Platinum Availability Guarantee - Not Working???
Nov 19, 2019, 6:10 am
#1
Ambassador: Emirates Airlines
Original Poster
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,611
Platinum Availability Guarantee - Not Working???
I'm trying to book a room in Basel from 1/12-4/12. Normally, any fully booked hotels would show as available with something like "Platinum Guarantee" in the room type.
However, the Pullman, Novotel and Swissotel are all showing as unavailable.
I've switched browsers, cleared cookies etc...
Could anybody else confirm this issue?
Thanks
However, the Pullman, Novotel and Swissotel are all showing as unavailable.
I've switched browsers, cleared cookies etc...
Could anybody else confirm this issue?
Thanks
Nov 19, 2019, 6:54 am
#2
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 966
Have you checked black out dates
https://secure.accorhotels.com/gb/leclub/bod.html
https://secure.accorhotels.com/gb/leclub/bod.html
Nov 19, 2019, 7:45 am
#3
Ambassador: Emirates Airlines
Original Poster
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,611
Have you checked black out dates
https://secure.accorhotels.com/gb/leclub/bod.html
https://secure.accorhotels.com/gb/leclub/bod.html
Nov 19, 2019, 11:28 am
#4
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
Nov 19, 2019, 1:29 pm
#5
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Have you checked black out dates
https://secure.accorhotels.com/gb/leclub/bod.html
https://secure.accorhotels.com/gb/leclub/bod.html
especially the hotels near to exhibition districts, often don’t guarantee some dates more than the ones at this link.
Nov 19, 2019, 2:32 pm
#6
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,921
You should contact the hotel.
You may also look at those 2 threads on the same subject :
https://www.flyertalk.com/forum/acco...-d-2-joke.html
https://www.flyertalk.com/forum/acco...ntee-scam.html
You may also look at those 2 threads on the same subject :
https://www.flyertalk.com/forum/acco...-d-2-joke.html
https://www.flyertalk.com/forum/acco...ntee-scam.html
Nov 20, 2019, 1:37 am
#7
Ambassador: Emirates Airlines
Original Poster
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,611
Thanks for the above poniters.
Could a Platinum do me a favour? Check the following cities for availability, and see if there are any hotels showing as unavailable :-
Basel 2019/12/01 - 2019/12/04
London 2019/12/03 - 2019/12/04
Both these searches show a number of hotels as unavailable. I've never had this issue before.
Ironically, I'm trying to get some extra nights in so I can retain Platinum. I use the room guarantee a lot as there are a couple of cities I work regularly that only have a small number of hotels, and get booked out months in advance! I wonder if Accor can switch off this benefit at account level?
Thanks
Could a Platinum do me a favour? Check the following cities for availability, and see if there are any hotels showing as unavailable :-
Basel 2019/12/01 - 2019/12/04
London 2019/12/03 - 2019/12/04
Both these searches show a number of hotels as unavailable. I've never had this issue before.
Ironically, I'm trying to get some extra nights in so I can retain Platinum. I use the room guarantee a lot as there are a couple of cities I work regularly that only have a small number of hotels, and get booked out months in advance! I wonder if Accor can switch off this benefit at account level?
Thanks
Nov 20, 2019, 1:56 am
#8
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
Thanks for the above poniters.
Could a Platinum do me a favour? Check the following cities for availability, and see if there are any hotels showing as unavailable :-
Basel 2019/12/01 - 2019/12/04
London 2019/12/03 - 2019/12/04
Both these searches show a number of hotels as unavailable. I've never had this issue before.
Ironically, I'm trying to get some extra nights in so I can retain Platinum. I use the room guarantee a lot as there are a couple of cities I work regularly that only have a small number of hotels, and get booked out months in advance! I wonder if Accor can switch off this benefit at account level?
Thanks
Could a Platinum do me a favour? Check the following cities for availability, and see if there are any hotels showing as unavailable :-
Basel 2019/12/01 - 2019/12/04
London 2019/12/03 - 2019/12/04
Both these searches show a number of hotels as unavailable. I've never had this issue before.
Ironically, I'm trying to get some extra nights in so I can retain Platinum. I use the room guarantee a lot as there are a couple of cities I work regularly that only have a small number of hotels, and get booked out months in advance! I wonder if Accor can switch off this benefit at account level?
Thanks
Hi, I have done a very quick search for London, and the only hotel unavailable to me ( on the list they gave ) was the Ibis that is not open, as it is being built.
The Basel search gave the Aparthotel Adagio Basel City as unavailable.
Both results gave a lot of hotels that I could book if I chose.
Not sure what is going on with you. Sorry, no picys as on mobile, and my IT skills not that good
Nov 20, 2019, 2:28 am
#11
Ambassador: Emirates Airlines
Original Poster
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,611
Hi, I have done a very quick search for London, and the only hotel unavailable to me ( on the list they gave ) was the Ibis that is not open, as it is being built.
The Basel search gave the Aparthotel Adagio Basel City as unavailable.
Both results gave a lot of hotels that I could book if I chose.
Not sure what is going on with you. Sorry, no picys as on mobile, and my IT skills not that good
The Basel search gave the Aparthotel Adagio Basel City as unavailable.
Both results gave a lot of hotels that I could book if I chose.
Not sure what is going on with you. Sorry, no picys as on mobile, and my IT skills not that good
hotel_user - your results are what I'm expecting
Out of interest, have you guys qualified for Platinum next year as yet? I'm wondering if it's got something to do with the new Accor programme? Probably more likely to be an IT issue though
Nov 20, 2019, 2:40 am
#12
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
Thanks both... nkob - your second search matches what I'm seeing. So, at least it's not just me!
hotel_user - your results are what I'm expecting
Out of interest, have you guys qualified for Platinum next year as yet? I'm wondering if it's got something to do with the new Accor programme? Probably more likely to be an IT issue though
hotel_user - your results are what I'm expecting
Out of interest, have you guys qualified for Platinum next year as yet? I'm wondering if it's got something to do with the new Accor programme? Probably more likely to be an IT issue though
Hi
I am Plat till Aug 2020 ( Accor Plus ) but and in addition have well over the 60 nights in this calendar year as well. Passed 60 back in August ....
Mybee a quick call to hotel that you want to book ( or look on Booking or Hotels.com to see availability as well ? ) just to try to book
If its an Accor Game .... then they lose ....lol
Nov 20, 2019, 2:41 am
#13
Join Date: May 2018
Posts: 339
hello DYKMIA
yes i am plat this year and 16819 statuspoints so plat next year too i presume
For next year i stay accor for fairmont marakkech and Hilton brand hotels for outside marokko.
So far the costumercare experience from hilton is a lot better
Chat with hotels and Hilton central is possible and solves things quick .
contact with fairmont maraks and pulman eindhoven is good but accor central is different
greetings cornelis
yes i am plat this year and 16819 statuspoints so plat next year too i presume
For next year i stay accor for fairmont marakkech and Hilton brand hotels for outside marokko.
So far the costumercare experience from hilton is a lot better
Chat with hotels and Hilton central is possible and solves things quick .
contact with fairmont maraks and pulman eindhoven is good but accor central is different
greetings cornelis
Nov 20, 2019, 2:52 am
#14
Ambassador: Emirates Airlines
Original Poster
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,611
Thanks