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-   -   Status change with immediate effect? (https://www.flyertalk.com/forum/accor-all-accor-live-limitless/2177507-status-change-immediate-effect.html)

thrower Nov 11, 2024 6:12 pm

Status change with immediate effect?
 
Did read the t&c but cannot find that your status change is delayed, as it is with the points credit.

For example, my status changes on Thursday during an ongoing stay, then I have 60 status nights and reach platinum status. The system will of course have a delay in register my status change, but nothing in the t&c indicates that it should be a delay in honor my new status even if the system is slow. Quite the opposite, the t&c says clearly, with 60 nights stay - at any time- you are platinum. It does not say that it will be delayed. And of course, I can easily prove my new status. Did I miss anything in the t&c?

See point 8 in t&c:"8. STATUS Members can access a higher Status at any time during their membership if they reach the required threshold of Status Nights or Status points, as shown in the table below."

perthite Nov 11, 2024 6:25 pm

Generally, it is your status at check-in that is the one that counts for the stay. You won't get a status change until the actual stay posts to the account (with the points)

thrower Nov 11, 2024 6:35 pm


Originally Posted by perthite (Post 36665306)
Generally, it is your status at check-in that is the one that counts for the stay. You won't get a status change until the actual stay posts to the account (with the points)

I understand that this is how the system register my status change, as a delay and I am also aware that this have been discussed before, but I can not see that the t&c support a delay in honor my new status, quite the opposite.

The system can be very much delayed, but that should not affect the honoring of the new status and the benefits wich come with the new status. There are no support in the t&c for a delay as far as I have seen, but I might have missed something.

thrower Nov 11, 2024 6:40 pm


Originally Posted by perthite (Post 36665306)
Generally, it is your status at check-in that is the one that counts for the stay. You won't get a status change until the actual stay posts to the account (with the points)

Also, the status at check out is counted:
"Status during Check-Out. If a Member's Status changes between booking and check-out, the rules used for attributing Reward Points will be those for the Status at check out."

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perthite Nov 11, 2024 7:05 pm


Originally Posted by thrower (Post 36665322)
I understand that this is how the system register my status change, as a delay and I am also aware that this have been discussed before, but I can not see that the t&c support a delay in honor my new status, quite the opposite.

The system can be very much delayed, but that should not affect the honoring of the new status and the benefits wich come with the new status. There are no support in the t&c for a delay as far as I have seen, but I might have missed something.

The status nights and points are added to your account after the stay (7.2). You won't be at a new level until that happens.

CanadaDH Nov 11, 2024 9:06 pm


Originally Posted by thrower (Post 36665331)
Also, the status at check out is counted:
"Status during Check-Out. If a Member's Status changes between booking and check-out, the rules used for attributing Reward Points will be those for the Status at check out."

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I believe this clause is to cover situations where the points from a recent stay, happen to post while you're in the middle of your next stay, which would cause your status to change during the stay. Your status will not change midway through a stay, as a result of nights completed partway through your current stay. It doesn't work that way. Nights and points for any stay, are only awarded after the completion of the stay.

thrower Nov 11, 2024 9:28 pm


Originally Posted by perthite (Post 36665388)
The status nights and points are added to your account after the stay (7.2). You won't be at a new level until that happens.

Actually, according to the t&c, as I understand them, I will.

The system will always be on a delay. But I don't see in the t&c that the delay is a factor when decide when you reach a new status level (7.2 don't support a delay on status).. The hotel will see in the record that you reach a new status level and thus you should be honor as that. As I said before, the t&c support the view that in "any time", see point 8 regarding status, you reach, in my case 60 nights, you are a platinum member and with that comes some additional benefits.

thrower Nov 11, 2024 9:33 pm


Originally Posted by CanadaDH (Post 36665584)
I believe this clause is to cover situations where the points from a recent stay, happen to post while you're in the middle of your next stay, which would cause your status to change during the stay. Your status will not change midway through a stay, as a result of nights completed partway through your current stay. It doesn't work that way. Nights and points for any stay, are only awarded after the completion of the stay.

It might not work that way, but according to the t&c - as I understand them, there are no support to delay the new status level. If you can prove, which is easy because all is in the hotel files and Accor's app, that you have reached a new level, then you are entitled to that.

markis10 Nov 11, 2024 11:05 pm


Originally Posted by perthite (Post 36665388)
The status nights and points are added to your account after the stay (7.2). You won't be at a new level until that happens.

I recently hit Plat again and it occurred the very same day I checked out, not checkout +5 days which was the posting time for the same hotel a week earlier.

perthite Nov 11, 2024 11:09 pm


Originally Posted by markis10 (Post 36665730)
I recently hit Plat again and it occurred the very same day I checked out, not checkout +5 days which was the posting time for the same hotel a week earlier.

I have had stays post the same day as checkout, but always after checkout.

markis10 Nov 11, 2024 11:29 pm


Originally Posted by perthite (Post 36665735)
I have had stays post the same day as checkout, but always after checkout.

So have I, this is usually PMS dependant, hence my comment that the same hotel a week earlier had taken 5 days, yet this was same day and involved a status change, it took me by surprise.

thrower Nov 12, 2024 12:24 am

For some reasons my present stay of 9 nights is split in 3 different bookings (I thought first that i take another hotel on the weekend, but did not). The hotel should in this case regard my bookings as 1 stay if I got it right, thus post the points etc after 9 nights. Instead the hotel have already posted 4 (my first 2 bookings) of the 9 nights, thus I can see in the app that I have 56 nights after the night between Saturday and Sunday. The first four nights where posted pretty much immediately, first 2 nights, then another two nights. I did also pay the whole stay of 9 nights with cash at check-in.

On Thursday, after I completed the 60th night, I will request to talk to the reception manager and ask him to honor me as a platinum member, thus allow me into the lounge - which is my goal. If he/she doesn't agree, I will refer to the t&c and to the fact that they have all information which confirm that I reached platinum status. They might anyway deny me entrance, but I think I have a shot and I might also, if needed, escalate the question to the duty manager.

I might also mention that I have another two bookings at this hotel, together another 15 nights, in November-December so they might treat my request with kindness, I hope :).


CanadaDH Nov 12, 2024 2:17 am


Originally Posted by thrower (Post 36665614)
It might not work that way, but according to the t&c - as I understand them, there are no support to delay the new status level. If you can prove, which is easy because all is in the hotel files and Accor's app, that you have reached a new level, then you are entitled to that.

No, the terms are clear, where they say "when a member completes an eligible stay ... the nights and points will be credited to their account". The terms don't provide for any accruing of status based on points or nights not yet credited for a stay that is still in progress. You may have physically stayed the requisit number of nights, but only those nights associated with 'completed' stays count.

Any recognition of status by the hotel early, based on a partially completed stay, would purely be a goodwill gesture on their part. I would not try to argue with the hotel that the terms and conditions entitle you to the higher status, because they simply do not.

thrower Nov 12, 2024 3:00 am


Originally Posted by CanadaDH (Post 36665955)
No, the terms are clear, where they say "when a member completes an eligible stay ... the nights and points will be credited to their account". The terms don't provide for any accruing of status based on points or nights not yet credited for a stay that is still in progress. You may have physically stayed the requisit number of nights, but only those nights associated with 'completed' stays count.

Any recognition of status by the hotel early, based on a partially completed stay, would purely be a goodwill gesture on their part. I would not try to argue with the hotel that the terms and conditions entitle you to the higher status, because they simply do not.

The t&c says 3 things of relevans:

1. It define an Eligible Stay as a "Stay booked at a participating hotel at eligible rates"

2. It says under "Earning Points", Point 7: "Conditions for the effective completion of an Eligible Stay. When a Member completes an Eligible Stay in one of the hotels participating in the Programme...the Status points and Status Nights corresponding to their stay will be credited to their account."

3. It says under "Status", point 8, that "Members can access a higher Status at any time during their membership if they reach the required threshold of Status Nights or Status points, as shown in the table below."

I have booked at eligabel rate, point 1. Point 7 just saying that Accor will credit points and nights after a stay. It does however NOT say that it is the date of credit which give you status.
But point 8 - which clarify the status rules - says clearly that status is given at "any time" you reach the threshold, no mention that the stay has to be credited in the system first. However the system shows that you have stayed a certain number of nights for example during a stay (the hotel can see it) - regardless of when those nights are credited.

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davidcamp6 Nov 12, 2024 4:29 am

I think you are missing the point of "completing a stay" which implies checking out, too much of a palaver for me for it to be so important to use a lounge anyway....but whatever floats your boat. It depends upon which hotel you are talking about but insisting on accessing a lounge is a little DYKWIA. If it really important to you, then mention in passing your impending change of status as part of a conversation and put it in the form of an enquiry as to how it works rather than ambush them with your knowledge of your understanding of the T&C's. ( But I am English)


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