Mar 30, 2017, 1:01 am
Last edit by: starflyergold
If you are having problems with the website please check here if Accor have posted a notice about upcoming outages: http://www.flyertalk.com/forum/accorhotels-le-club-accorhotels/1830890-accorhotels-website-access.html
Accorhotels.com website problems [Master Thread]
Nov 28, 2017, 1:45 am
#558
Join Date: Feb 2015
Location: Australia
Programs: All Diamond
Posts: 408
Nov 28, 2017, 7:04 am
#559
Join Date: Nov 2017
Programs: Accor Gold, Best Western Platinum, IHG Gold, Thalys Gold, Hertz President's Circle
Posts: 84
I'm trying to use the contactpage, but it doenst work. I can't select my platinumcard and can't send an e-mail.
There is always something not working at Accor.......often I cant 't acces my reservations...... error
There is always something not working at Accor.......often I cant 't acces my reservations...... error
Nov 29, 2017, 7:34 am
#560
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,118
Nov 29, 2017, 8:32 am
#561
Join Date: Nov 2017
Programs: Accor Gold, Best Western Platinum, IHG Gold, Thalys Gold, Hertz President's Circle
Posts: 84
Same problem for me now. Error, slow and no reversation possible.... IHG works normal.....
Nov 29, 2017, 8:50 am
#562
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,118
- while home page takes forever to load, go to the very bottom left and click on the link "trouver votre hotel". This takes you straight to a working page and you can book.
Dec 23, 2017, 4:20 am
#564
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
Dec 23, 2017, 4:28 am
#565
Suspended
Join Date: Sep 2017
Programs: M&S, Radisson
Posts: 758
Jan 1, 2018, 12:46 am
#566
Join Date: Jul 2005
Location: UK
Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,
Posts: 527
Unable to access my account or make reservations this morning if logged in.
The main website produces this error message "Your identification is not valid; please re-enter your details or contact your sales representative."
Using the IOS App attempts to make reservations produces this message "Your card number is not recognised in our reservations system. Please type it again"
If I log out of my account reservations are possible.
Anyone else having problems today?
The main website produces this error message "Your identification is not valid; please re-enter your details or contact your sales representative."
Using the IOS App attempts to make reservations produces this message "Your card number is not recognised in our reservations system. Please type it again"
If I log out of my account reservations are possible.
Anyone else having problems today?
Jan 1, 2018, 2:59 am
#567
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,118
Unable to access my account or make reservations this morning if logged in.
The main website produces this error message "Your identification is not valid; please re-enter your details or contact your sales representative."
Using the IOS App attempts to make reservations produces this message "Your card number is not recognised in our reservations system. Please type it again"
If I log out of my account reservations are possible.
Anyone else having problems today?
The main website produces this error message "Your identification is not valid; please re-enter your details or contact your sales representative."
Using the IOS App attempts to make reservations produces this message "Your card number is not recognised in our reservations system. Please type it again"
If I log out of my account reservations are possible.
Anyone else having problems today?
If so, try to log in using your email address.
Jan 1, 2018, 4:37 am
#568
Join Date: Jul 2005
Location: UK
Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,
Posts: 527
Spoke to Platinum customer service who have now been able to remedy the problem. Apparently a technical issue with the start of the new year was preventing my card number being recognised by the reservation system. The CS rep was able to resolve whilst I was on the phone.
Jan 1, 2018, 6:58 am
#569
FlyerTalk Evangelist
Join Date: Nov 2005
Programs: BA Gold, A3 Gold, FB Gold, Bonvoy Titanium / LTP, Accor Plat
Posts: 13,879
I got that earlier; it fixed itself and only downgraded me to Classic status when doing so... (following up on this thread https://www.flyertalk.com/forum/acco...36-nights.html )
Jan 1, 2018, 7:18 am
#570
Join Date: Nov 2017
Programs: Accor Gold, Best Western Platinum, IHG Gold, Thalys Gold, Hertz President's Circle
Posts: 84
I'm still Platinum, but should be Gold. It says valid till 31-12-2018.....I think it's a glitch.
I'm checking-in tomorrow for a night and I will definitely ask at the front desk which A..... I'm.
I'm checking-in tomorrow for a night and I will definitely ask at the front desk which A..... I'm.