What can I say? It's my favourite hotel in Bangkok and I love coming back. So I'll keep this short and sharp and give an update of how the hotel has been so far.

Check In

Upon arrival at the hotel, we were directed up to Club Millésime for Check-In. As we knew we were going to arrive around 10am, I sent an email to the hotel requesting for Early Check-In and the Director of Rooms, whom I met during my previous stayed took care of my request. Thus, check-in was super smooth and I got 1 of the 2 rooms I booked immedietly upon arrival.( Hotel was genuinely full the night before).

Room

The hotel allocated us the same room as our previous stay since we did feedback that it was our favourite room. It's a corner room located on the 29th floor (2901) and I notice it tends to be slight bigger by a few Sqm comapred to other rooms.

With regards to the second room (2902), it was located directly next to us with interconnecting doors. As you can see, the room is slightly narrower and smaller in size, but of course, still very comfortable.

The rooms are well appointed with the usual Sofitel MyBed with Pillow Menu, large work desk, comfortable sofas, Bose Surround Sound system, fully stocked mini bar and a huge bathroom with Hermés amenities.

In addtion, the hotel provides a menu beside your bed which you can order compliemntary bath treatments such as Soothing Bath and Bubble Bath with the additon of paid baths which can be done in your room or at the spa.

Room 2901

Room 2902

Bath Treatments In-Room

Service

Well, what can I say, we are in Thailand, the Land of Smiles. So service here is excellent and without a doubt, one of the best I will ever receive as I freankly know some of them for a few year already. 

Service at the Lobby was defeinly more interactive than my previous, thus a great improvement there. 

Additionally, the staff at LeSpa and SoFit are amazing. The therapists at the spa are well trained and excellent should you want to pamper yourself to one of their expensieve treatments :P

The Personal Trainer at the gym is a nice addtion to the hotel. Not many hotels offer a Personal Trainer but with him around, you are assured a good time at the gym. He ensures safety is conformed to always and helps you should you need some advice. He also upkeeps the gym very well as there was never a time a towel, bottle of water or some fruits was ever missing. Thus, it was indeed a good experience while exercising at the gym.

Furthermore, due to my previous stay, I was in constant contact with the Director of Rooms who ensured my stay was near perfect. She arranged a surprise (Welcome Amenity) for us in both rooms and also wanted my thoughts of the Amenity and should they implement it. Please see the two photos below and see which you prefer. Personally, I voted for the Photo 2.

Photo 1 (Dessert Pizza with Fruits, pizza was slightly too sweet)

Photo 2 (French biscuit with some Macarons, Chocolates and tube flavours of Chocolate, Vanilla and Strawberry to put on the biscuit to eat)

Club Millésime

Club Millésime is located on the 31st Floor offering guest towering views over the surrounding areas. Service here is top notch without a doubt. As I have been staying here almost everytime I visit Bangkok, staff here do remember me and thus, treat us like family. 

All I can say is this, if you are considering to book the Club room, I'll definitely recommend it. 

Club Millésime benefits are as follows

• Complimentary Breakfast from 6:30am to 10:30am (weekdays) and 6:30am to 11:00am (weekends) at both Club Lounge and Voila Restaurant.
• Complimentary "Le Gouter" (Afternoon Tea) between 2pm and 4pm 
• Complimentary "Chic Aperitif" (Evening Millésime Cocktails) from 5pm to 7pm
• Refreshments (Coffee, Tea, Mineral Water and Soft drinks) throughout the day
• Complimentary Late Check-Out until 16:00Hrs (Subject to avaliabilty)
• Complimentary regualr spped internet access
• 2 Hours free use of Club Millésime meeting room per day
• Complimentary Local telephone calls
• Selection of International and Local Newpapers at the Lounge
• Personalized Butler Service
• Complimentary Pressings service for maximum of two pieces per stay.

 *Do note that they have shifted the Evening Cocktails from the main lounge area to the lounge dining area (same place you have breakfast). However not to worry as you can still sit at the main lounge area, just that you have to walk further to get the food.

Dining

Breakfast at Club Lounge

As with most hotels, buffet spread at the Club Lounge is relatively small compared to the main buffet restaurant. At the lounge, its more quiter with personalised service being the key point. The main breakfast items will be done "À la minute" while the usual salads, cereals, breads and cold cuts will be placed at the small & simple buffet line. 

Food was excellent and I thoroughly enjoyed my brekafast everyday. As you can see from the picture below, one of the staff made me a personalized Latte with art. 

Club Lounge Buffet and Menu

Voila Restaurant Buffet

Location

Excellent, hotel is located between 2 BTS Station and 1 MRT station. So its quite easy to make this hotel a base to travel around Bangkok. Also, there is a 7-Eleven lcoated next door to the hotel and a 2 min walk to a pharmacy near-by. Supermarket is located 4 mins away under Robinsons Department store. Thus, hotel's location is good.

Overall

Overall, I would definitely recommend the hotel to my friends and family (Which I already did and have many friends staying here already). Good hotel, good location, good service. I am always coming back here! Magnifique stay indeed. 

Arrival

My partner and I arrived at the hotel early morning after a long taxi ride from Suvarnabhumi airport. The trip took more than an hour due to a heavy traffic. It has never taken that long. The traffic in Bangkok is getting worse and worse.

I had emailed the hotel a few days before our arrival and asked nicely whether it would be possible to get one of the suites with balcony. I was welcomed back and thanked for my loyalty but the upgrade wasn’t confirmed. This was our 5th stay at this hotel.

At the main entrance, we received a warm welcome. We were greeted with smile and our bags were taken. I asked to get a ticket and received ”no worries” in return – without the ticket. After that we were led to the Club Millesime for check-in.

Check In

Check-in was quick and easy. It was done while we were wiping our sweaty faces with a refreshing cold towel. We were thanked for the loyalty again and told that we had been upgraded to a prestige suite. I had booked an executive room so we received one level upgrade.

Previous times we have been asked what we would like to drink. Now some kind of sweet juice was offered. We were then guided to our room which we got before 10am.

Room

Located in a corner on the 21st floor, the room was nice and spacious. It consisted of separate living and bed room. Furniture had wear and tear, and some repair work hadn’t been made properly.

Bathroom was similar to the executive rooms and had both bathtub and walk-in rain shower but one sink only. Toothbrushes and shaving kit were there already so we didn’t need to request them. Hermes bath amenities were filled and linens changed each day witohout asking. Well done!

There was plenty of complimentary bottled water available.

Loyalty recognition

We were given a personalized welcome letter and one voucher to use in a lobby bar for anything except millèsimès, champagne and spirits. In other words, one could have beer, wine or soft drink.

We asked if we could enjoy our benefit in a pool bar and were told that normally that’s not possible but for us: yes. We were even able to have cocktails which were supposed to be exluded. This small flexibility made us happy.

Welcome gift was petit fours.

Club Millesime

The lounge let us down, not because of the amenities offered but due to a repair work of restaurant L’Appart above the lounge. It caused constant drilling noise and very strong smell of chemical, from morning until evening, and made the lounge almost an unbearable place to stay. We weren’t informed about the inconvenience at any stage.

My partner got headache because of the terrible smell and we felt awkward to be there when staff around us was wearing masks. The lounge should have been temporarily moved to another location or closed. We were told that the repair continues for two months still.

Food and drinks were decent. The only thing we missed was champagne.

Dining

Breakfast at Voila was another disappointment. The selection had become smaller. There were, for example, only two types of cold cuts. They didn’t have Brie or Camembert cheese. Quiches, gravlax and cold smoked salmon were gone, too.

When giving feedback we were explained that the hotel had more and more Asian customers who had complained about Western focus on the breakfast selection.

Swimming pool

The large swimming pool was nice and relaxing, never too crowded, 

although it didn’t have a view of any kind.

Sunbeds had call buttons beside them but they didn’t work so if one wanted a drink one had to walk to the bar. That wasn’t an issue but what’s the purpose of having those call buttons if they don’t work?

Overall

I emailed to general manger during the stay and expressed our concerns and disappointments. He replied quickly apologizing the issues and offered decent compensation for the inconvenience caused.

He also suggested that we would meet before we go and we then had a good talk. He was easy approachable, truly interested in customer feedback and seemed very active.

He informed that all rooms will be renovated starting next July. It will take about two years to be completed. The rooms are going to have more colorful design than what they currently have.

Close to many malls and easy access to public transportation, the location of the hotel was still good for us. The staff was friendly, helpful and sweet as always. For example, when it was raining and we were by the pool wearing robes a pool boy brought us an umbrella.

So, overall the stay was okay and we will return.