unable to login and book
 

Repeatedly getting the message: A technical problem has occurred on our site. Please try again.
Anyone else?

EDIT1: changing password helped to log in on the website, but not on app.
Still a strange case.
I keep the thread just in case someone else has the problem.

Since Saturday morning until now (Monday morning here) I have had to make multiple attempts to log in each time using the App. In the end, I have always been able to log in but it has taken any where from three to about twenty attempts to do so. I tried the website a couple of times but got the same message you did. I generally use the App.

Hoping this is just temporary maintenance work or a temporary bug over the weekend but actually I have no idea. Perhaps only affecting a portion of members, not everybody.

I have had the same issue today using Edge but resolved by using an InPrivate window

I had the same issue, logging in worked sporadically, but eventually it locked me out of the website, while the app still worked.

The password reset also stopped working - the process seems to work, and even says the password is changed, but you still can't log in after that. A call to Accor support resulted in the answer that this is a known issue, and requires a reset by the IT dept. Here's the catch - it is currently taking up to 10 weeks for the issue to be resolved on a case-by-case basis. In the meantime, you cannot login or make reservations online. You also cannot register for promos or access the private sales.

A HUCA resulted in the same answer. So now I wait, and in the meantime take my business elsewhere.

I do feel sorry for the poor intern doing all the IT support for Accor.

Accor should really spend more money and sort out the problems before they go off and launch other services.

( Alternatively replace everything and start again - that would be my 50c advice )

The basic function of the system is to allow members to book a room. They have failed if they can not even perform at this low level.

From what I understand a major IT patch should be going out early March (was planned for Dec '18). Don't know if these issues are a sign that it's happening concurrently.

yeah, glitch since few days ago..

I've been trying to log in to cancel bookings and transfer my points for the last day so I don't have to deal with them anymore! Agoda will get my business from now on

https://cimg9.ibsrv.net/gimg/www.fly...bd695ca038.jpg
this is temporary solution

I can log in without problems right now.

I still can not log in ....

Same here...good to know others also have this problem!

Dear members,

I inform you that this issue is now resolved.

Thank you for your patience and for having shared with us your experience.
Sorry again for this inconvenience.

Best regards,
Amy

Amy, thank you for the update. Unfortunately I must say that this is not true for me, my login still does not work. Even when trying to reset my password as recommended by some members here and by your customer support, I get the error "a technical problem occurred". Of course I am still in touch with your customer support and hope they can get the issue resolved. Nonetheless it is quite unbearable that I can not access my account for almost two weeks already.

Its still not working for me.

I can log on, but the search is like waiting for Godot

Why so bad when any OTA I look at gives results in seconds .... but no status and no points .....

Hello,

Same here for days...

I can see my name next to the image logo but only for half a second then it disappears. It feels like I am logged in but logged out instantly.

I installed the Android App but I cannot log either ( I get an error message).

This is very annoying. I guess, I will get some stays at Marriott and Radisson ...

Best regards,

Kairngorm

Umm now even worse for me
 

Umm now even worse for me

I alternate between the two problems ( pictures below )

Both I think are sloppy coding.

https://cimg8.ibsrv.net/gimg/www.fly...5f3717aab7.png

https://cimg7.ibsrv.net/gimg/www.fly...6b62ae95ea.png

Hello,

I called the hotline earlier today and they told me they are aware of a problem and that the technical team has been informed and is working on it.

The lady on the phone could not tell me by when they expect a fix.

My two cents,

Kairngorm

Very useful to know. Thank you for checking and posting. This sort of thing can hit different batches of people at anytime while others remain unscathed. Thousands of non-Fters probably run to OTAs or other chains when they are prevented from booking directly through any Loyalty website after more than a few tries. That's just a guess.

I have this problem since a couple of weeks now. Unbelievable incompetence. Imagine how much business they must be losing (although it may well be insignicant enough not to be really noticed in a large bureaucratic (my guess, don't know Accor) organisation.

They've certainly lost a couple of thousand dollars worth of my business. The Hilton and Hyatt websites are happy to take my bookings.

Hello,

For your information, the problem I faced is fixed.

Best regards,

Kairngorm

I'm having this problem now. Every day, from every browser. It works sometimes, but then there are long stretches where I can't log in.