Room not guaranteed?
#1
Original Poster
Join Date: Jun 2005
Posts: 122
Room not guaranteed?
Hullo,
So this is probably a question best for the hotel but I've not had any responses to my (so far admittedly low-key) queries on Twitter to Accor & email to hotel... I've booked a room at the LHR Ibis Styles and in the booking T&Cs is this "Book out Policy : In the case of an overbooking, the hotel will suggest an alternative similar type of hotel. The hotel will pay for the transportation of the guest to the hotel only, and no other compensation will be made."
Does that mean that if the hotel ends up full, I could be forced to pay the full walk-up fare at another hotel? :/ If so, I'll probably go elsewhere for a more guaranteed booking which would be disappointing as this hotel seems fairly nice... I've searched this forum but nothing much comes up (aside from one thread a few years ago)...
Thanks!
So this is probably a question best for the hotel but I've not had any responses to my (so far admittedly low-key) queries on Twitter to Accor & email to hotel... I've booked a room at the LHR Ibis Styles and in the booking T&Cs is this "Book out Policy : In the case of an overbooking, the hotel will suggest an alternative similar type of hotel. The hotel will pay for the transportation of the guest to the hotel only, and no other compensation will be made."
Does that mean that if the hotel ends up full, I could be forced to pay the full walk-up fare at another hotel? :/ If so, I'll probably go elsewhere for a more guaranteed booking which would be disappointing as this hotel seems fairly nice... I've searched this forum but nothing much comes up (aside from one thread a few years ago)...
Thanks!
#2
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
Most if not all hotels overbook and in the unlikely event that all guest arrive, some may need to be "walked". If you hold an elite status the chances of this happening are very low indeed. I would not worry about this.