Hotwire/Sofitel Refunds during Corona Pandemic
Apr 21, 2020, 12:17 am
#1
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Original Poster
Join Date: Jul 2000
Location: PHX and LIH
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Posts: 85,553
Hotwire/Sofitel Refunds during Corona Pandemic
We always try to stay at the Sofitel LHR after flying from the U.S. It's easy to get on Hotwire because it's the only 5* hotel in the area and the Hotwire discount is usually huge. We canceled our upcoming June trip and got word from Hotwire that some hotels were allowing cancelations and providing refunds. We had another night at a Hilton property. Just got a refund today from Hotwire/Hilton but no word on the Sofitel. I am certainly not complaining, because I know the risks of booking on Hotwire. I'm just surprised that Sofitel seems to be one of the lone sticklers on providing refunds during the pandemic.
Apr 21, 2020, 2:12 am
#2
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,698
We always try to stay at the Sofitel LHR after flying from the U.S. It's easy to get on Hotwire because it's the only 5* hotel in the area and the Hotwire discount is usually huge. We canceled our upcoming June trip and got word from Hotwire that some hotels were allowing cancelations and providing refunds. We had another night at a Hilton property. Just got a refund today from Hotwire/Hilton but no word on the Sofitel. I am certainly not complaining, because I know the risks of booking on Hotwire. I'm just surprised that Sofitel seems to be one of the lone sticklers on providing refunds during the pandemic.
https://www.flyertalk.com/forum/acco...ngs-status-etc
Accor is out of touch with this and far beyond all competitors in term of policies and communications.
Apr 21, 2020, 4:20 am
#3
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
We always try to stay at the Sofitel LHR after flying from the U.S. It's easy to get on Hotwire because it's the only 5* hotel in the area and the Hotwire discount is usually huge. We canceled our upcoming June trip and got word from Hotwire that some hotels were allowing cancelations and providing refunds. We had another night at a Hilton property. Just got a refund today from Hotwire/Hilton but no word on the Sofitel. I am certainly not complaining, because I know the risks of booking on Hotwire. I'm just surprised that Sofitel seems to be one of the lone sticklers on providing refunds during the pandemic.
Apr 23, 2020, 9:23 pm
#4
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Original Poster
Join Date: Jul 2000
Location: PHX and LIH
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Posts: 85,553
Apr 23, 2020, 9:25 pm
#5
A FlyerTalk Posting Legend
Original Poster
Join Date: Jul 2000
Location: PHX and LIH
Programs: AA: 2 MM
Posts: 85,553
https://www.flyertalk.com/forum/acco...ngs-status-etc
Accor is out of touch with this and far beyond all competitors in term of policies and communications.
Accor is out of touch with this and far beyond all competitors in term of policies and communications.