Feb 9, 2020, 10:43 pm
Last edit by: IMH
As of 18 December 2020 Accor (finally) has a straightforward policy and a simple form to request a voucher. It may or may not work, however (it didn't work for IMH on 21.12.2020). The details in English are here: https://all.accor.com/event/information.en.shtml
The important part is as follows. I've removed the link to the form, however, as it's an individually generated URL.
The important part is as follows. I've removed the link to the form, however, as it's an individually generated URL.
Originally Posted by Accor
Booked a non-flexible rate directly with Accor and need to cancel?
Guest who planned to stay in one of our hotels prior to and inclusive of 28th February 2021 may modify their reservation for a later date without any modification fees subject to availability and applicable rates and conditions) or request a credit voucher for the full amount of the original booking value for use at a future date, (all at once or over several occasions), at the same hotel within 18 months of the voucher issue date. If the booked hotel is closed at the date of your stay, or if the hotel is not allowed to accommodate the guest based on official orders, you can cancel your reservation free of charge and receive a full refund.
➔ To cancel and get a credit voucher please use the following link
(valid for our hotels in Europe, Middle East, Africa Asia Pacific and Brazil)
Claim a voucher [ -- link removed -- ]
➔ To modify or cancel the dates of your stay, please contact the hotel directly.
Guest who planned to stay in one of our hotels prior to and inclusive of 28th February 2021 may modify their reservation for a later date without any modification fees subject to availability and applicable rates and conditions) or request a credit voucher for the full amount of the original booking value for use at a future date, (all at once or over several occasions), at the same hotel within 18 months of the voucher issue date. If the booked hotel is closed at the date of your stay, or if the hotel is not allowed to accommodate the guest based on official orders, you can cancel your reservation free of charge and receive a full refund.
➔ To cancel and get a credit voucher please use the following link
(valid for our hotels in Europe, Middle East, Africa Asia Pacific and Brazil)
Claim a voucher [ -- link removed -- ]
➔ To modify or cancel the dates of your stay, please contact the hotel directly.
Accor Coronavirus Policy (bookings, status etc.)
Mar 19, 2020, 7:52 pm
#302
Join Date: Sep 2015
Programs: Accor Platinum, IHG DA
Posts: 664
sorry, i believe i misunderstand their message.. i read again it says giving 50% according to our status.
then that will be 50% easier
then that will be 50% easier
Last edited by jiunsoh; Mar 19, 2020 at 8:02 pm Reason: read the msg wrongly, removed previous comment.
Mar 19, 2020, 9:33 pm
#305
Join Date: May 1998
Location: australia
Posts: 5,762
With 45 nights at an average of 150 Status Points per night so far this year I was going to need an improbable 175 nights to progress to Diamond. If they are crediting me with 7000 Status Points for being Platinum it will bring the requirement for Diamond down to a more possible 130 nights. (Just need to avoid those Ibises + Mantras and Peppers etc)
Last edited by 3544quebec; Mar 19, 2020 at 9:38 pm
Mar 19, 2020, 10:13 pm
#306
Join Date: Feb 2013
Location: London
Programs: HertzPresCircle, Virgin Atlantic Gold,Hil-Diam, Europcar Elite Vip, Emirates Gold, MarriottTitanium.
Posts: 419
and we have to wait with cancelling early April stays until then...
Mar 19, 2020, 10:40 pm
#307
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,110
I don’t find this generous at all. One has to remember that Accor have already extended the membership status until the end of 2021 for those living in China, Hong Kong, Macau and Taiwan. Why to treat other countries differently?
In rest of the world, there are already more confirmed Coronavirus cases than in China.
For others, they now offer 50% of status points and points (no nights for Diamond members) required to keep the current status. But this is way too early for such a decision. No-one knows when one can travel again.
In rest of the world, there are already more confirmed Coronavirus cases than in China.
For others, they now offer 50% of status points and points (no nights for Diamond members) required to keep the current status. But this is way too early for such a decision. No-one knows when one can travel again.
Mar 19, 2020, 11:16 pm
#308
Join Date: Feb 2013
Location: SFO, MNL, SIN, HAM
Programs: UA GS, SQ PPS, IHG Plat Amb, Marriot Gold, Hilton Gold, Club Carlson Gold, Accor Plat
Posts: 488
Glad to see the improvement, but still not as good as other hotel companies and not good enough.
for example Thailand made it impossible to visit by asking for a health certificate and insurance that are impossible to get. Yet because their is no formal ban, Thailand is not on the list.
Accor will be remembered for doing too little too late...
for example Thailand made it impossible to visit by asking for a health certificate and insurance that are impossible to get. Yet because their is no formal ban, Thailand is not on the list.
Accor will be remembered for doing too little too late...
Mar 19, 2020, 11:35 pm
#309
Join Date: Dec 2009
Location: ADL
Programs: QFF, AAdvantage, All
Posts: 1,137
The date limitation, which is relatively narrow, might be so that processing is not inundated. We'll have to wait and see.
Mar 19, 2020, 11:59 pm
#310
Join Date: May 2014
Location: Perth Western Australia
Programs: Hilton Diamond, Accor Platinum, Wyndham Diamond, Bestwestern Diamond & Hyatt Platinum
Posts: 99
Just contacted Pullman Melbourne Albert Park to cancel my accommodation in April and requested a refund.
Spoke to the Reservations Manager who advised that they are not giving a refund because ‘Melbourne is open for business’.
Awaiting a call from the GM – not impressed ALL.
Spoke to the Reservations Manager who advised that they are not giving a refund because ‘Melbourne is open for business’.
Awaiting a call from the GM – not impressed ALL.
Mar 20, 2020, 12:03 am
#311
Join Date: Jun 2007
Location: Sydney, Australia
Programs: QFF, Velocity, Asiana
Posts: 296
Mar 20, 2020, 1:18 am
#313
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
New policy still totally disconnected from reality
The new policy is certainly a big improvement from the previous one, but it is still completely disconnected from reality. This is the page you access from the email, for countries affected by travel restrictions. The list of countries is super restrictive. To Accor : almost all countries have issued restrictions and even if one has not, are you aware that no one can travel ? The USA are not even in this list. Are they aware that US have banned all Europeans ? WE NEED A GLOBAL WAIVER RIGHT NOW !!!!!
Mar 20, 2020, 1:26 am
#314
Join Date: Nov 2012
Posts: 11
I don’t find this generous at all. One has to remember that Accor have already extended the membership status until the end of 2021 for those living in China, Hong Kong, Macau and Taiwan. Why to treat other countries differently?
In rest of the world, there are already more confirmed Coronavirus cases than in China.
For others, they now offer 50% of status points and points (no nights for Diamond members) required to keep the current status. But this is way too early for such a decision. No-one knows when one can travel again.
In rest of the world, there are already more confirmed Coronavirus cases than in China.
For others, they now offer 50% of status points and points (no nights for Diamond members) required to keep the current status. But this is way too early for such a decision. No-one knows when one can travel again.
totally agree, why have to do double standard ? if extension can be given ,it should be given to all .
Mar 20, 2020, 1:58 am
#315
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,585
The new policy is certainly a big improvement from the previous one, but it is still completely disconnected from reality. This is the page you access from the email, for countries affected by travel restrictions. The list of countries is super restrictive. To Accor : almost all countries have issued restrictions and even if one has not, are you aware that no one can travel ? The USA are not even in this list. Are they aware that US have banned all Europeans ? WE NEED A GLOBAL WAIVER RIGHT NOW !!!!!
