Beware the AccorPlus Renewal Status Downgrade Scam
Jun 17, 23, 7:42 pm
#1
Original Poster
Join Date: May 1998
Location: australia
Posts: 5,728
Beware the AccorPlus Renewal Status Downgrade Scam
Website/App shows AccorPlus Diamond Elite expiring on July 31. Email offers 10% earlybird discount on AccorPlus membership if renewed by June 15.
Renew on June 15 and status immediately downgraded to Platinum. I have 25 nights booked prior to July 31st and will miss out on 6 weeks of wildy elevated benefits as a Diamond (at one Mercure I frequent Diamonds get an extra cookie over Platinums at check-in
)
Renew on June 15 and status immediately downgraded to Platinum. I have 25 nights booked prior to July 31st and will miss out on 6 weeks of wildy elevated benefits as a Diamond (at one Mercure I frequent Diamonds get an extra cookie over Platinums at check-in
)
Jun 17, 23, 10:04 pm
#3
Original Poster
Join Date: May 1998
Location: australia
Posts: 5,728
Jun 17, 23, 10:32 pm
#5
Original Poster
Join Date: May 1998
Location: australia
Posts: 5,728
Jun 20, 23, 4:14 am
#6
Original Poster
Join Date: May 1998
Location: australia
Posts: 5,728
Hi 3544quebec
This is a computer glitch the IT team have been working on.
I recommend displaying your physical Diamond card to the hotels and explaining to them , if required, the situation.
I have looked at you membership and see you have multiple bookings . I have contacted the Hotels and advised them of the situation and have asked them to confer on you all courtesies as per your Diamond Status.
This is a computer glitch the IT team have been working on.
I recommend displaying your physical Diamond card to the hotels and explaining to them , if required, the situation.
I have looked at you membership and see you have multiple bookings . I have contacted the Hotels and advised them of the situation and have asked them to confer on you all courtesies as per your Diamond Status.
Last edited by 3544quebec; Jun 20, 23 at 4:50 am
Sep 1, 23, 12:58 pm
#8
Join Date: Sep 2023
Location: Wakanda, (+62) Konoha
Programs: Marriott, IHG, SBEC Plus, Shangri-La Circle, AccorPlus
Posts: 28
ALL Accor Plus IS SCAM
Website/App shows AccorPlus Diamond Elite expiring on July 31. Email offers 10% earlybird discount on AccorPlus membership if renewed by June 15.
Renew on June 15 and status immediately downgraded to Platinum. I have 25 nights booked prior to July 31st and will miss out on 6 weeks of wildy elevated benefits as a Diamond (at one Mercure I frequent Diamonds get an extra cookie over Platinums at check-in)
Renew on June 15 and status immediately downgraded to Platinum. I have 25 nights booked prior to July 31st and will miss out on 6 weeks of wildy elevated benefits as a Diamond (at one Mercure I frequent Diamonds get an extra cookie over Platinums at check-in
)My membership expiry date was in August 31, 2023, then renewed on the 24th of August 2023. On the 30th, my status suddenly donwgraded from Platinum to Gold. I called the Customer Service of Accor Plus Indonesia and they told me, "it's just because of the renewal". WHAT??? Okay, ALL Accor Plus IS really a SCAMMER. No doubt!
Sep 1, 23, 5:29 pm
#9
Original Poster
Join Date: May 1998
Location: australia
Posts: 5,728
I have the same issue/case.
My membership expiry date was in August 31, 2023, then renewed on the 24th of August 2023. On the 30th, my status suddenly donwgraded from Platinum to Gold. I called the Customer Service of Accor Plus Indonesia and they told me, "it's just because of the renewal". WHAT??? Okay, ALL Accor Plus IS really a SCAMMER. No doubt!
My membership expiry date was in August 31, 2023, then renewed on the 24th of August 2023. On the 30th, my status suddenly donwgraded from Platinum to Gold. I called the Customer Service of Accor Plus Indonesia and they told me, "it's just because of the renewal". WHAT??? Okay, ALL Accor Plus IS really a SCAMMER. No doubt!
Sep 2, 23, 6:48 am
#11
Join Date: Sep 2023
Location: Wakanda, (+62) Konoha
Programs: Marriott, IHG, SBEC Plus, Shangri-La Circle, AccorPlus
Posts: 28
Sep 2, 23, 6:59 am
#12
Join Date: Sep 2023
Location: Wakanda, (+62) Konoha
Programs: Marriott, IHG, SBEC Plus, Shangri-La Circle, AccorPlus
Posts: 28
ALL Accor Plus Scam
I asked them CS of Accor Plus Scam, what would happen if I didn't renew my membership? Would it be still the same tier as Platinum? They couldn't answer. Imagine how we trust them by submitting our personal and credit card information on the their website/application? I immediately deleted all of my personal data.
Sep 4, 23, 8:15 pm
#13
Original Poster
Join Date: May 1998
Location: australia
Posts: 5,728
Unless I have misunderstood, it sounds as though you had less than 40 qualifying nights, should have received 20 Bonus Nights in July as an AccorPlus member but were expecting your renewal 20 Bonus nights to also be added to the membership year that was coming to an end to bump you over the 60 night Platinum renewal threshold. I don't think that is how it works.
Sep 4, 23, 8:26 pm
#14
Join Date: Feb 2004
Location: Perth, WA, Australia
Programs: QF Gold, VA Plat, IHG Plat Amb, LCAH Gold, Hilton Diamond
Posts: 3,823
As a current AccorPlus member you should have received the 20 Status Night bonus when announced in July. Renewing your membership in August from my understanding does not give you a second 20 Status Night bonus for that membership year. It gives you 20 bonus nights for your next membership year commencing Sept 2023.
Unless I have misunderstood, it sounds as though you had less than 40 qualifying nights, should have received 20 Bonus Nights in July as an AccorPlus member but were expecting your renewal 20 Bonus nights to also be added to the membership year that was coming to an end to bump you over the 60 night Platinum renewal threshold. I don't think that is how it works.
Unless I have misunderstood, it sounds as though you had less than 40 qualifying nights, should have received 20 Bonus Nights in July as an AccorPlus member but were expecting your renewal 20 Bonus nights to also be added to the membership year that was coming to an end to bump you over the 60 night Platinum renewal threshold. I don't think that is how it works.
Sep 4, 23, 9:09 pm
#15
Original Poster
Join Date: May 1998
Location: australia
Posts: 5,728
If BizTrip:
1) Had 60 Status Nights in calendar year 2022 then on renewing AP membership on Aug 31 2023 Platinum membership would have extended to Aug 31 2024.
2) Had less than 60 SN in CY 2022 but 40 earned SN in CY 2023 to date then 20 bonus SN given to current AP members in July would have renewed Platinum status
3) had less than 60 SN in CY 2022 and 20-39 earned SN in CY 2023 to date then 20 bonus SN given in July would not have renewed Platinum but when 20 bonus SN are credited for August 31st renewal that should trigger CY 2023 Platinum achievement and bumping back up to Platinum.
4) had less than 60 SN in CY 2022 and less than 20 earned SN in CY 2023 to date then 20 bonus SN given in July would not have renewed Platinum nor will the 20 bonus SN when credited for August 31st AP renewal. Will need to have 20+ earned SN in CY2023 to add to the 40 bonus SN received this CY.
Of course, since no details have been provided (only the SCAM claim) this is all speculation on my part.
