Personal data hold by Accor
Jan 9, 2020, 6:08 pm
#16
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,927
I am from outside the EU but expect to be able to have access to this data under GPDR since Accor is a European company holding my personal data. Legislation is new and will surely be refined by court challenges but this is how I interpret it for now
Recital 14 EU General Data Protection Regulation (EU-GDPR). Privacy/Privazy according to plan.
Accor apparently interprets this as erasing all my personal data! 
Record fast efficiency, only 7 days between my email and oblivion, if only they were this efficient in all areas.
Recital 14 EU General Data Protection Regulation (EU-GDPR). Privacy/Privazy according to plan.
14) The protection afforded by this Regulation should apply to natural persons, whatever their nationality or place of residence, in relation to the processing of their personal data.
Record fast efficiency, only 7 days between my email and oblivion, if only they were this efficient in all areas.
Jan 12, 2020, 4:56 pm
#17
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,927
Just an update, Amy has been in touch with me and steps are underway to fix this. Very thankful we have such a resource in the forum to help in such matters.
Jan 13, 2020, 8:25 am
#18
Join Date: May 2018
Posts: 339
i got today my personal info from accor
i am a MRS wrong
my adres is wrong
tel number incomplete
i made some payments in dollars /swiss francs /in emirates currency / and australian dollar
i am absolutly sure that i havent been in these countrys
highly earner hyper/visited lub
what means that ??
greetings
cornelis
i am a MRS wrong
my adres is wrong
tel number incomplete
i made some payments in dollars /swiss francs /in emirates currency / and australian dollar
i am absolutly sure that i havent been in these countrys
highly earner hyper/visited lub
what means that ??
greetings
cornelis
Jan 13, 2020, 10:44 am
#19
Original Poster
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,698
You have a right to correct the wrong information, so you should do it.
Highly earner hyper/visited lub seems a marketing/commercial value classification.
Highly earner hyper/visited lub seems a marketing/commercial value classification.
Jan 14, 2020, 12:38 am
#20
Join Date: May 2018
Posts: 339
thanks frans
i am a bit afraid that a demand for chancing information give side effects !
example
home country marocco
everything in arabic /french
chance language ACCOR IT become very confused.
same with telephone number
chance gender
they allready have pasport info proving gender
66 pages of hotel payment historie .
i can inform them about the mistakes propably they make other mistakes or just ignore
yes you are right Frans but i am not sure if i live long enough to see the results of a never ending exchance of emails
greetings
cornelis
i am a bit afraid that a demand for chancing information give side effects !
example
home country marocco
everything in arabic /french
chance language ACCOR IT become very confused.
same with telephone number
chance gender
they allready have pasport info proving gender
66 pages of hotel payment historie .
i can inform them about the mistakes propably they make other mistakes or just ignore
yes you are right Frans but i am not sure if i live long enough to see the results of a never ending exchance of emails
greetings
cornelis
Jan 17, 2020, 4:13 pm
#21
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,927
Final update, account has been restored as before, just signed in and everything looks OK. Was pleasantly surprised by the compensation offered by Accor (it was proactive, I did not ask for anything) and am extremely satisfied as to how it was handled and also how expedient they were in restoring the account. Many thanks to Amy who got everything done efficiently, a credit to Accor.
May 29, 2020, 12:21 pm
#22
Join Date: Jan 2008
Location: YYZ
Programs: All Accor Plat, 1865 Voyager, AE E35K, HH Gold,Hyatt, Hrtz Gold, Marriott Gold, NEXUS
Posts: 1,670
I have seen this above a couple of times under "segmentation": "Highly earner hyper - visited lub". Mine says "Highly earner hyper - 100% Business". Any idea what the distinction is? The vast majority of my stays at Fairmont and Accor properties have been for leisure travel. There are only 19 stays shown on my report dating back to 2018, which I would guess is probably when Fairmont was acquired by Accor and none of those were business stays.