New ALL website and app issues. Post here!
Dec 19, 2019, 7:01 pm
#76
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,783
I only experienced this on iOS - managed to book on desktop and it works on an Android device
I was searching for Dubai 25-27 Dec. I have the same problem with Abu Dhabi.
Dec 20, 2019, 4:36 am
#77
Original Poster
Join Date: Dec 2016
Location: Southeast Asia
Posts: 264
Just want to update you with some good news. Both my recent IT issues were fixed today.
Just now I noticed that I can see all my Upcoming Stays, including the one previously missing Upcoming Stay.
Earlier today my missing Bonus Points from a recent back to back Stay were credited to my Account.
Thank you very much to all involved including you and AccorPlus Malaysia and the excellent FOM in my current hotel.
And thank you to you for being so engaged and helpful here.
Have a great end of year vacation !
Dec 20, 2019, 6:53 am
#78
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Dear Amy,
Just want to update you with some good news. Both my recent IT issues were fixed today.
Just now I noticed that I can see all my Upcoming Stays, including the one previously missing Upcoming Stay.
Earlier today my missing Bonus Points from a recent back to back Stay were credited to my Account.
Thank you very much to all involved including you and AccorPlus Malaysia and the excellent FOM in my current hotel.
And thank you to you for being so engaged and helpful here.
Have a great end of year vacation !
Just want to update you with some good news. Both my recent IT issues were fixed today.
Just now I noticed that I can see all my Upcoming Stays, including the one previously missing Upcoming Stay.
Earlier today my missing Bonus Points from a recent back to back Stay were credited to my Account.
Thank you very much to all involved including you and AccorPlus Malaysia and the excellent FOM in my current hotel.
And thank you to you for being so engaged and helpful here.
Have a great end of year vacation !
Thank you so much ! You made my day, I will leave for Christmas in a happy mood
I will also share with Accor Plus membership team as they will be pleased to read your nice thoughts towards us all.
Glad to know also that your very long stay has started well.
I wish you and your loved ones a nice Christmas and a festive end of year.
With my best wishes,
Amy
Dec 20, 2019, 7:21 am
#79
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Sorry to read that you experienced this issue on our website.
Could you send us your Member ID by private message and explain when this message is displayed ? It it while making a booking, when you try to access yyour account, when you try to use your Rewards points?
We will need these information to investigate.
Thank you again for taking the time to share,
With my best regards and wishes,
Amy
Last edited by AccorHotels Concierge; Dec 20, 2019 at 8:24 am
Dec 20, 2019, 7:28 am
#80
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Sorry to read that you experienced this issue on our website.Do you still have this issue ?
If you do, could you please send us your Member ID by private message and explain when this message is displayed ? It it while making a booking, when you try to access yyour account, when you try to use your Rewards points?
We will need these information to investigate.
Thank you again for taking the time to share,
With my best regards and wishes,
Amy
Last edited by AccorHotels Concierge; Dec 20, 2019 at 8:36 am
Dec 20, 2019, 8:16 am
#81
Join Date: Jan 2016
Posts: 905
A very subtle typo in Professional’s name there, Amy. Well done!
Dear Professional Burn,
Sorry to read that you experienced this issue on our website.
Could you send us your Member ID by private message and explain when this message is displayed ? It it while making a booking, when you try to access yyour account, when you try to use your Rewards points?
We will need these information to investigate.
Thank you again for taking the time to share,
With my best regards and wishes,
Amy
Sorry to read that you experienced this issue on our website.
Could you send us your Member ID by private message and explain when this message is displayed ? It it while making a booking, when you try to access yyour account, when you try to use your Rewards points?
We will need these information to investigate.
Thank you again for taking the time to share,
With my best regards and wishes,
Amy
Dec 20, 2019, 8:33 am
#82
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
I am so sorry 
Thanks for advising me.
Just made things right on my answer.
@profesionnal bum, please accept my most sincere apologies.
With my best regards
Amy
Thanks for advising me.Just made things right on my answer.
@profesionnal bum, please accept my most sincere apologies.
With my best regards
Amy
Dec 21, 2019, 10:45 am
#84
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,783
This problem no longer happened. The app logged me out and once I logged back in I was able to get to the payment page for Dubai hotels.
Dec 22, 2019, 5:42 am
#85
Join Date: Feb 2004
Location: Perth, WA, Australia
Programs: QF Gold, VA Plat, IHG Plat Amb, LCAH Gold, Hilton Diamond
Posts: 3,845
I'll PM you, but it occurs on the home page for me, when I am searching for a hotel to book.
It comes and goes. But once it starts, there doesn't seem to be a way around it.
It comes and goes. But once it starts, there doesn't seem to be a way around it.
Dear Perthite,
Sorry to read that you experienced this issue on our website.Do you still have this issue ?
If you do, could you please send us your Member ID by private message and explain when this message is displayed ? It it while making a booking, when you try to access yyour account, when you try to use your Rewards points?
We will need these information to investigate.
Thank you again for taking the time to share,
With my best regards and wishes,
Amy
Sorry to read that you experienced this issue on our website.Do you still have this issue ?
If you do, could you please send us your Member ID by private message and explain when this message is displayed ? It it while making a booking, when you try to access yyour account, when you try to use your Rewards points?
We will need these information to investigate.
Thank you again for taking the time to share,
With my best regards and wishes,
Amy
Dec 23, 2019, 10:56 am
#87
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,818
1 error (s)This is what I get when I try to make a reservation on your website (using a PC ). Been going on for days. This is the same issue Poster 80 had. The system knows who I am and I can see my future bookings.
On IOS I get the same issue as post 86
You need to fix this. I will have to make alternate arrangements at another hotel chain if you cannot fix this issue.
Please do not ask me to email you my private information. If you cannot fix it without it I will stay at other hotel chains.
On IOS I get the same issue as post 86
You need to fix this. I will have to make alternate arrangements at another hotel chain if you cannot fix this issue.
Please do not ask me to email you my private information. If you cannot fix it without it I will stay at other hotel chains.
Dec 23, 2019, 9:19 pm
#89
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,818
Ridiculous isn't it? A major hotel chain cannot figure out how to allow customers to make reservations on the internet.
I have booked with an alternate hotel (Hotel Okura in Macau). Who knows I may enjoy that hotel much more than the Sofitel I previously stayed in in the same city.
I have booked with an alternate hotel (Hotel Okura in Macau). Who knows I may enjoy that hotel much more than the Sofitel I previously stayed in in the same city.
Dec 26, 2019, 2:14 am
#90
Join Date: Oct 2010
Location: Belgium
Programs: ALL Black Limitless | Hilton Diamond | Hyatt Globalist | Marriott Ambassador | Avis President's Club
Posts: 212
Can't seem to book 2 rooms without adding a third room first. I've selected the family arrangement option when booking (2 rooms), and it adds both rooms as desired to the 'shopping basket' but then I need to select a room again to continue to the next step. I then end up with 3 rooms (which I obviously do not want to book):
