Guy Betsy

What a disaster this app upgrade is. Every hotel says it’s not available but yet I can book through the website. I tried extending a stay and the hotel where I was already at says that it will cost more than what I was already paying, but the website said one thing and the app said another. So whilst hanging on to the front desk, I managed to book what was stated as an Accor LL rate. I’m only staying at Accor North Point Hong Kong cos it’s cheaper than the usual chains and it’s exactly where I want to be during these troubled times in Hong Kong. I couldn’t justify paying 3x the rate at the Hyatt Centric across the road.

Is Accor doing status matches or Fast Tracks still?

BobFF68

Not sure anyone already mention above that now you cannot see the hotel description/feature resume (the app go straight to room selection) or room description as well (you go straight to fare detail). It means you need to check all details on website at first unless you already know in advance what to book.

Goldorak

About SNU, the link “utilisez les surclassements” in iPhone and iPad apps is not working

Kobetraveller

[QUOTE=Kobetraveller;31806541]

I made a prepaid booking on 15 November. Immediately got the Confirmation email and payment charged to card.

But booking does not show up in App or website AND only shows in hotel's check in system, NOT in its Membership System. Same situation for another of this hotel's guests. Will no doubt affect crediting of nights/points.

Further prepaid booking made for other hotel on 28 November appears normally.

Seems to be a window when bookings not handled properly by the system.

App no longer has add booking feature.

**********

Dear Amy or anyone:

I posted this Missing Upcoming Stay issue about a week ago and it is still missing as explained above.

Is this a known issue within the Accor IT Department ?

Any estimation of time needed to fix this issue ?

Thank you for any update you can provide.

R.O.

Issue with Swissotel.

1.) Make a flex booking of a Swissotel property through accorhotels.com.
2.) Make a new booking at that same Swissotel (same dates) through accorhotels.com.
3.) Cancel the original flex booking through accorhotels.com.

Results: You receive a confirmation web page with the cancellation no. The Accor app shows the cancellation no. You do not receive a cancellation email. The hotel is not informed of your cancellation. The hotel thinks you got two rooms booked as opposed to one.

Ran into this issue multiple times in 2019, last time was at a Swissotel in Singapore in late November.

Has this issue been fixed with the introduction of ALL or not?

EcotoneHR

I had the same issue with Novotel Vilnius earlier this year, so it's not just Swissotel.

R.O.

Accor IT at its best.

This is a bug that is directly affecting properties' bottom line.

yorkboy24

1. Can’t log in to App properly - no account info, just my upcoming stays.

2. Status changed from Platinum to Classic.

3. Points reset to zero (I only had around 250 points but this shouldn’t happen).

I contacted Customer Service but they probably won’t get back to me for weeks so I’ll be Classic for an upcoming stay.

This issue reminds me why I jumped ship from Accor (only 3 stays this years) with Marriott on around 57 nights and 26 upcoming stays next year. Awful Accor service - incompetency a la grande scale.

AccorHotels Concierge

Dear yorkboy24,

Thank you for reporting these issues.
Could you send us your PMID by private message so that we can check what happened?
Many thanks,
Best regards,

Amy

AccorHotels Concierge

Dear R.O.,

Could you please share your PMID with us by private message aiming at helping us find out what has happened?
Many thanks,
Best regards,

Amy

Kobetraveller

Dear Amy,

I am not sure if you noticed my posting earlier today about my Missing Upcoming Stay.

Just want to let you know that I have sent you the Confirmation Number by Direct Message.

Do you know when this issue can be fixed ?

Thank you very much.

AccorHotels Concierge

Dear Kobetraveller,

Thank you for your understanding and for sharing your membership message by private message.
I will let you know when tech teams will revert to me.

With my best regards
Amy

BSBtraveller

Private sales page AUS click on offer and set dates returning a ‘technical error’ making it unbookable

perthite

1. From the Aus home page, clicking to enter the check-in date takes 30 seconds for calendar to appear
2. Going to My Bookings changes the language to Frence
3. Random error about an invalid card when doing a search

hotel_user

Not sure if this is just normal IT fault, but ...

Received e mail from Sofitel, inviting me to purchase a bed.

Clicked on link - language changed to French ..... so did not buy a bed .... ( still looking for a comfortable Sofitel bed - avoid Chain Bridge and Kribi )

Problem is that my points now expire in August 2020, at the same date as my Accor Plus ....

This morning they were due to expire in November 2020 ( date of my last stay )