gilbertaue

But did you clear Le cache and use Le browser? Maybe you need to speak to your laptop in French.

hotel_user

Private Sales seem not to be accessible this week ... loop of log in requests

yorkboy24

Can access website but when I search, it comes back with an error message: "We're sorry, a technical error has occured". It's the same for the App and desktop. Anyone else having this problem this morning (Asia time)?

Edit: I think it's working again now (was down about an hour)

sycokid

Exactly the same for me, just when the global sale is about to commence. Dont they ever check their system before going live with new products ? Just like to reiterate how incompetent both the staff and company must be to allow this sort of stuff to occur over and over and over again !!!

panka

I can't seem to get the IBIS Styles Tuesday offers working, there seems to be a website update. Tuesday promo is gone.

cowism

Sale site is down.

nrouxel

I can't see my points history anymore...

sycokid

Mine was also like that til I clicked on the arrow right hand side selected either points earned or used then refreshed the page and hey presto they appeared

djjaguar64

Private Sale not working?

nrouxel

I can now see my points history anymore after refreshing the page

yorkboy24

My credit card - the same one I always use - keeps getting rejected. It was saved in the profile so I deleted it and tried again. I've tried 4 times to book a hotel now and can't. It says I should contact the hotel directly. But I am sure it's an Accor website system problem.

It's a Mastercard and there's nothing unusual about it.

Update: Just tried with Visa and didn't work either. "We're sorry. A technical error has occured".

Is this happening to anyone else?

yorkboy24

Update:

I managed to book through the call centre instead (first time in years having to do this). It was for Vie Hotel Bangkok. Cards were declined all day.

Now I've managed to book a different hotel in Thailand via the website successfully.

Some issues:

1. Vie Hotel - online, only twin deluxe rooms available for my dates in Supersale but when I booked via the call centre, double rooms were available.

2. Baraquda Pattaya - For my dates (2 nights), only suites were showing (no deluxe rooms). However, when I searched for 2 individual nights for the same dates, the deluxe rooms showed for both nights as being available! Weird! So I booked it in 2 separate bookings. The logic of Accor's website continues to baffle me!

3. Nationality - EVERY time I book a room I'm asked to select my nationality. I've updated in my profile numerous times but without fail, it keeps asking me. Do they really think I'm going to change my nationality that often! Why not ask for other information like contact numbers? Why not just ask for a box to be ticked to confirm it's correct. And on the app, you can't even see nationality until you click 'more' then sometimes on my phone the options for nationality don't display immediately, sometimes never, and sometimes if you go through the process again.

All in all, it has been another frustrating Accor booking experience but after 8 hours of trying I managed to book 5 nights at 2 hotels. That's enough for a while. I'm exhausted!

craigc

Is it just me or are no points or future booking showing.
I can login but then I don't see my points at all - as if I have no card...

AccorHotels Concierge

Hello to all,

We're sorry to hear you've had problems with the website, and apologize for all inconvenience it may have caused you.
Please note that all the issues have been transferred to our technical teams.

Best,

Amy

Goldorak

Impossible to book on the iPhone app tonight. I am logged in (a miracle, for once I do not have to log in). Everything works well until you reach one of the final step of the booking, where you have your personal info : the fields in this screen are not populated and there is "ERR" written in some and you cannot change anything.