Review Pullman Hong Kong Park Lane
Oct 10, 2017, 7:14 am
Very impressed by the renovation. I haven’t seen my room yet as I wanted to enjoy the happy hour for cocktails here (I arrived at the hotel around 7:15 pm). Based on some e-mail communication with the hotel before arriving and gilbertaue’s valuable info, I went straight to the lounge on the 22nd floor for check-in. I was very well treated by the staff there. I will post some more soon and in the mean time, here are some more pictures of the lounge and food offering in the evening.
Oct 10, 2017, 4:59 pm
Oct 10, 2017, 6:47 pm
Oct 11, 2017, 4:53 am
Oct 15, 2017, 12:29 pm
The Park Lane Hong Kong, A Pullman Hotel
310 Gloucester Road, Causeway Bay, Hong Kong, HK
2nd stay Pullman Hong Kong Park Lane - a great renovation (20 Photos)
The Park Lane Hong Kong, A Pullman Hotel
As promised, after the Club Lounge pictures posted above, here are some more info about the stay and the room. This was my 2nd stay there, but the 1st one was 2 years ago and the hotel has already started a complete renovation.
I have been impressed by the renovation done. It's not the same hotel anymore.
Arriving at the hotel, I went directly to the Club Lounge on the 22nd floor for check-in. As it was the cocktail happy hour time (6 to 8 pm), I enjoyed a glass of sparkling wine during the check-in ops. Status was well recognized, but I realized afterwards (the following day) that they forgot to give me the drink voucher. I didn't ask for it knowing that the lounge cocktails would be enough !
I received an upgrade to a nice Deluxe Executive room on the 21st floor. The welcome letter was different (shorter) than the one gilbertaue presented in his review
Room
The room is large, well equipped with Nespresso machine and a smartphone for use in HK during our stay. Plenty of plugs and USB ports to charge your devices.
Very comfortable bed.
Nice bathroom, all glass but with some design flaws. There are some kind of curtains if you want some kind of privacy but I don't think you can have full privacy, which can be a problem. Another "problem" is when you take a shower. This is in the same room as the bathtub and the space where you stand between the glass wall and the bathtub is not thta large. Furtermore, the water flow is partly falling on the bathtub, meaning that the housekeeping staff needs also to clean the bathtub even if you don't use it. I tried to take some pictures to illustrate this. Strange design, but 1st world problem of course.
Surprisingly, there was no turndown service.
Dining
The renovated lounge has already been reviewed by gilbertaue and me in previous posts, so I won't address it here. The selection of drinks and food is quite nice and they are generous when they serve you.
On the top floor, you have a nice restaurant and rooftop outdoor bar.
I had breakfast at the lounge, enjoying the beautiful view. About that, there are a lot of constructions on-going down below what you see on the picture and I hope that the view won't be compromized by new buildings.
The food selection available at the lounge was more than enough for me (cold cuts, smoked salmon, dim sum, bakeries, cereals, fresh fruits, yoghurts, breads) and you can order some warm dishes (various kind of egg products, french toasts, etc).
Location
Location is great in Central, in Causeway Bay. Metro station (Causeway Bay) at 100m.
Overall
Overall, great stay, great hotel. Would return without hesitation.
Nov 18, 2017, 10:20 pm
Nov 18, 2017, 11:04 pm
As you say, they do what they can to prevent you from putting in an extra bed though the space allows for it.
For the lounge policy I had some high level intervention. Again, shouldn't be necessary and I know for a fact that my daughter behaves better than many adults (who are on speaker Skype calls in the lounge for example).
I only found out about the lounge policy when I saw it on the hotels own website a day before arriving.
They also tried to convince me that the family room was an upgrade though the booked room cost more than the family room.
Nov 19, 2017, 3:52 am
As you say, they do what they can to prevent you from putting in an extra bed though the space allows for it.
For the lounge policy I had some high level intervention. Again, shouldn't be necessary and I know for a fact that my daughter behaves better than many adults (who are on speaker Skype calls in the lounge for example).
I only found out about the lounge policy when I saw it on the hotels own website a day before arriving.
They also tried to convince me that the family room was an upgrade though the booked room cost more than the family room.
I checked the flexible rates as my reference point for which on is more expensive. So I may try what you did but the big deal breaker is if they can get a roll out bed into the suite. Did your daughter sleep on the sofa?
Also from high up is the manager of the hotel?
I rang them also before I asked you and I felt the staff (reservations) was not overly pleasant as he listed the reasons why I could not be upgraded to the suite.
Nov 19, 2017, 7:00 am
Also from high up is the manager of the hotel?
I rang them also before I asked you and I felt the staff (reservations) was not overly pleasant as he listed the reasons why I could not be upgraded to the suite.
Higher up is in fact from the Accor management. I didn't see the GM during my whole stay. I agree the staff there do what is just enough but not a bit more.
I think if you want to, leave it to like what I did and push the envelope when you're there and ask for the duty manager. In the end he was the only person who could make the call.
Dec 3, 2017, 9:48 pm