Feb 9, 2020, 10:43 pm
Last edit by: IMH
As of 18 December 2020 Accor (finally) has a straightforward policy and a simple form to request a voucher. It may or may not work, however (it didn't work for IMH on 21.12.2020). The details in English are here: https://all.accor.com/event/information.en.shtml
The important part is as follows. I've removed the link to the form, however, as it's an individually generated URL.
The important part is as follows. I've removed the link to the form, however, as it's an individually generated URL.
Originally Posted by Accor
Booked a non-flexible rate directly with Accor and need to cancel?
Guest who planned to stay in one of our hotels prior to and inclusive of 28th February 2021 may modify their reservation for a later date without any modification fees subject to availability and applicable rates and conditions) or request a credit voucher for the full amount of the original booking value for use at a future date, (all at once or over several occasions), at the same hotel within 18 months of the voucher issue date. If the booked hotel is closed at the date of your stay, or if the hotel is not allowed to accommodate the guest based on official orders, you can cancel your reservation free of charge and receive a full refund.
➔ To cancel and get a credit voucher please use the following link
(valid for our hotels in Europe, Middle East, Africa Asia Pacific and Brazil)
Claim a voucher [ -- link removed -- ]
➔ To modify or cancel the dates of your stay, please contact the hotel directly.
Guest who planned to stay in one of our hotels prior to and inclusive of 28th February 2021 may modify their reservation for a later date without any modification fees subject to availability and applicable rates and conditions) or request a credit voucher for the full amount of the original booking value for use at a future date, (all at once or over several occasions), at the same hotel within 18 months of the voucher issue date. If the booked hotel is closed at the date of your stay, or if the hotel is not allowed to accommodate the guest based on official orders, you can cancel your reservation free of charge and receive a full refund.
➔ To cancel and get a credit voucher please use the following link
(valid for our hotels in Europe, Middle East, Africa Asia Pacific and Brazil)
Claim a voucher [ -- link removed -- ]
➔ To modify or cancel the dates of your stay, please contact the hotel directly.
Accor Coronavirus Policy (bookings, status etc.)
Mar 29, 2020, 3:13 pm
#467
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,141
They will probably be added at the end of next year if the current drip of policy continues, and by that stage everyone will be "blue" status ... or is that what Accor want ?
They should have been added as soon as it was announced. No messing, just more delay and dithering.
They should have been added as soon as it was announced. No messing, just more delay and dithering.
Mar 30, 2020, 7:07 am
#468
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,141
This is just anecdotal / gossip and not based upon a reliable servery. But here it is anyway.
I have just been forced to call Amex, to initiate a raft of chargebacks on hotels ( all Accor btw ), that would not refund for March and April. To be fair, some have, but not all.
Talking to the agent who is working from home, they said that they are getting a lot of people asking for chargeback on Accor, so much so that before I said the first hotel, the agent asked if it was an Accor !
It's only my interpretation of one isolated agent on one card. But it does sort of stand out.
I have just been forced to call Amex, to initiate a raft of chargebacks on hotels ( all Accor btw ), that would not refund for March and April. To be fair, some have, but not all.
Talking to the agent who is working from home, they said that they are getting a lot of people asking for chargeback on Accor, so much so that before I said the first hotel, the agent asked if it was an Accor !
It's only my interpretation of one isolated agent on one card. But it does sort of stand out.
Mar 30, 2020, 8:40 am
#469
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,581
This is just anecdotal / gossip and not based upon a reliable servery. But here it is anyway.
I have just been forced to call Amex, to initiate a raft of chargebacks on hotels ( all Accor btw ), that would not refund for March and April. To be fair, some have, but not all.
Talking to the agent who is working from home, they said that they are getting a lot of people asking for chargeback on Accor, so much so that before I said the first hotel, the agent asked if it was an Accor !
It's only my interpretation of one isolated agent on one card. But it does sort of stand out.
I have just been forced to call Amex, to initiate a raft of chargebacks on hotels ( all Accor btw ), that would not refund for March and April. To be fair, some have, but not all.
Talking to the agent who is working from home, they said that they are getting a lot of people asking for chargeback on Accor, so much so that before I said the first hotel, the agent asked if it was an Accor !
It's only my interpretation of one isolated agent on one card. But it does sort of stand out.
Mar 30, 2020, 12:35 pm
#470
Join Date: Aug 2001
Location: Los Angeles
Posts: 46
Has anyone tried to refund non-ref bookings at Fairmont Lake Louise and/or Fairmont Banff Springs? I'm about to call them tomorrow so will update here, but curious if anyone else has dealt with those two properties.
Mar 30, 2020, 2:28 pm
#471
Join Date: Dec 2013
Location: Cyprus
Programs: LH SEN, A3*G, TK*G E+, ALL/Accor Plat
Posts: 644
I have just received a full refund for a non-refundable 11-night booking from March 20th at Mercure Hurghada Hotel in Egypt. They made the refund promptly and without arguing, thereby ensuring that I will unquestionably stay with them on my next trip to the Red Sea.
Mar 31, 2020, 1:18 am
#472
Join Date: Jan 2017
Posts: 18
So far the Pullman Dresden have refund me in full but the Mercure Krakow Stare have refused twice and sending me a message quoting an official announcement; “There is an official announcement, which we received regarding non-refundable reservations from Accor chain. Of course having in mind your continued patronage of Accor Hotels we will make refund. Have a good day and stay safe.”
Mar 31, 2020, 1:56 am
#473
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,447
No need to be embarrassed. Just cancel the chargeback request.
Mar 31, 2020, 2:33 am
#474
Join Date: Jan 2017
Posts: 18
Wires crossed, I didn't actually see the credit until last night when I looked at my statement. Cancelled the charge back and informing the property.
Mar 31, 2020, 6:44 am
#475
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, SK Gold, BT VIP, Radisson Premium, Accor Platinum
Posts: 794
Good morning,
All the staff of IBIS London Canning Town hope you are well.
In response of the COVID-19 pandemic and government guidelines, we regret to inform you that we have taken the difficult decision to temporarily close our hotel.
Unfortunately we had to cancel your booking XXXXXXXX from the 8th to the 10th of May for both rooms at IBIS London Canning Town.
The refund on your card has been already done today and it will take probably few working days to be processed.
Our sincere apologies that we are unable to welcome you on the dates you booked. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.
Please don’t hesitate to contact us for further information.
All the staff of IBIS London Canning Town hope you are well.
In response of the COVID-19 pandemic and government guidelines, we regret to inform you that we have taken the difficult decision to temporarily close our hotel.
Unfortunately we had to cancel your booking XXXXXXXX from the 8th to the 10th of May for both rooms at IBIS London Canning Town.
The refund on your card has been already done today and it will take probably few working days to be processed.
Our sincere apologies that we are unable to welcome you on the dates you booked. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.
Please don’t hesitate to contact us for further information.
Last edited by aapee; Mar 31, 2020 at 6:46 am Reason: formatting, temporary closure
Mar 31, 2020, 6:51 am
#476
Join Date: May 2008
Programs: BA Silver, HHonors Gold, Club Accorhotels Silver
Posts: 360
Only availability shown before then is two Heathrow hotels, which I guess makes sense to accommodate arrivals.
Mar 31, 2020, 6:11 pm
#477
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,141
Was just sent this....
Our Chairman and COO Greater China, Gary M. Rosen, shares his experience and sends a message of hope and support to our communities: "We knew we had to make sure that we looked after our people, we needed to make sure we looked after our guests and our owners."
https://apps.facebook.com/watch/?v=871628653349188
Our Chairman and COO Greater China, Gary M. Rosen, shares his experience and sends a message of hope and support to our communities: "We knew we had to make sure that we looked after our people, we needed to make sure we looked after our guests and our owners."
https://apps.facebook.com/watch/?v=871628653349188
Apr 1, 2020, 1:35 am
#478
Join Date: Nov 2017
Location: Asia Pacific
Programs: Accor Diamond, Hilton Diamond, Marriott Platinum, SQ Gold, Qatar Platinum
Posts: 238
Apr 1, 2020, 5:48 am
#479
Join Date: Oct 2015
Location: Melbourne, Australia
Programs: Krisflyer, Virgin Velocity, Accor Gold, Hilton Diamond
Posts: 103
It is staggering that Accor has not updated their policies with regards to Australia, as the Australian government has banned foreigners from entering the country, and domestic travel is strongly discouraged.