ringingup

Hi,

Is the Places native app working for anyone? I have an iPhone 6s with iOS 9.2.1 and I can't go past the Facebook login on the home screen.

Some reviews report the same issue on the App Store. I've reported it to Accor twice, but I do wonder whether they'll actually bother fixing it.

For my last stay, I add to ask the Social Media team to add the stay manually.

Does it work for you?

FGunawan

In my experience on laptop, Places takes a really long time to load. The first few times I tried I did think it's not working.

Just be ultra patient. Sometimes I find that reloading a couple times might help.

ringingup

I'm talking about the iOS app. When I click on the login button simply nothing happens, regardless of how long I wait for.

FGunawan

Yes I realize that. Sorry for not being clear. I was implying that it might be the same case on laptop Windows and on iOS.

I did try on iOS too, same, painfully slow to load.

gilbertaue

No issues for me on Android.

AccorHotels Concierge

Hello ringingup,

I have tried the app myself and don't seem to have any issues. The team has been informed, they are checking with IT to make sure everything is working smoothly. May I suggest deleting and re-downloading the application? That may help to restore the login button.

Best,

Amy

ringingup

Hi Amy,

I have done what you described already. As I mentioned in my first post, if you check the reviews on the App Store, several people are reporting the same issue.

I'm not sure what device you tried the app on, and what version of iOS you're running, but the fact that it works on a specific configuration, doesn't necessarily mean that it'd work on all.

As said above, I have an iPhone 6s with iOS 9.2.1.

AccorHotels Concierge

Hello again,

the team has alerted the IT department so the problem is being looked into. I will let you know if and when I get an update.

Thank you again for letting us know.

Best,

Amy

IMH

Yes, unfortunately this isn't a new problem.

It's probably been around a year since I started using "Places" (mostly on an iPhone or iPad) and it has only very rarely been fast or responsive. At various points I've tried deleting/uninstalling, reinstalling, and installing on different devices. Nothing has provided a permanent fix.

My unscientific and subjective impression is that problems are more likely to occur when France is asleep and/or on holiday. It was particularly bad over the Christmas period and around the Gregorian new year. So I've come to imagine that a single individual is responsible for approving our log in attempts, manually and in real time, and that he/she needs regular time off.

cwl

I've have periodically encountered problems with the Places App note getting past the Facebook login page using both Android on a phone and iOS on a iPad.

Although far from ideal I've usually found rebooting the phone or iPad and then relaunching the App has resolved the issue.

Mike_P

I found that the app (Samsung 6) was unresponsive when I tried to put in a place in the destination section. I only downloaded it a few weeks ago. Ran an update and it's working fine.

kay sedia

I was unable to use the app also, I have waited forever and it doesn.t work on my phone anymore. I stayed in 6 Accor hotels in Asia and was unable to check in for any of them. I just thought that Places was over.

ringingup

Contact the Social Media team and ask them to add the check in manually!

FoggyBear

I used Accor Places extensively when it first came out a few years ago. Then one time when I was in the Philippines I received an email advising that I apparently had not checked in for some time & that if I did not do so within 7 days, my account would be terminated. As I did not have access to this email account in the Philippines, nor was I staying at Sofitel Philippine Plaza, Manila (The only Accor Property at the time - there are more now) I was oblivious to the problem. Upon my return to Australia, my Accor Places account had been deleted. Late last year it reappeared, minus the points. I too find it difficult to access. I am staying in an Accor Property as I write this, have checked into Accor Places - it will be interesting to see if it shows up eventually. Check-in for my stay last week was validated. I see that only 15 of my 27 check-ins have been validated...

SFO_FT

Is the app working for anyone? It works maybe 1 in 5 times I try to access it.