 5:16 pm
#249
Join Date: Dec 2004
Location: MNL
Programs: CX MPC
Posts: 65
Because there are very few Accor hotels in the Philippines, the choice is quite limited.
Apr 21, 2019, 9:07 pm
#250
Join Date: Mar 2000
Posts: 938
May 22, 2019, 9:18 am
#251
Join Date: Apr 2019
Posts: 57
Could you guys share a contact email address for Accor Plus with me? I'd be very grateful.
Background: Despite being A+, thus far I used the general Le Club support in case of missing point requests, wrongly declined Places check-ins, etc.
But recently, the Le Club support has just replied to me that I should use Accor Plus support. All right, that's fair enough. But they only provided me with a link to an Accor Plus web form. I filled out that form and got no response at all. Other than that, I merely have the WhatsApp of my Accor Plus Malaysia representative (with whom I signed up).
But I'd prefer to submit things like missing point requests via email.
Background: Despite being A+, thus far I used the general Le Club support in case of missing point requests, wrongly declined Places check-ins, etc.
But recently, the Le Club support has just replied to me that I should use Accor Plus support. All right, that's fair enough. But they only provided me with a link to an Accor Plus web form. I filled out that form and got no response at all. Other than that, I merely have the WhatsApp of my Accor Plus Malaysia representative (with whom I signed up).
But I'd prefer to submit things like missing point requests via email.
May 22, 2019, 7:23 pm
#252
Join Date: Sep 2015
Programs: Accor Platinum, IHG DA
Posts: 664
Could you guys share a contact email address for Accor Plus with me? I'd be very grateful.
Background: Despite being A+, thus far I used the general Le Club support in case of missing point requests, wrongly declined Places check-ins, etc.
But recently, the Le Club support has just replied to me that I should use Accor Plus support. All right, that's fair enough. But they only provided me with a link to an Accor Plus web form. I filled out that form and got no response at all. Other than that, I merely have the WhatsApp of my Accor Plus Malaysia representative (with whom I signed up).
But I'd prefer to submit things like missing point requests via email.
Background: Despite being A+, thus far I used the general Le Club support in case of missing point requests, wrongly declined Places check-ins, etc.
But recently, the Le Club support has just replied to me that I should use Accor Plus support. All right, that's fair enough. But they only provided me with a link to an Accor Plus web form. I filled out that form and got no response at all. Other than that, I merely have the WhatsApp of my Accor Plus Malaysia representative (with whom I signed up).
But I'd prefer to submit things like missing point requests via email.
what's the name of your agent?
May 22, 2019, 7:53 pm
#253
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
Could you guys share a contact email address for Accor Plus with me? I'd be very grateful.
Background: Despite being A+, thus far I used the general Le Club support in case of missing point requests, wrongly declined Places check-ins, etc.
But recently, the Le Club support has just replied to me that I should use Accor Plus support. All right, that's fair enough. But they only provided me with a link to an Accor Plus web form. I filled out that form and got no response at all. Other than that, I merely have the WhatsApp of my Accor Plus Malaysia representative (with whom I signed up).
But I'd prefer to submit things like missing point requests via email.
Background: Despite being A+, thus far I used the general Le Club support in case of missing point requests, wrongly declined Places check-ins, etc.
But recently, the Le Club support has just replied to me that I should use Accor Plus support. All right, that's fair enough. But they only provided me with a link to an Accor Plus web form. I filled out that form and got no response at all. Other than that, I merely have the WhatsApp of my Accor Plus Malaysia representative (with whom I signed up).
But I'd prefer to submit things like missing point requests via email.
May 23, 2019, 12:54 am
#254
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,828
very sadly, starting April 2019, the new issued Accorplus complementary buffet voucher (for new signup and renewal) has removed Sofitel Damansara, so now Pullman KLCC is the only place Accorplus member can redeem their buffet voucher.
Recap:
2017: Pullman Bangsar decided to pull out from accepting all accorplus voucher, no buffet, no group dining, no stay2for1.
2019-Feb: Pullman KLCC chinese restaurant stop providing standard accorplus discount,
2019-April: new buffet voucher no longer includes Sofitel Damansara.
what i worry is all other hotels or restaurants might follow the steps to quit..
Recap:
2017: Pullman Bangsar decided to pull out from accepting all accorplus voucher, no buffet, no group dining, no stay2for1.
2019-Feb: Pullman KLCC chinese restaurant stop providing standard accorplus discount,
2019-April: new buffet voucher no longer includes Sofitel Damansara.
what i worry is all other hotels or restaurants might follow the steps to quit..
I am quite puzzle. So are those hotel still accepting AccorPlus, such as 1-for-1 for dinning, complimentary night?
If yes, then what's the point A+ Malaysia issueing that voucher, as it can only be used in Novotel and ibis. May as well do not issue.
May 23, 2019, 12:55 am
#255
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,828
Could you guys share a contact email address for Accor Plus with me? I'd be very grateful.
Background: Despite being A+, thus far I used the general Le Club support in case of missing point requests, wrongly declined Places check-ins, etc.
But recently, the Le Club support has just replied to me that I should use Accor Plus support. All right, that's fair enough. But they only provided me with a link to an Accor Plus web form. I filled out that form and got no response at all. Other than that, I merely have the WhatsApp of my Accor Plus Malaysia representative (with whom I signed up).
But I'd prefer to submit things like missing point requests via email.
Background: Despite being A+, thus far I used the general Le Club support in case of missing point requests, wrongly declined Places check-ins, etc.
But recently, the Le Club support has just replied to me that I should use Accor Plus support. All right, that's fair enough. But they only provided me with a link to an Accor Plus web form. I filled out that form and got no response at all. Other than that, I merely have the WhatsApp of my Accor Plus Malaysia representative (with whom I signed up).
But I'd prefer to submit things like missing point requests via email.
seems the inefficiency still persist until now