No response from Novotel

Old Mar 13, 20, 2:51 am
  #1  
Original Poster
 
Join Date: Mar 2020
Posts: 13
Question No response from Novotel

Dear All,

A few days ago, I contacted the Novotel hotel in Manchester to check if I could change my noon-refundable booking in April to refundable by paying the extra fee. The response from the hotel was that it was possible if i pay the difference in the current rate and they attached a form for completing payment details. I sent the form two hours after receiving the email and send it again a day after just in case because I was told the rate was available for only 24 hours. This was 3 days ago and I haven't received a reply yet. I would like to know if you have experience with such issues and is this email legitimate: [email protected]

I don't know if they changed their mind or of they will be using my credit card details for something else, but it sounds strange that they would offer to change it and then not respond at all.

Thank you
nahlana is offline  
Old Mar 13, 20, 3:06 am
  #2  
Moderator, Turkish Airlines Miles&Smiles & Le Club Accorhotels
Accor 25+ Badge
 
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Le Club Accorhotels Platinum
Posts: 6,802
Originally Posted by nahlana View Post
d is this email legitimate: [email protected]
The mail is the correct one for this hotel. You can also try [email protected] which should reach the General Manager.

Last edited by starflyergold; Mar 13, 20 at 3:31 am Reason: error
starflyergold is offline  
Old Mar 13, 20, 5:07 am
  #3  
Original Poster
 
Join Date: Mar 2020
Posts: 13
Originally Posted by starflyergold View Post
The mail is the correct one for this hotel. You can also try [email protected] which should reach the General Manager.

Thank you very much! I just sent them another email.
nahlana is offline  

Thread Tools
Search this Thread
Search Engine: