Barelyblue

No, I would have booked directly through Accor website (I've never used flight centre for any bookings). I suspect I've benefitted from Accor's IT (nice to benefit rather than lose out).

fransknorge

Standard Accor incompetence strikes again. There is absolutely nothing of the sort in the T&C's
You should answer back.

perthite

There was in the Terms and Conditions of the offer. I think it's a bit of a YMMV situation.

itisme

their reply to what you said:

Thank you for you reply.

Here below the T&C of the offer Sprint to Silver. Go for Gold. Progress o Platinum- faster! that you can find on our website here no. 012440

" 1. General conditions relating to the Offer "Fast Track for Flight Centre Travel Group clients"
To the extent that membership of the Programme is mandatory, the ALL – Accor Live Limitless general conditions apply to the Offer. To benefit from the Offer in ACCOR hotels, the Member must:
- Register for the Offer between August 1, 2020 and Dec, 31, 2020,
- Make their reservation via Flight Centre Centre Travel Group between August 1, 2020 and Dec, 31, 2020,
- Make the Eligible Stay between August 1, 2020 and Dec, 31, 2020

2. Benefits granted by the Offer
After signing up to the Offer, Members may, depending on their status, benefit from a Status Nights credit offered after their first Eligible Stay of at least one night in one of the hotels participating in the ALL – Accor Live Limitless loyalty programme in accordance with the following scale: - A Classic Member signing up to the Offer will be credited 5 Status Nights.
- A Silver Member signing up to the Offer will be credited 7 Status Nights.
- A Gold Member signing up to the Offer will be credited 10 Status Nights.
Status levels higher than Gold are not eligible for the Offer.
3. In all communications with Accor call centres or customer services related to this offer, the Member must specify the following reference: 012440."

At the point 1 you can see that " Make their reservation via Flight Centre Centre Travel Group between August 1, 2020 and Dec, 31, 2020"

I thank you for your your understanding and for your loyalty.

fransknorge

OK so I will pass on the fact that the T&C page I found somehow is different.
Nevertheless they bury something so primordial as this in the fine prints is nothing short of deception. The rules of any hotel programs is that to get awarded nights and points, plus benefits you need to book via the official website/app/phone of the hotel chain, never via a third party. For an exception they bury this important information in the T&Cs.

itisme

if it was an American company i would’ve kept trying cause at some point they would just say they be giving the 10 nights as an ‘exception’ Or loyalty gift as the t&c and all wasn’t that clear. However they are French meaning no customer service or exceptions ever at all.

Maelstrom

I mean, arent exceptions and rules generally buried in the T&C's? If you go through life not reading T&C's, you're going to have a bad time.

fransknorge

I do read T&Cs in general, but I would expect that the core of the promotion is mentioned also in the marketing part of the promo. Come on, does anybody here thinks it is fair to not mention that the normal way of earning points will not work in the announcement ?

Maelstrom

That's fair enough. At the very least, the title should have been "Sprint to Silver.... etc etc with Flight Centre". Or something similar.

hotel_user

Most people do not read the terms and conditions - just the advert that said that there are some.

When was the list time you read all the T and C for Facebook, or Google ?

https://conversation.which.co.uk/tec...nd-conditions/

Its just human nature not to read them. ( Even the Accor ones - I have learnt the hard way though )

perthite

The terms and conditions of the promotion are on the promotion page. This is the way it is for most promotions across lots of programs. Sometimes, you need to stay two nights, sometimes book a certain way, and so on. I don't think there is anything unusual about how the T&Cs of this promotion were presented.

GratefulSmile

I tried getting through to Flight Centre last week but nobody got back to me when I asked just for a hotel booking.
So I just booked 3 nights in the Novotel anyway to see if it gets posted. I have the Fast Track on my Gold account so who knows. Maybe I'm lucky.

sdm1985

I have an email from FC stating they know nothing about the offer and I need to book directly with Accor...

itisme

What a mess lol.

fifty_two

yes , there is something unusual , cause the main point is to book through a specific unknown 3rd party channel

LCAH / ALL used to do lot of sales promo for various targets and markets under different conditions , but with them i got used to the fact that , while minor specific details are specified in the T&C , the main points would be included in the materials used to communicate this offer (mail + website) , even in small characters on the bottom

That's how you play fair with your customers . . Or if you dont care then do not expect loyalty from them anymore and do not complain if you are going bankrupt

anyway , i guess their marketing department screwed up a bit on that case , or the managers decided to do it this way

i used to stay in ALL hotels but it was booked through 3rd parties which offer often similar prices than direct booking . i stopped doing it cause its useless to add a middleman who don't bring any additional value for the hotels , which are under lot of pressure from all sides and are useful to travel/tourism industry

doing it a bit never kills , but many companies are playing with that fact , making T&C as long and complex as they can to make people accept whatever they want