Apr 3, 2020, 10:58 am
PLEASE READ FIRST: FAQ1 Essential Information about Accor and ALL
Mar 24, 2019, 5:59 pm
#467
Join Date: Jul 2013
Programs: Accor Platinum, Eurobonus Gold, Flying Blue Gold
Posts: 72
The rule is that you should get two (assuming you are in the same room) everywhere except for in France where it's just for the member. However, this is applied quite inconsistently - some hotels outside of France might try to claim that it's only for the member, and if you're lucky you might get two vouchers in France as well.
Mar 24, 2019, 7:20 pm
#468
Join Date: Mar 2000
Posts: 938
Another newbie question...I recently completed my first stay where I paid part with points and part with cash. The stay appears on my account as an eligible night credit but with zero points ie the cash part is not credited. I assume this is as per the programme t&c's, can someone in the know please confirm, thanks.
Mar 24, 2019, 11:37 pm
#469
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
T&C (10.REDEEMING REWARDS POINTS):
- when reservations or expenses are partially paid for with Rewards Points, points will be earned on the portion that was not paid for with points
Apr 1, 2019, 11:32 pm
#472
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Unfortunately no. Accor is the only major hotel loyalty program that doesn't allow you to book a stay for someone else using your points, nor are you allowed to transfer your points into someone else's account.
Apr 2, 2019, 12:07 am
#473
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
it used to be possible with the former voucher system, but not anymore now.
Apr 14, 2019, 12:10 am
#475
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
Apr 24, 2019, 5:56 am
#476
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
If you are staying with them in the same hotel, there should not be a problem.
If not, and you have no status, maybe e mail the hotel and ask ? Never done this so unsure.
Some hotels do not ask for your LCAH card or identification. Its worth asking ( or taking a risk )
Apr 27, 2019, 12:37 pm
#477
Join Date: May 2006
Programs: HHonnors diamond
Posts: 40
platinum hotline number europe
"Moreover, there isn't dedicated Customer Care email address but a dedicated line for Platinum Member (Europe) : 00 33 9 69 39 65 93." amy posted this the other day in another thread. This number has worked for me now 2 times and problems fixed within 5 mins. very good Customer sevice.
you have to use the mobile phone that is registered in your profile with accor. call is then automatically forwarded to Platinum desk. i had always been trying using my home phone. never worked.
hope it lasts
you have to use the mobile phone that is registered in your profile with accor. call is then automatically forwarded to Platinum desk. i had always been trying using my home phone. never worked.
hope it lasts
May 21, 2019, 2:20 am
#478
Join Date: Feb 2012
Location: Amsterdam
Programs: A3, BA, OZ,
Posts: 1,099
Okay. So this is quite probably a dumb question but I just wanted to make sure before I buy a fairly expensive non-refundable reservation. It is a private sale and says points can not be used for payment. Will points/nights still be earned? It is a fairly long stay and fairly important in the maintenance of my platinum status. And I will still get all of my platinum benefits, no? I have just never seen a rate on Accor website that said points can not be used, so wanted to make sure. Thanks for your assistance. :-)
May 29, 2019, 9:09 am
#480
Join Date: Jan 2016
Posts: 905
I’ve just returned to making some Accor stays after a very long break. One thing I don’t understand: when making a reservation through the app, rates and hotel particulars come up ok, but for some it says something like:” X you can’t use member rates to book this hotel”. What does that mean? Aren’t I accessing the member rate by booking through the app? Am I missing something? It’s confusing.