Sofitel Bali Nusa Dua
#211
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
The wedding was on the beach?
Shouldn't the hotel do something to minimize the nuance to other guests?
I was told the weeding will be on 11-14Dec and my stay will be on 14-16Dec. So I am not sure how I will be impacted?
I sent email to the GM for clarification and he is out of office. And the reservation agent has not came back to me also.
Also cancelling not to my favor as I got it during the Sales period and I should get 4x points.
Shouldn't the hotel do something to minimize the nuance to other guests?
I was told the weeding will be on 11-14Dec and my stay will be on 14-16Dec. So I am not sure how I will be impacted?
I sent email to the GM for clarification and he is out of office. And the reservation agent has not came back to me also.
Also cancelling not to my favor as I got it during the Sales period and I should get 4x points.
#212
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,823
We wish to inform you that the wedding celebration is until 14 December 2016. Starting from 15th December the condition will be back as normal.
Thus, kindly advise us should you fine with this condition.
At this moment, there is no payment has been charged to your credit card. Should you feel inconvenience with the wedding condition, you may amend your booking into another date.
Thus, kindly advise us should you fine with this condition.
At this moment, there is no payment has been charged to your credit card. Should you feel inconvenience with the wedding condition, you may amend your booking into another date.
Just curious, is there anyway the hotel to indicate this "special" event on the booking engine? To me it is not fair that they are telling me there is such wedding only after I booked it.
Now the sales is over. Should I know this earlier, then I may decide to book some other property during Sales period. So now, even they void my booking, I still lose out, as I have to pay higher rate for other property.
#213
Join Date: Feb 2013
Location: Paris, France
Programs: A3*G, Accor ALL Gold
Posts: 597
The reservation agent just replied to me
Seems the party will still extend until 14-Dec. I told her what should I expect. It seems she is not very clear also on what will happen.
Just curious, is there anyway the hotel to indicate this "special" event on the booking engine? To me it is not fair that they are telling me there is such wedding only after I booked it.
Now the sales is over. Should I know this earlier, then I may decide to book some other property during Sales period. So now, even they void my booking, I still lose out, as I have to pay higher rate for other property.
Seems the party will still extend until 14-Dec. I told her what should I expect. It seems she is not very clear also on what will happen.
Just curious, is there anyway the hotel to indicate this "special" event on the booking engine? To me it is not fair that they are telling me there is such wedding only after I booked it.
Now the sales is over. Should I know this earlier, then I may decide to book some other property during Sales period. So now, even they void my booking, I still lose out, as I have to pay higher rate for other property.
#214
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,823
But the booking has been done and my travel plan has been fixed. They should put an announcement in the booking system, like those hotel under renovation. So that the guest is well informed when they are making the booking.
But seriously, I want them to tell me how "bad" the situation that I should anticipate? If there will be some music up to 10pm, then they should just arrange to put me as far as possible from that source of noise.
To me this "pre-announcement" is just like you have been warned kind of thing.
Perhaps give me that 1 bed room Vila
BTW, I did not see that Vila is listed on the rate on the booking engine. anyone know how to book it?
Last edited by lingua101; Nov 14, 2016 at 2:51 am
#215
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,823
the hotel came back and offering "guarantee" upgrade to either Prestige Suite or Pool Access room.
They said the later may be better as the earlier may be noisy. I am not a pool person and normally I don't like pool access as it is less private.
Any suggestion?
They said the later may be better as the earlier may be noisy. I am not a pool person and normally I don't like pool access as it is less private.
Any suggestion?
#217
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,794
The reservation agent just replied to me
Seems the party will still extend until 14-Dec. I told her what should I expect. It seems she is not very clear also on what will happen.
Just curious, is there anyway the hotel to indicate this "special" event on the booking engine? To me it is not fair that they are telling me there is such wedding only after I booked it.
Now the sales is over. Should I know this earlier, then I may decide to book some other property during Sales period. So now, even they void my booking, I still lose out, as I have to pay higher rate for other property.
Seems the party will still extend until 14-Dec. I told her what should I expect. It seems she is not very clear also on what will happen.
Just curious, is there anyway the hotel to indicate this "special" event on the booking engine? To me it is not fair that they are telling me there is such wedding only after I booked it.
Now the sales is over. Should I know this earlier, then I may decide to book some other property during Sales period. So now, even they void my booking, I still lose out, as I have to pay higher rate for other property.
+1. I am quite impressed.
#218
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,823
The EA confirmed that the final events falls on 14-Dec with expected some noise from big crowd, music and fireworks.
What I am complaining, if the wedding will create so much noise then the hotel should put notification that such events happens, so we can decide to book or not to book, like hotel renovation. (Not sure if this can be done though).
Of course they did a good job by informing me early, I am not denying that. Can you imagine if I book the room on 12-14Dec instead? If I am not fine with the noise, not only I have missed out a chance to book another property during Sales period but I may not able to replan my trip.
I hope you got my point.
Last edited by lingua101; Nov 14, 2016 at 8:57 am
#219
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,823
That's what I thought also. I never book pool access room as I want privacy. Not sure if they tried to stir me to the "cheaper" room. I assume pool access room is cheaper then the prestige suite?
#220
Join Date: Jul 2015
Location: Indonesia
Posts: 110
It will be a different story if the hotel offer me Prestige Suite with Plunge Pool.
#221
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,823
#222
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
If you scroll back a couple of pages you'll see my pictures.
Prestige suite are mostly beach facing at the end of the building.
Prestige suite on the ground floor has their own pool (but that's one level up).
Prestige suite has a small kitchenette I think.
I like the lagoon access. But that's personal choice.
Prestige suite are mostly beach facing at the end of the building.
Prestige suite on the ground floor has their own pool (but that's one level up).
Prestige suite has a small kitchenette I think.
I like the lagoon access. But that's personal choice.
#223
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,823
If you scroll back a couple of pages you'll see my pictures.
Prestige suite are mostly beach facing at the end of the building.
Prestige suite on the ground floor has their own pool (but that's one level up).
Prestige suite has a small kitchenette I think.
I like the lagoon access. But that's personal choice.
Prestige suite are mostly beach facing at the end of the building.
Prestige suite on the ground floor has their own pool (but that's one level up).
Prestige suite has a small kitchenette I think.
I like the lagoon access. But that's personal choice.
I never experience Indian wedding. Is the noise level really unmanageable, especially on the final days? I guess this has to stop around 10-11pm? From the email I got, I have impression it will be horrible....
#224
Join Date: Jul 2015
Location: Indonesia
Posts: 110