Extra Le Club points via Facebook Places

    Hide Wikipost
Old Jun 25, 18, 2:06 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Kremmen
Wiki Link
Accor Places let's you earn additional Le Club points via check ins on the dedicated Facebook app.

Details: http://www.accorhotels.com/gb/leclub/places.shtml
Web: https://placesbyleclubaccorhotels.com

You can also download a dedicated app
Android: https://play.google.com/store/apps/d...places.android
iOS: https://itunes.apple.com/us/app/plac...904999947?mt=8

Missing/non working check ins? Send an email to [email protected] to have them manually added. Email address seems to be bouncing as of November 2014
Contact them via facebook message instead.
Print Wikipost

Reply

Old Jan 6, 19, 6:10 pm
  #1171  
2019 FlyerTalk Awards
 
Join Date: Feb 2001
Programs: IHG Plat, Hilton Gold, Accor Gold, Marriott Silver
Posts: 3,931
Originally Posted by IMH View Post
I finally did get it, for a five night stay that included 31.12. If your stay has been validated you should get it too.
That's not been my experience.

Originally Posted by PabloM View Post

to get the badge, you have to start your stay on 1 Jan. itís an issue every single year as you can interpret the badge conditions in many ways
I had a multi-day stay 2017/2018 and didn't get it. The annoying part is that I was sharing the room with another person, so we could have booked it as multiple oscillating single nights if that really is the stupid game Accor wants to play.

The wording looks to be much more explicit than before. It now says:
"Places check-in confirmed on 31st December or 1st January following a one-night stay (night of 31st December to 1st January)"
Kremmen is offline  
Reply With Quote
Old Jan 6, 19, 11:43 pm
  #1172  
IMH
2019 FlyerTalk Awards
 
Join Date: Jul 2007
Location: Germany or travelling
Programs: BA Gold, Accor & IHG Plat, MeliŠ & HH & Marriott & Radisson Gold
Posts: 4,721
Originally Posted by Kremmen View Post
The wording looks to be much more explicit than before. It now says:
"Places check-in confirmed on 31st December or 1st January following a one-night stay (night of 31st December to 1st January)"
To add detail: our stay was five nights, we checked in to the hotel and the app on 28.12. and checked out of the hotel on 02.01. The badge was awarded.

It looks as though we have another example of Accor inconsistency.
Maelstrom likes this.
IMH is offline  
Reply With Quote
Old Jan 7, 19, 11:29 pm
  #1173  
Accor 10+ Badge
 
Join Date: Oct 2016
Location: Asia Pacific
Programs: LeClub AccorHotels / Accor Plus (Platinum), Qantas Frequent Flyer, Virgin Velocity
Posts: 355
Thanks for the info, folks. So I guess I should reach out to Accor Plus CS and see if I can get the badge unlocked?
Maelstrom is offline  
Reply With Quote
Old Jan 8, 19, 2:36 am
  #1174  
Accor 10+ Badge
 
Join Date: Dec 2015
Location: Singapore
Programs: Accor Plus Gold, Accor Plus Silver, KrisFlyer
Posts: 429
The app is not working for me, it keeps on rejecting my stays, so annoyed
cocoleolol is offline  
Reply With Quote
Old Jan 8, 19, 4:40 am
  #1175  
 
Join Date: Dec 2016
Location: Southeast Asia
Posts: 148
The new Banyan Tree, Angsana, Cassia, and Dhawa badges have not yet been added to the Places App.

However using the App I just used the search box and typed in Banyan Tree Kuala Lumpur and then Pavilion Hotel (Managed by Banyan Tree) Kuala Lumpur and icons for both hotels popped up with the normal function for registering and validating check ins.

I have not checked into either of these hotels so I am not sure if the Validation process will already be successful if we try it, or whether such check ins can not be Validated until the actual badges are added to the page of badges.

Anyone who is currently or was recently booked into one of these hotels could perhaps try to see if they can get their check ins Validated ??

Last edited by Kobetraveller; Jan 8, 19 at 5:01 am
Kobetraveller is offline  
Reply With Quote
Old Jan 8, 19, 7:34 am
  #1176  
Accor 10+ Badge
 
Join Date: Oct 2016
Location: Asia Pacific
Programs: LeClub AccorHotels / Accor Plus (Platinum), Qantas Frequent Flyer, Virgin Velocity
Posts: 355
Originally Posted by Kobetraveller View Post
The new Banyan Tree, Angsana, Cassia, and Dhawa badges have not yet been added to the Places App.

However using the App I just used the search box and typed in Banyan Tree Kuala Lumpur and then Pavilion Hotel (Managed by Banyan Tree) Kuala Lumpur and icons for both hotels popped up with the normal function for registering and validating check ins.

I have not checked into either of these hotels so I am not sure if the Validation process will already be successful if we try it, or whether such check ins can not be Validated until the actual badges are added to the page of badges.

Anyone who is currently or was recently booked into one of these hotels could perhaps try to see if they can get their check ins Validated ??
I registered my stay at the Angsana Xi'an Lintong on the app and I got the message saying it would be looked at by the Places team. I just looked in my app and the stay does not appear in my check ins at all. I guess perhaps these brands are not yet fully implemented?
Maelstrom is offline  
Reply With Quote
Old Jan 14, 19, 7:37 pm
  #1177  
Accor 10+ Badge
 
Join Date: Oct 2016
Location: Asia Pacific
Programs: LeClub AccorHotels / Accor Plus (Platinum), Qantas Frequent Flyer, Virgin Velocity
Posts: 355
Originally Posted by Maelstrom View Post
I registered my stay at the Angsana Xi'an Lintong on the app and I got the message saying it would be looked at by the Places team. I just looked in my app and the stay does not appear in my check ins at all. I guess perhaps these brands are not yet fully implemented?
My stay at the Angsana Xi'an Lintong was approved and appears in my list of check ins. However, the badges for the newly added brands are not yet added to the app.

Furthermore, I got the following reply to my email about the New Year Badge:

Spoiler
Dear Maelstrom,

Thank you for contacting Accor Plus Member Services.

I have checked your account and can see you have stayed from 30th December to 1st January, 2019 whereas as per the terms & condition, members need to stay with the property for New Year's Eve (night from 31st December to 1st January, 2019) to unlock the Happy New Year badge.

I hope this helps.


This seems a bit ridiculous.
Maelstrom is offline  
Reply With Quote
Old Jan 14, 19, 10:07 pm
  #1178  
 
Join Date: Sep 2015
Programs: MH Enrich, Accor Plus Platinum
Posts: 373
Originally Posted by Maelstrom View Post
My stay at the Angsana Xi'an Lintong was approved and appears in my list of check ins. However, the badges for the newly added brands are not yet added to the app.

Furthermore, I got the following reply to my email about the New Year Badge:

Spoiler
Dear Maelstrom,

Thank you for contacting Accor Plus Member Services.

I have checked your account and can see you have stayed from 30th December to 1st January, 2019 whereas as per the terms & condition, members need to stay with the property for New Year's Eve (night from 31st December to 1st January, 2019) to unlock the Happy New Year badge.

I hope this helps.


This seems a bit ridiculous.
either the system is stupid or the people replying this email..
Maelstrom likes this.
jiunsoh is offline  
Reply With Quote
Old Jan 14, 19, 11:48 pm
  #1179  
 
Join Date: Sep 2017
Programs: Accor Plus platinium, Marriott silver, GHA platinium, Hhonors Gold, Krisflyer Silver
Posts: 123
i am thinking of making a similar claim but looking at the response i think its better to conserve my energy
theaugbunnies is offline  
Reply With Quote
Old Jan 14, 19, 11:54 pm
  #1180  
 
Join Date: Jan 2019
Posts: 77
Is the Pullman Bangkok Grand Sukhumvit Asoke not on Places?
ryanp is offline  
Reply With Quote
Old Jan 15, 19, 2:53 am
  #1181  
 
Join Date: Sep 2017
Programs: Accor Plus platinium, Marriott silver, GHA platinium, Hhonors Gold, Krisflyer Silver
Posts: 123
Originally Posted by ryanp View Post
Is the Pullman Bangkok Grand Sukhumvit Asoke not on Places?
It should be, i have registered my check in before. Its name is simply too long to be displayed correctly
ryanp likes this.
theaugbunnies is offline  
Reply With Quote
Old Jan 15, 19, 3:05 am
  #1182  
Accor 10+ Badge
 
Join Date: Oct 2016
Location: Asia Pacific
Programs: LeClub AccorHotels / Accor Plus (Platinum), Qantas Frequent Flyer, Virgin Velocity
Posts: 355
Originally Posted by theaugbunnies View Post
i am thinking of making a similar claim but looking at the response i think its better to conserve my energy
I sent the following reply:

Spoiler
Dear XXXX,

Thank you for your email.

The wording of the T&Cs behind the awarding of that badge is, quite frankly, absurd. Considering that a stay from 30 December to 1 January includes a "stay with the property for New Years Eve (night from 31 December to 1 January)" - which fully complies with the quoted wording you outlined in your reply, bolded in red for convenience - , I cannot understand why the badge is not awarded in this instance.

Should I have a multiple night stay over New Years Eve in the future, I will be sure to remember to split the reservation into multiple back-to-back bookings to comply with the ridiculousness of the T&Cs for this badge.


I'll let you know what they reply with, haha. What a ridiculous situation. Classic Accor customer service.
Maelstrom is offline  
Reply With Quote
Old Jan 15, 19, 7:51 am
  #1183  
Accor Contributor Badge
 
Join Date: Sep 2016
Location: Canberra Australia
Programs: AccorPlus Plat
Posts: 93
I have a similar claim, who did you send it to?
Plat A+ member if that makes a difference?
Firsttime4me2 is offline  
Reply With Quote
Old Jan 15, 19, 8:16 am
  #1184  
Accor 10+ Badge
 
Join Date: Oct 2016
Location: Asia Pacific
Programs: LeClub AccorHotels / Accor Plus (Platinum), Qantas Frequent Flyer, Virgin Velocity
Posts: 355
I just sent it to Accor Plus member services and the usual rep that answers my emails replied to me.
Firsttime4me2 likes this.
Maelstrom is offline  
Reply With Quote
Old Jan 21, 19, 2:51 am
  #1185  
IMH
2019 FlyerTalk Awards
 
Join Date: Jul 2007
Location: Germany or travelling
Programs: BA Gold, Accor & IHG Plat, MeliŠ & HH & Marriott & Radisson Gold
Posts: 4,721
Originally Posted by Maelstrom View Post
I did not get the "new year" badge [...]
Originally Posted by IMH View Post
I finally did get it [...]
... but, more than two weeks later, have not received any points for it. Accor.
IMH is offline  
Reply With Quote

Thread Tools
Search this Thread