Invalid identification
Jun 16, 2015, 8:08 am
#1
Original Poster
Join Date: Apr 2014
Programs: BA Silver, IHG Plat., Hilton Diamond
Posts: 11
Invalid identification
In recent weeks I have difficulty in making new reservations using my existing platinum a/c. During hotel search after logged-in, the system claimed "invalid identification" while the "dashboard" kept saying
"
Dear member,
We are actually facing technical issues on Le Club Accorhotels website. Some members may not be able to access to their points balance and their loyalty cards on their personal account. We are actively working on solving these issues and would like to apologize for the inconvenience caused. Thank you for your understanding.
The Le Club Accorhotels Executive team
"
wrote to leclub using online form, no reply so far
I didn't renew my accor+ this year, could that be a reason?
"
Dear member,
We are actually facing technical issues on Le Club Accorhotels website. Some members may not be able to access to their points balance and their loyalty cards on their personal account. We are actively working on solving these issues and would like to apologize for the inconvenience caused. Thank you for your understanding.
The Le Club Accorhotels Executive team
"
wrote to leclub using online form, no reply so far
I didn't renew my accor+ this year, could that be a reason?
Jun 16, 2015, 11:27 am
#2
Join Date: Feb 2014
Location: London
Programs: IHG Spire Amb, Accor Gold, HH Diamond, Krispy Kreme Brown with chocolate sprinkles
Posts: 507
I've had the same error a few times previously and I've never had accor+ membership. It was always working withing a day for me.
Jun 17, 2015, 11:10 am
#3
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hello,
This problem is most likely linked to the current technical issues on the site but the team is getting this back to normal. It may be best to contact the customer service department directly to check your identification number, they will be able to tell you if this has anything to do with accor+ (it shouldn't).
Best,
Amy
This problem is most likely linked to the current technical issues on the site but the team is getting this back to normal. It may be best to contact the customer service department directly to check your identification number, they will be able to tell you if this has anything to do with accor+ (it shouldn't).
Best,
Amy
In recent weeks I have difficulty in making new reservations using my existing platinum a/c. During hotel search after logged-in, the system claimed "invalid identification" while the "dashboard" kept saying
"
Dear member,
We are actually facing technical issues on Le Club Accorhotels website. Some members may not be able to access to their points balance and their loyalty cards on their personal account. We are actively working on solving these issues and would like to apologize for the inconvenience caused. Thank you for your understanding.
The Le Club Accorhotels Executive team
"
wrote to leclub using online form, no reply so far
I didn't renew my accor+ this year, could that be a reason?
"
Dear member,
We are actually facing technical issues on Le Club Accorhotels website. Some members may not be able to access to their points balance and their loyalty cards on their personal account. We are actively working on solving these issues and would like to apologize for the inconvenience caused. Thank you for your understanding.
The Le Club Accorhotels Executive team
"
wrote to leclub using online form, no reply so far
I didn't renew my accor+ this year, could that be a reason?
Jun 21, 2015, 11:20 pm
#4
Original Poster
Join Date: Apr 2014
Programs: BA Silver, IHG Plat., Hilton Diamond
Posts: 11
Thank you davrossuk and Amy - CS told me to ask Accor+ Australia without further elaboration, while the dedicated channel has not provided any reply so far, so this week's crazy sale still drops me out
Amy, may I write you a private msg for you to follow up?
Amy, may I write you a private msg for you to follow up?
Jun 22, 2015, 10:56 am
#5
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hello,
Yes of course no problem. Please send me your membership number and any other details and i'll see what I can do.
Best,
Amy