Feb 9, 2020, 10:43 pm
Last edit by: IMH
As of 18 December 2020 Accor (finally) has a straightforward policy and a simple form to request a voucher. It may or may not work, however (it didn't work for IMH on 21.12.2020). The details in English are here: https://all.accor.com/event/information.en.shtml
The important part is as follows. I've removed the link to the form, however, as it's an individually generated URL.
The important part is as follows. I've removed the link to the form, however, as it's an individually generated URL.
Originally Posted by Accor
Booked a non-flexible rate directly with Accor and need to cancel?
Guest who planned to stay in one of our hotels prior to and inclusive of 28th February 2021 may modify their reservation for a later date without any modification fees subject to availability and applicable rates and conditions) or request a credit voucher for the full amount of the original booking value for use at a future date, (all at once or over several occasions), at the same hotel within 18 months of the voucher issue date. If the booked hotel is closed at the date of your stay, or if the hotel is not allowed to accommodate the guest based on official orders, you can cancel your reservation free of charge and receive a full refund.
➔ To cancel and get a credit voucher please use the following link
(valid for our hotels in Europe, Middle East, Africa Asia Pacific and Brazil)
Claim a voucher [ -- link removed -- ]
➔ To modify or cancel the dates of your stay, please contact the hotel directly.
Guest who planned to stay in one of our hotels prior to and inclusive of 28th February 2021 may modify their reservation for a later date without any modification fees subject to availability and applicable rates and conditions) or request a credit voucher for the full amount of the original booking value for use at a future date, (all at once or over several occasions), at the same hotel within 18 months of the voucher issue date. If the booked hotel is closed at the date of your stay, or if the hotel is not allowed to accommodate the guest based on official orders, you can cancel your reservation free of charge and receive a full refund.
➔ To cancel and get a credit voucher please use the following link
(valid for our hotels in Europe, Middle East, Africa Asia Pacific and Brazil)
Claim a voucher [ -- link removed -- ]
➔ To modify or cancel the dates of your stay, please contact the hotel directly.
Accor Coronavirus Policy (bookings, status etc.)
May 11, 2020, 12:13 pm
#691
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
It would have been nice if they had told you - but yes it is a positive development.
It is also inline with the Accor Plus and the Status extension ( 50% ) that have already been granted.
May 11, 2020, 11:37 pm
#692
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, SK Gold, BT VIP, Radisson Premium, Accor Platinum
Posts: 794
Overall, I've already got refunds for all my bookings but one. Ibis Riga Centre refused and is keeping the deposit for me until end of may 2021.
May 11, 2020, 11:57 pm
#693
Join Date: Dec 2009
Location: ADL
Programs: QFF, AAdvantage, All
Posts: 1,137
May 12, 2020, 12:47 am
#694
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
Sorry, I was not clear. Accor have reluctantly given 50% of the points or nights required for the status level that you are - so effectively halving the re qualification levels ( unless mainland China where they have done the right thing and given a full 100% extension till next year ).
They have extended also by 50% ( 6 months ) Accor Plus - It should have been a year.
Accor also need to extend the points lifetime as well. There are lots of people with a load of points that can nor use them at the moment. A full years extention would be nice and useful.
May 12, 2020, 2:59 am
#696
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
May 12, 2020, 3:04 am
#697
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, SK Gold, BT VIP, Radisson Premium, Accor Platinum
Posts: 794
Just got the email regarding the 6 month ibis business membership extension:
Dear aapee,
On behalf of the entire Accor family, we hope that you and your loved ones are in good health during this daunting time.
In response to this tough situation we are all facing, and because we feel privileged to count you among our best customers, we have extended your ibis BUSINESS membership by 6 months. An update has already been made on your Personal account, where you will find the new expiry date of your subscription.
If you have any questions, our customer service teams are contactable here.
For the latest news about Accor, refer to our website all.accor.com and our social media channels.
More than ever, we thank you for your loyalty and look forward to welcoming you back at our hotels.
Do take care and stay well.
The ibis BUSINESS team.
On behalf of the entire Accor family, we hope that you and your loved ones are in good health during this daunting time.
In response to this tough situation we are all facing, and because we feel privileged to count you among our best customers, we have extended your ibis BUSINESS membership by 6 months. An update has already been made on your Personal account, where you will find the new expiry date of your subscription.
If you have any questions, our customer service teams are contactable here.
For the latest news about Accor, refer to our website all.accor.com and our social media channels.
More than ever, we thank you for your loyalty and look forward to welcoming you back at our hotels.
Do take care and stay well.
The ibis BUSINESS team.
May 12, 2020, 3:25 am
#698
Join Date: Dec 2018
Location: Belgrade, RS
Programs: MilleMiglia, Etihad Guest, Le Club AccorHotels
Posts: 19
On behalf of the entire Accor family, we hope that you and your loved ones are in good health during this daunting time.
In response to this tough situation we are all facing, and because we feel privileged to count you among our best customers, we have extended your Ibis BUSINESS membership by 6 months. An update has already been made on your Personal account, where you will find the new expiry date of your subscription.
My subscription was valid until 30/June/2021 now it is valid until 31/Dec/2021. I have a-2-year subscription plan starting from 15/June/2019.
However my ALL Gold Status was and still is valid only until 31/Dec/2020.
May 12, 2020, 6:58 am
#700
Join Date: Apr 2020
Posts: 9
Norway has banned tourists from entering the country, the hotel I booked was temporarily closed last week due to Corona and who knows...might be closed when I arrive, too....
I expressed my concern to Accor and they said they can move me to another hotel nearby if my current booking ends up closing again. They said the closure is not due to Corona but due to low occupancy...what?? How does this make any sense?!
I expressed my concern to Accor and they said they can move me to another hotel nearby if my current booking ends up closing again. They said the closure is not due to Corona but due to low occupancy...what?? How does this make any sense?!
May 12, 2020, 10:38 pm
#701
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
I would expect that the Gold status level would be extended near the end of the year, in line with the usual calendar year status calculations.
May 13, 2020, 5:07 am
#702
Join Date: Oct 2013
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum
Posts: 1,077
I just had to cancel two bookings at the Sofitel Bangkok for later this month.
The hotel was gracious enough to let me know they would refund my credit card MINUS the exchange rate and SERVICE FEE. Seriously, WTH???
The hotel was gracious enough to let me know they would refund my credit card MINUS the exchange rate and SERVICE FEE. Seriously, WTH???
May 13, 2020, 5:13 am
#703
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
But it is a Sofitel, so you expect great service .... even at a distance ......
Seriously, they must be joking. I would expect them to refund in full using the same currency as you paid in ( the exchange rate is your gain or loss - nothing to do with the hotel )
May 13, 2020, 7:55 am
#704
Join Date: Mar 2000
Posts: 938
May 13, 2020, 11:07 am
#705
Join Date: Dec 2009
Location: ADL
Programs: QFF, AAdvantage, All
Posts: 1,137