Last edit by: starflyergold
Short version of what Accor has told us about the new ALL "suite night upgrades" (SNUs):
"On reaching Platinum status, receive 2 Suite Night Upgrades. Booked in advance, guaranteed.
Earn a third Suite Night Upgrade at 18,000 Status points, and then an additional one every 4,000 Status points. Up to 12 a year."
(Copied December 6 2019. Edited very gently for length -- e.g. removing references to paragraphs containing Accor's definition of "Platinum" -- and format.)
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Definition
A Suite Night Upgrade is a benefit reserved exclusively for Members who have Platinum status and above. It enables them, at certain participating hotels belonging to the Accor Group, to spend the night in a "suite" for the price of a "room" selected by the Member when making a pre-confirmed booking.
Hotels Offering Suite Night Upgrades
Members can only use their Suite Night Upgrade in Accor Group hotels offering this benefit. The list of participating brands and non-participating hotels is available on the Benefits and Statuses page by following the loyalty programme link. Please note that this list is more restrictive than the list of brands participating in the Programme.
A Suite Night Upgrade is a benefit reserved exclusively for Members who have Platinum status and above. It enables them, at certain participating hotels belonging to the Accor Group, to spend the night in a "suite" for the price of a "room" selected by the Member when making a pre-confirmed booking.
Hotels Offering Suite Night Upgrades
Members can only use their Suite Night Upgrade in Accor Group hotels offering this benefit. The list of participating brands and non-participating hotels is available on the Benefits and Statuses page by following the loyalty programme link. Please note that this list is more restrictive than the list of brands participating in the Programme.
In order to offer this benefit, a hotel must have both rooms and “suites”, or simply suites. Hotels solely offering other types of accommodation (lodges, villas, etc.) do not accept Suite Night Upgrades.
Obtaining a Suite Night Upgrade
On reaching or obtaining Platinum status [...] Members receive two (2) Suite Night Upgrades are credited to their account. When a Platinum Member has earned 18,000 Status Points, a third Suite Night Upgrade is then credited to the account. The Member receives an additional Suite Night Upgrade each time an additional 4,000 Status Points have been earned, for example, a fourth Suite Night Upgrade on reaching 22,000 Status Points, a fifth on reaching 26,000 Status Points and so on, up to a maximum of twelve (12) Suite Night Upgrades per calendar year.
A Suite Night Upgrade is valid for one (1) night only. The Member may use several Suite Night Upgrades when staying for several consecutive nights, if he or she has enough Suite Night Upgrades having already been credited in the account. Each Suite Night Upgrade is valid until 31st December of the year following its date of issue (calendar year N+1). No validity extension will be granted either before or after a Suite Night Upgrade’s expiry date.
Suite Night Upgrades are credited exclusively to the Member’s account, and can be viewed online via the Website and the Accor All app. No printed Suite Night Upgrades will be issued, nor can Suite Night Upgrades be sent out via email. However, Members will receive an email notification whenever a Suite Night Upgrade they have earned has been credited to their account.
Using Suite Night Upgrades
Members who wish to use one or several Suite Night Upgrade(s) during their stay must pre-book prior to the stay. Bookings must be made by calling an Accor Booking Office or by calling one of a participating hotel offering Suite Night Upgrades directly, except for Fairmont, Raffles and Swissôtel hotels. For these three brands, bookings must be made via the Accor Booking Office. The Suite Night Upgrade must be valid on the dates of stay booked.
Suite Night Upgrades are for personal use only and are non-exchangeable, non-refundable and non-transferable. They can only be used by the Member whose name is printed on the membership card. The Member must be present during the stay and must themselves be staying in the suite that has been booked. The Member may book several rooms and/or suites when making the booking, but only one Suite Night Upgrade will be authorised per night and for the suite in which the Member is staying.
If Members wish to stay for several nights but only have one (1) Suite Night Upgrade, they may nonetheless stay in the suite for the duration of the booked stay. In that case, they will use their Suite Night Upgrade for one night but will have to pay the full undiscounted price for the suite for the other nights of the stay. If the Members do not wish to book the Suite at the advertised rate, they will need to make another booking for the other nights of the stay, choosing a different type of room, which would mean changing rooms during the stay.
For bookings covering several consecutive days at a constant rate, the Suite Night Upgrade will apply to the first night of the stay by default. For bookings covering several consecutive days at a variable rate (i.e., the rate is different each night), the Suite Night Upgrade will apply to the most expensive eligible night by default. Subject to availability at the time of booking, the customer care advisor may offer the Member different types of suites, corresponding to suites paired with different types of rooms, along with their associated rates.
The use of Suite Night Upgrades is subject to the same blackout dates as the Programme’s room availability guarantee. The official calendar of dates on which the availability guarantee does not apply is regularly updated and displayed for Members on the all.accor.com website. It is up to Members to take note of these dates before booking a stay for which they require an availability guarantee (See the dates here).
Non-participating hotels
See list: https://all.accor.com/loyalty-program/legal/terms-and-conditions/pdf-snu.en.pdf
Eligible rooms
Eligible rooms vary by hotel. Certain suites are always excluded, such as Presidential suites and VIP suites.
Each type of room eligible for this benefit is paired with a specific type of suite at each hotel offering the benefit. The use of Suite Night Upgrades is subject to the suite’s availability at the time of booking.
Eligible Booking Channels
In order to be considered eligible, stays must be booked at eligible rates by calling the Accor Booking Office or participating hotels. Stays booked via other channels will not be eligible for this offer, including those booked via:
- travel agencies using a GDS (Global Distribution System)
- stays booked via a reseller, tour operator or third-party online travel agent (such as Expedia.com, booking.com, etc.)
Eligible Rates
Eligible rates include all standard rates (including the ALL - Accor Live Limitless and AccorPlus Member rate) and all promotional rates except the following:
- Excluded rates mentioned in Article 7.2 “Rates Eligible to Earn Points” of the General Conditions of Membership;
- Family offers;
- Package rates;
- Day Use Rates;
- Corporate Rates;
- Ibis Business and Accor Business Plus membership card rates
Terms of Cancellation and Changes
The usual terms and conditions of sale apply to bookings made with a Suite Night Upgrade. These conditions determine the ability or not to change or cancel a booking free of charge. If a pre-booked stay is cancelled prior to the stay and according to the terms laid down in the terms and conditions of sale accepted when making the booking, the conditions of sale govern the decision as to whether the cost of the booking should be reimbursed.
However, if a Member makes a booking using one or several Suite Night Upgrades but cancels the booking prior to the stay, the Suite Night Upgrades will be recredited to the account within a maximum of seven (7) days. No changes can be made to the night to which the Suite Night Upgrade applies. The only change that can be made by telephone once a Suite Night Upgrade has been booked is adding additional options (such as breakfast), paid for with cash.
The Suite Night Upgrade will not be refunded to Members in the event of a no-show on the booked day or early check-out.
Non-Combinable Benefits
Suite Night Upgrades cannot be combined with:
- The use of Rewards Points when booking,
- The use of a Stay Plus night, a benefit awarded to members of the Accor Plus membership programme,
- Upgrades subject to availability awarded to Gold status and higher.
Member Responsibilities
Accor reserves the right to immediately void any Suite Night Upgrade that has been sold or transferred to a user other than the Member for whom it was originally intended or that is deemed to have been fraudulently acquired.
[...]
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Additional information
Please improve this wiki by adding anything else we know about SNUs!
"Suite Night Upgrades" from 2020
#77
Join Date: Dec 2019
Location: Madrid
Programs: Accor All Diamond, Marriott Bonvoy Plat, iberia Plus Plat
Posts: 38
From the information that I can see on the website the SNU certificates can not be used in any hotel in France 🤣🤣🤣 It looks like a bad joke for a French hotels chain?!
#78
#79
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Exclusions:
GERMANY: Fairmont Vier Jahreszeiten - OK, fine. For whatever reason.
Pullman Aachen Quellenhof - This property I don't get. It is an absolute dump of a property. Poorly maintained with poor staff training. Why isn't Accor Management kicking this property out?
GERMANY: Fairmont Vier Jahreszeiten - OK, fine. For whatever reason.
Pullman Aachen Quellenhof - This property I don't get. It is an absolute dump of a property. Poorly maintained with poor staff training. Why isn't Accor Management kicking this property out?
#80
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,580
At first I thought it was a joke but the list of non-participating hotels (and countries!!!!) is an admission of abject failure by Accor. One just cannot make this up.
#81
Join Date: May 2003
Posts: 6,359
According to the exclusion list linked to above that was just released today, we SHOULD be able to redeem SNUs at Raffles and even Fairmont Barbados/Savoy/PlazaNYC (which are hotels where we previously could not redeem Fairmont Confirmed Suite Upgrade certs), is my interpretation correct?
Additionally, if Accor treats Ovation certs like Fairmont used to (as a regular paid stay), then we should be able to apply SNUs to Ovation cert stays, correct?
Additionally, if Accor treats Ovation certs like Fairmont used to (as a regular paid stay), then we should be able to apply SNUs to Ovation cert stays, correct?
#82
France, Greece, Italy, Monaco, Portugal, and Spain not participating. Really?
I see no point of introducing a new benefit and then make sure it's as difficult as possible to use.
Either hotels participate in ALL or they don't participate at ALL. It should be as simple as that.
I see no point of introducing a new benefit and then make sure it's as difficult as possible to use.
Either hotels participate in ALL or they don't participate at ALL. It should be as simple as that.
#83
Join Date: Apr 2002
Location: Brussels, Belgium
Posts: 156
It could be a great property if they actually renovate it.
#84
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,900
At first I thought it was a joke but the list of non-participating hotels (and countries!!!!) is an admission of abject failure by Accor. One just cannot make this up.
France, Greece, Italy, Monaco, Portugal, and Spain not participating. Really?
I see no point of introducing a new benefit and then make sure it's as difficult as possible to use.
Either hotels participate in ALL or they don't participate at ALL. It should be as simple as that.
I see no point of introducing a new benefit and then make sure it's as difficult as possible to use.
Either hotels participate in ALL or they don't participate at ALL. It should be as simple as that.
And about the brands excluded, I don’t see why the entire Novotel brand should be excluded. Some Novotel (London Canary Wharf, or several in Asia) have very nice suites.
And for the luxury brands, what’s the rationale for Rixos, Banyan Tree ?
#87
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,728
I'm surprised than any of you are surprised? Look at Accor's track record with every initiative they undertake. Look at their consistent failures, with poor communications, the worst loyalty system of any major chain even if it could be implemented properly, inept customer service, abysmal IT. The list goes on. I agree with the opinions that the rules around SNUs are absolutely stupid. But, surprised, I am not, and have been rather vocal about my predictions that Accor will find a way botch this up too and make them very difficult to use and devalue them to the customer as much as they possibly can. Accor finds ways to announce 'benefits' which are supposed to drive loyalty and excitement, and all they succeed at doing is creating irate members. As I've said repeatedly, the race to the bottom is the only race that Accor is capable of winning. They need to clean house at HQ from the CEO on down, and find some people with actual talent. They need a total replacement of corporate culture.
#88
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,728
According to the exclusion list linked to above that was just released today, we SHOULD be able to redeem SNUs at Raffles and even Fairmont Barbados/Savoy/PlazaNYC (which are hotels where we previously could not redeem Fairmont Confirmed Suite Upgrade certs), is my interpretation correct?
Additionally, if Accor treats Ovation certs like Fairmont used to (as a regular paid stay), then we should be able to apply SNUs to Ovation cert stays, correct?
Additionally, if Accor treats Ovation certs like Fairmont used to (as a regular paid stay), then we should be able to apply SNUs to Ovation cert stays, correct?
#90
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,728
According to the exclusion list linked to above that was just released today, we SHOULD be able to redeem SNUs at Raffles and even Fairmont Barbados/Savoy/PlazaNYC (which are hotels where we previously could not redeem Fairmont Confirmed Suite Upgrade certs), is my interpretation correct?
Of course, that's not particularly useful, since The Plaza has an ongoing "Suite Rewards" rate, which is basically 20% off the full Daily Rate. You may well be better off just booking the straight up 20%-off rate, instead of paying full daily rate and using the SNA. So, on the surface, the new SNA sounds more generous than the old Fairmont Presidents Club upgrade, where suite upgrades were not accepted at all at The Plaza. However, under the old program, they did accept room upgrade certificates, and you were able to use a room upgrade certificate and go into the Grand Luxe Room from the Deluxe Room, just like you can with the new ALL SNA. But, in the old program, you could apply that upgrade to just about any bookable rate. Oh, and you could use the old FPC room upgrade for a stay of up to 5 nights. Sorry if that bursts your bubble!