Accor + Qatar partnership

Old Oct 19, 2022, 2:11 am
  #16  
 
Join Date: May 2020
Location: YUL
Programs: A3 *G, QR Plat, Accor ALL Diamond, Marriott Gold, Hilton Gold
Posts: 130
Originally Posted by ms1
My new platinum status was reflective upon boarding of my first QR flight.
ms1 When did you fly your first QR flight? Somehow I only got upgraded to Privilege Club Gold, despite being ALL Diamond. Trying to understand why this happened.

The upgrade for me happened about 2 hours after my first flight landed, or 3 hours after boarding.
bellerophontes is online now  
Old Oct 19, 2022, 7:29 pm
  #17  
ms1
 
Join Date: May 2017
Posts: 43
Originally Posted by bellerophontes
ms1 When did you fly your first QR flight? Somehow I only got upgraded to Privilege Club Gold, despite being ALL Diamond. Trying to understand why this happened.

The upgrade for me happened about 2 hours after my first flight landed, or 3 hours after boarding.
It was on 1st October so only a few days after the partnership was announced. Perhaps they met the quota for platinum?
ms1 is offline  
Old Oct 20, 2022, 12:27 am
  #18  
 
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,798
Originally Posted by bellerophontes
Somehow I only got upgraded to Privilege Club Gold, despite being ALL Diamond
Have you contacted customer service? What did they say?

Originally Posted by ms1
Perhaps they met the quota for platinum?
I didn't notice any quota in T&C. That would be unacceptable, in my opinion.
remymartin is offline  
Old Oct 20, 2022, 12:54 am
  #19  
 
Join Date: Jan 2022
Location: Dsseldorf, Germany
Programs: Accor ALL, KrisFlyer, Miles & More, ITA Volare, China Airlines Dynasty
Posts: 9
Originally Posted by remymartin
I didn't notice any quota in T&C. That would be unacceptable, in my opinion.
I understand that there is a quota as per section 9.6 of the T&Cs:
9.6 A maximum number of fast track wil be granted to ALL members from the launch of Cross Reward as per the below table:
Year 1: Privilege Club SILVER: 3,300, Privilege Club GOLD: 1,600, Privilege Club PLATINUM: 175
The question remains if references a calendar year, and the quota resets on 1-Jan, or if it is a 12 month period from the start of the program (27-Sep?).
zapres is offline  
Old Oct 20, 2022, 1:15 am
  #20  
 
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,798
Originally Posted by zapres
I understand that there is a quota as per section 9.6 of the T&Cs:

The question remains if references a calendar year, and the quota resets on 1-Jan, or if it is a 12 month period from the start of the program (27-Sep?).
Oh, that's terrible. This mini project seems to be dead in the water before it begins on my part.
remymartin is offline  
Old Oct 24, 2022, 5:11 am
  #21  
 
Join Date: Oct 2022
Programs: All : Diamond - Qatar Airways : Platinum - Oneworld : Emerald - Avis : President's Club
Posts: 26
Extremely disappointed by the quota.
Edit: I just called Accor to clarify and ask if the quota had been reached already for Diamond customers and if so, if the quota was back to 0 on Jan 1st.

Will update when I get the reply.
remymartin likes this.

Last edited by alldiamond; Oct 24, 2022 at 5:28 am Reason: details added
alldiamond is offline  
Old Oct 24, 2022, 7:57 am
  #22  
 
Join Date: Feb 2020
Location: Johannesburg, South Africa
Posts: 37
Originally Posted by alldiamond
Extremely disappointed by the quota.
Edit: I just called Accor to clarify and ask if the quota had been reached already for Diamond customers and if so, if the quota was back to 0 on Jan 1st.

Will update when I get the reply.
When they get back to you, could you ask how the Qatar Silver quota is looking in terms of Accor Gold members being given that status? I fly on Thursday and would love to use the lounge when I get to Qatar since I have a 9-hour layover.
rbbjhb is offline  
Old Oct 24, 2022, 3:12 pm
  #23  
 
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,798
This is seriously a disaster. I will do absolutely nothing with Gold or Silver as I have higher oneworld status already. I feel stupid not reading the terms more carefully but seriously 175 available challenges should never have even been released to public.
remymartin is offline  
Old Oct 25, 2022, 7:17 am
  #24  
 
Join Date: Oct 2022
Programs: All : Diamond - Qatar Airways : Platinum - Oneworld : Emerald - Avis : President's Club
Posts: 26
Originally Posted by alldiamond
Extremely disappointed by the quota.
Edit: I just called Accor to clarify and ask if the quota had been reached already for Diamond customers and if so, if the quota was back to 0 on Jan 1st.

Will update when I get the reply.
The customer service confirmed by email there's no quota
I just went to QA T&C and absolutely no quota whatsoever mentioned there. So we're good.
remymartin likes this.

Last edited by alldiamond; Oct 25, 2022 at 7:53 am
alldiamond is offline  
Old Oct 25, 2022, 9:25 pm
  #25  
 
Join Date: Oct 2013
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum
Posts: 1,094
Originally Posted by alldiamond
The customer service confirmed by email there's no quota
I just went to QA T&C and absolutely no quota whatsoever mentioned there. So we're good.
That's strange, I absolutely remember reading the quota numbers for each level!
SullyofDoha is offline  
Old Oct 25, 2022, 11:23 pm
  #26  
 
Join Date: Oct 2022
Programs: All : Diamond - Qatar Airways : Platinum - Oneworld : Emerald - Avis : President's Club
Posts: 26
Originally Posted by SullyofDoha
That's strange, I absolutely remember reading the quota numbers for each level!
I went back again and you're right!

qatarairways (.) com/en/Privilege-Club/terms-and-conditions/accor-account-linking (.) html
-- Remove the () --

Section 9.6 & 9.7

I can't believe Accor customer service isn't even aware of this.
alldiamond is offline  
Old Oct 26, 2022, 4:57 am
  #27  
 
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,748
Originally Posted by alldiamond

I can't believe Accor customer service isn't even aware of this.
Really? I can absolutely believe it. It's par for the course for CS at Accor to be less than helpful and unaware of how things work. I think most people on FlyerTalk have more training and knowledge of processes than those in Accor CS.
maisondubonheur likes this.
CanadaDH is online now  
Old Nov 1, 2022, 9:05 am
  #28  
Hilton Contributor Badge
 
Join Date: Feb 2014
Location: 38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,440
I just got QR silver despite being ALL Diamond -- this is utterly useless. I will never credit anything to QR programme again, will stick to BA as i have previously done. THis is all bait and switch
remymartin and James Wyatt like this.
nufnuf77 is offline  
Old Nov 1, 2022, 12:36 pm
  #29  
 
Join Date: Feb 2022
Posts: 16
Originally Posted by nufnuf77
I just got QR silver despite being ALL Diamond -- this is utterly useless. I will never credit anything to QR programme again, will stick to BA as i have previously done. THis is all bait and switch

When did you take the flight? I'm accor platinum and was hoping to match to gold on a qr flight on Friday-_-
Ollie Hong is offline  
Old Nov 1, 2022, 9:51 pm
  #30  
 
Join Date: Oct 2013
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum
Posts: 1,094
Originally Posted by nufnuf77
I just got QR silver despite being ALL Diamond -- this is utterly useless. I will never credit anything to QR program again, will stick to BA as i have previously done. THis is all bait and switch
WOW! That is awful! I image that since you've been 'credited' with SILVER status, you would not be eligible for a similar promotion in the future.
SullyofDoha is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.