What is the platinum upgrade policy if next category upgrade room not available
Feb 4, 2016, 10:31 am
#31
Join Date: Jan 2011
Programs: AB Gold, LH FTL, ST ElitePlus, HH Gold, LeClub Plat, Melia Gold
Posts: 130
(to be fair my check in guy was super nice and gave me a good room with TS view, but it just amazed me that even just one employee wouldn't know the 'new' name of the programme...)
Feb 4, 2016, 11:08 am
#32
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
I had a big surprise while I was checking-in at Novotel Times Square recently, as I overheard another guest's conversation : 'No Sir A-Club does not provide any discount on the online rate, you just get points' so much for programme consistency and familiarity so far (to be fair my check in guy was super nice and gave me a good room with TS view, but it just amazed me that even just one employee wouldn't know the 'new' name of the programme...)
(to be fair my check in guy was super nice and gave me a good room with TS view, but it just amazed me that even just one employee wouldn't know the 'new' name of the programme...)It never ceases to amaze me how little front desk staff know about the programme.
Feb 7, 2016, 6:26 am
#33
Join Date: Jan 2014
Posts: 112
My experience of multiple rooms (usually travelling with family) as Platinum is a upgrade for only one room although Sofitel hotels sometimes offers an improved view etc for the second room.
Other benefits on 2 room bookings like welcome drinks and lounge access seem to be inconsistent with each hotel setting it own rules. Sofitel usually being more generous than Novotel or Mercure.
Other benefits on 2 room bookings like welcome drinks and lounge access seem to be inconsistent with each hotel setting it own rules. Sofitel usually being more generous than Novotel or Mercure.
I've had a lot of good luck with Accor but it does seem that Le Club treatment isn't consistent across the brand.
Feb 7, 2016, 6:29 am
#34
Join Date: Jan 2014
Posts: 112
He may well have been referring, perfectly reasonably, to the hotel he worked in or even that hotel at that time of year; in which case it may well be true. Getting the name wrong though...
Dec 28, 2017, 2:20 am
#35
Join Date: Dec 2017
Posts: 1
I'm from Asia and i would like to say most Asia Hotels Are Quite Generous In Upgrading N Provide Good Service To Platinum Member, Even Ibis Or Ibis Styles, Never Had Any Bad Experience Claiming Benefits or Refuse Upgrade.
Since Im planning a trip to Europe soon for a month and i have checked those review for most of the hotels I'm planning to stay , i would say I'm prepared not to received any of my benefit from those accor property, most of of the reviews for Accor Hotels I have checked, Either Staff Don't Have Any Knowledge Or Don't Even Bother To Treat Their Member Well, Some Property Even Have Review That Reception Is Yelling At Customer which is Scary And Unbelievable.
Im Should Say Im Lucky That Im In Asia
Since Im planning a trip to Europe soon for a month and i have checked those review for most of the hotels I'm planning to stay , i would say I'm prepared not to received any of my benefit from those accor property, most of of the reviews for Accor Hotels I have checked, Either Staff Don't Have Any Knowledge Or Don't Even Bother To Treat Their Member Well, Some Property Even Have Review That Reception Is Yelling At Customer which is Scary And Unbelievable.
Im Should Say Im Lucky That Im In Asia
Last edited by annmix2; Dec 28, 2017 at 2:29 am
Dec 29, 2017, 8:12 am
#37
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,691
I'm from Asia and i would like to say most Asia Hotels Are Quite Generous In Upgrading N Provide Good Service To Platinum Member, Even Ibis Or Ibis Styles, Never Had Any Bad Experience Claiming Benefits or Refuse Upgrade.
Since Im planning a trip to Europe soon for a month and i have checked those review for most of the hotels I'm planning to stay , i would say I'm prepared not to received any of my benefit from those accor property, most of of the reviews for Accor Hotels I have checked, Either Staff Don't Have Any Knowledge Or Don't Even Bother To Treat Their Member Well, Some Property Even Have Review That Reception Is Yelling At Customer which is Scary And Unbelievable.
Im Should Say Im Lucky That Im In Asia
Since Im planning a trip to Europe soon for a month and i have checked those review for most of the hotels I'm planning to stay , i would say I'm prepared not to received any of my benefit from those accor property, most of of the reviews for Accor Hotels I have checked, Either Staff Don't Have Any Knowledge Or Don't Even Bother To Treat Their Member Well, Some Property Even Have Review That Reception Is Yelling At Customer which is Scary And Unbelievable.
Im Should Say Im Lucky That Im In Asia