Diamond/Platinum/Gold Welcome Amenities at Accor Hotels (2020)
Dec 9, 2020, 1:04 am
#121
Join Date: May 1998
Location: australia
Posts: 5,762
Checked into the Mercure Sydney yesterday - unfortunately on Government controlled hotel quarantine. So no Platinum amenity and no room upgrade. Rooms are allocated by NSW police officer who just laughed when I asked if I would get my usual 2 bottles of craft beer and pack of Nobbies nuts as welcome amenity!
Even worse I am $A1700 short of qualifying for Diamond this year and none of my $3000 quarantine accomodation fee will count as qualifying in ALL - and by the time I get out I won't have enough time to earn those points before EOY.
Even worse I am $A1700 short of qualifying for Diamond this year and none of my $3000 quarantine accomodation fee will count as qualifying in ALL - and by the time I get out I won't have enough time to earn those points before EOY.
Dec 29, 2020, 10:20 pm
#122
Join Date: Dec 2020
Posts: 4
I am new to hotel membership and start journey to learn on it.
For Welcome Amenities, is it hotel will prepare it automatically upon check-in by show them the member status? Or must be special request ask them?
I am gold member and 2-Jan will stay over in Sofitel, just learn how to maximize member privileges... Happy to learn from yours
For Welcome Amenities, is it hotel will prepare it automatically upon check-in by show them the member status? Or must be special request ask them?
I am gold member and 2-Jan will stay over in Sofitel, just learn how to maximize member privileges... Happy to learn from yours
Dec 29, 2020, 10:36 pm
#123
Join Date: Jan 2017
Location: JER
Programs: NZ Elite *G, QF Gold, Accor+ Diamond
Posts: 157
The hotel should prepare a welcome amenity automatically and you'll find it in your room on check-in. It will sometimes arrive later with a door knock especially if you checked in early. If there were no welcome amenity, I used to ask for it at reception. These days I usually follow the advice of another person who posted on here and, if it's there, feel welcomed and, if not, let it go.
Dec 30, 2020, 2:13 am
#124
Join Date: Dec 2020
Posts: 4
The hotel should prepare a welcome amenity automatically and you'll find it in your room on check-in. It will sometimes arrive later with a door knock especially if you checked in early. If there were no welcome amenity, I used to ask for it at reception. These days I usually follow the advice of another person who posted on here and, if it's there, feel welcomed and, if not, let it go.
Let's see whether they will prepare one...
Dec 30, 2020, 9:00 am
#125
Join Date: Jun 2020
Location: IAH
Programs: Hilton Diamond; UA Gold; Marriott Gold; Accor Gold;
Posts: 232
Gold member - Fairmont Dallas (Dec. 2020) - 2 drink certs for lobby bar (due to COVID, you just had to mention to bartender).
Same - Fairmont Austin (Late December 2020) - 2 drink certs - actual cards though
retail value - $18 (ish) per drink. Not too shabby.
Same - Fairmont Austin (Late December 2020) - 2 drink certs - actual cards though
retail value - $18 (ish) per drink. Not too shabby.
Dec 30, 2020, 10:47 am
#126
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Keep in mind that, depending where you stay, Covid can be a (poor) excuse to not provide any welcome gift
Jan 1, 2021, 11:18 am
#127
Join Date: Dec 2020
Programs: Accor & Marriott platinum
Posts: 9
Gold member - Mercure Seoul Hongdae (Aug. 2020)
complimentry mini bar (coca cola, sprite, 1 can of local beer) high-level room amenity
2 small macarons , 2 gold medal apple juices and almond snack (welcome amenity)
Gold member - Novotel Seoul Dongdaemun (Sep. 2020)
two big tropical macarons and two slices of grapefruit.
Gold member - Novotel Seoul Doksan (Nov. 2020)
2 bottles of sparkling water(1 flavored , 1 natural)
Platinum member - Novotel Seoul Yongsan (Dec. 2020)
they gave me six chocolates.
The chocolate was sold in the lobby lounge at about 8 usd.
Of course, it was given separately from the welcome drinks.
I'm sorry I can't upload the pictures.
complimentry mini bar (coca cola, sprite, 1 can of local beer) high-level room amenity
2 small macarons , 2 gold medal apple juices and almond snack (welcome amenity)
Gold member - Novotel Seoul Dongdaemun (Sep. 2020)
two big tropical macarons and two slices of grapefruit.
Gold member - Novotel Seoul Doksan (Nov. 2020)
2 bottles of sparkling water(1 flavored , 1 natural)
Platinum member - Novotel Seoul Yongsan (Dec. 2020)
they gave me six chocolates.
The chocolate was sold in the lobby lounge at about 8 usd.
Of course, it was given separately from the welcome drinks.
I'm sorry I can't upload the pictures.
Last edited by loccor; Jan 1, 2021 at 11:31 am
Jan 1, 2021, 12:53 pm
#128
Join Date: Aug 2011
Location: Prague, Czech Republic, EU
Programs: Skywards blue, OK Plus, Delta Skymiles, Avios, Etihad Guest
Posts: 26
Accor Gold: Phoenix Hotel Yogyakarta - Mgallery (January 2020) welcome gift of fruits and biscuits, upgrade mentioned but I did not want to switch from twin to double + voucher for one drink per adult incl. great Cocktails in the bar
MGallery The Phoenix Hotel Yogyakarta
MGallery The Phoenix Hotel Yogyakarta
Accor Gold: Mercure Jakarta Sabang (January 2020) welcome gift of cookies + one soft drink per adult (no alcohol option)
Mercure Jakarta Sabang
Accor Gold: Sofitel Warsaw Victoria (February 2020) - no welcome gift, no upgrade, but I obtained voucher for one drink incl. cocktails in the Lobby
Accor Gold: Nungwi Dreams by Mantis Zanzibar (December 2020) - no welcome gift, no upgrade, no drink voucher, when I asked at the reception during check-in they had no printed vouchers and told me to ask in the restaurant; in the restaurant the waiting staff said "no free drinks, everything full price". The Accor All benefits are non existent in this hotel (despite the fact that on Accor website they claim you can take advantage of all ALL Gold advantages). Above that I was contacted by the reception one week before arrival to provide my credit card details, because apparently booking via Accor website is not good enough for them... I would like to complain to Accor, but the hotel is not listed in the contact form drop-down list (and it is a required field to select a specific hotel).
MGallery The Phoenix Hotel Yogyakarta
MGallery The Phoenix Hotel Yogyakarta
Accor Gold: Mercure Jakarta Sabang (January 2020) welcome gift of cookies + one soft drink per adult (no alcohol option)
Mercure Jakarta Sabang
Accor Gold: Sofitel Warsaw Victoria (February 2020) - no welcome gift, no upgrade, but I obtained voucher for one drink incl. cocktails in the Lobby
Accor Gold: Nungwi Dreams by Mantis Zanzibar (December 2020) - no welcome gift, no upgrade, no drink voucher, when I asked at the reception during check-in they had no printed vouchers and told me to ask in the restaurant; in the restaurant the waiting staff said "no free drinks, everything full price". The Accor All benefits are non existent in this hotel (despite the fact that on Accor website they claim you can take advantage of all ALL Gold advantages). Above that I was contacted by the reception one week before arrival to provide my credit card details, because apparently booking via Accor website is not good enough for them... I would like to complain to Accor, but the hotel is not listed in the contact form drop-down list (and it is a required field to select a specific hotel).
Jan 1, 2021, 2:03 pm
#129
Join Date: May 2016
Posts: 112
Raffles Seychelles (apologies no photos),
2 rooms, one with a gold member and one with a platinum member. All items were duplicated across both rooms.
A bunch of local bananas and a banana cake in the room to start with. Drinks vouchers for everyone in the room (some confusion over whether we had to use it on the day of arrival or during the stay).
Over the next few days we had some candied fruit, some coconut sweets and a bottle of wine per room.
2 rooms, one with a gold member and one with a platinum member. All items were duplicated across both rooms.
A bunch of local bananas and a banana cake in the room to start with. Drinks vouchers for everyone in the room (some confusion over whether we had to use it on the day of arrival or during the stay).
Over the next few days we had some candied fruit, some coconut sweets and a bottle of wine per room.
Jan 2, 2021, 12:52 am
#130
Join Date: Oct 2013
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum
Posts: 1,077
Accor Gold: Phoenix Hotel Yogyakarta - Mgallery (January 2020) welcome gift of fruits and biscuits, upgrade mentioned but I did not want to switch from twin to double + voucher for one drink per adult incl. great Cocktails in the bar
MGallery The Phoenix Hotel Yogyakarta
MGallery The Phoenix Hotel Yogyakarta
Accor Gold: Mercure Jakarta Sabang (January 2020) welcome gift of cookies + one soft drink per adult (no alcohol option)
Mercure Jakarta Sabang
Accor Gold: Sofitel Warsaw Victoria (February 2020) - no welcome gift, no upgrade, but I obtained voucher for one drink incl. cocktails in the Lobby
Accor Gold: Nungwi Dreams by Mantis Zanzibar (December 2020) - no welcome gift, no upgrade, no drink voucher, when I asked at the reception during check-in they had no printed vouchers and told me to ask in the restaurant; in the restaurant the waiting staff said "no free drinks, everything full price". The Accor All benefits are non existent in this hotel (despite the fact that on Accor website they claim you can take advantage of all ALL Gold advantages). Above that I was contacted by the reception one week before arrival to provide my credit card details, because apparently booking via Accor website is not good enough for them... I would like to complain to Accor, but the hotel is not listed in the contact form drop-down list (and it is a required field to select a specific hotel).
MGallery The Phoenix Hotel Yogyakarta
MGallery The Phoenix Hotel Yogyakarta
Accor Gold: Mercure Jakarta Sabang (January 2020) welcome gift of cookies + one soft drink per adult (no alcohol option)
Mercure Jakarta Sabang
Accor Gold: Sofitel Warsaw Victoria (February 2020) - no welcome gift, no upgrade, but I obtained voucher for one drink incl. cocktails in the Lobby
Accor Gold: Nungwi Dreams by Mantis Zanzibar (December 2020) - no welcome gift, no upgrade, no drink voucher, when I asked at the reception during check-in they had no printed vouchers and told me to ask in the restaurant; in the restaurant the waiting staff said "no free drinks, everything full price". The Accor All benefits are non existent in this hotel (despite the fact that on Accor website they claim you can take advantage of all ALL Gold advantages). Above that I was contacted by the reception one week before arrival to provide my credit card details, because apparently booking via Accor website is not good enough for them... I would like to complain to Accor, but the hotel is not listed in the contact form drop-down list (and it is a required field to select a specific hotel).
Jan 2, 2021, 9:54 pm
#131
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Originally Posted by jonapet89;32929521[b
Accor Gold: Nungwi Dreams by Mantis Zanzibar (December 2020) - no welcome gift, no upgrade, no drink voucher, when I asked at the reception during check-in they had no printed vouchers and told me to ask in the restaurant; in the restaurant the waiting staff said "no free drinks, everything full price". The Accor All benefits are non existent in this hotel (despite the fact that on Accor website they claim you can take advantage of all ALL Gold advantages). Above that I was contacted by the reception one week before arrival to provide my credit card details, because apparently booking via Accor website is not good enough for them... I would like to complain to Accor, but the hotel is not listed in the contact form drop-down list (and it is a required field to select a specific hotel).
). I got the Accor drink voucher spontaneously (the bar tender had obviously never seen one before) but it was quickly solved after she asked. And a few minutes after having arrived in the room, the following welcome gift (fruit platter) was bring + some cheese and tomato sandwiches (not shown on picture). No upgrade, as hotel was totally booked for my dates for months (I think I booked early October and got the last room).
Jan 3, 2021, 2:35 am
#132
Join Date: Aug 2011
Location: Prague, Czech Republic, EU
Programs: Skywards blue, OK Plus, Delta Skymiles, Avios, Etihad Guest
Posts: 26
Lucky you, Goldorak! You must have met the one and only receptionist that knew about ALL benefits... I also still have not received any points / status nights for my stay (I checked out on DEC 15).