ALL - Accor Live Limitless (to replace Le Club from 2020)
Jan 8, 2020, 11:05 am
#841
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hello - first time posting in Accor 
Wondered if anyone else had encountered this issue...
With the switch to the redesigned website, my profile info seems to have become scrambled and any attempt to fix it doesn't seem to stick. I only found out because of an email saying my gold card was returned in the mail (hardly surprising, as Accor had omitted the street, house numbers and country from the address). I updated the information in my profile and requested a duplicate card only to receive another 'returned card' email. Checked my profile online and, yep, it has reverted to the scrambled version. (Incidentally, the UK is missing from the nationality list altogether). The card is barely worth the hassle but I don't want future reservations info to be incorrect. Has anyone successfully fixed this?
Wondered if anyone else had encountered this issue...With the switch to the redesigned website, my profile info seems to have become scrambled and any attempt to fix it doesn't seem to stick. I only found out because of an email saying my gold card was returned in the mail (hardly surprising, as Accor had omitted the street, house numbers and country from the address). I updated the information in my profile and requested a duplicate card only to receive another 'returned card' email. Checked my profile online and, yep, it has reverted to the scrambled version. (Incidentally, the UK is missing from the nationality list altogether). The card is barely worth the hassle but I don't want future reservations info to be incorrect. Has anyone successfully fixed this?
Welcome to the Accor forum!
Could you MP me your membership number so that I can check your account and try to help you update your profile ?
Many thanks in advance,
With my best regards
Amy
Last edited by AccorHotels Concierge; Jan 8, 2020 at 11:11 am
Jan 8, 2020, 11:28 am
#842
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,728
I too am glad that I didn't bother stretching to Diamond. Knowing that I was on track for 22,000+ points I was (briefly) tempted, until it became clear that the only benefit would be a vague and undefined state of being "above Platinum".
Two and a half questions for the community:
1.) Has there been even a single positive report or opinion, on FT or outside, about the new programme?
Two and a half questions for the community:
1.) Has there been even a single positive report or opinion, on FT or outside, about the new programme?
In other news, the CEO of Accor has just announced his relief in learning that the results of his recent IQ test have come back negative!
Jan 8, 2020, 12:46 pm
#843
Join Date: May 2010
Location: Global Again
Programs: OWS IHG Diamond + Accor Plat, Scandic Top Level
Posts: 762
[QUOTE=n other news, the CEO of Accor has just announced his relief in learning that the results of his recent IQ test have come back negative![/QUOTE]
Same as the newly created Diamonds...
Same as the newly created Diamonds...
Jan 14, 2020, 10:14 am
#844
Join Date: Dec 2019
Location: Madrid
Programs: Accor All Diamond, Marriott Bonvoy Plat, iberia Plus Plat
Posts: 38
I have just tried to book a stay in Raffles or Fairmont Maldives and burn some reward points but it seems that you can not discount any amount of money in these two resorts. I have checked and both belong to ALL program. Is there any new exception list for using reward points in Accor hotels or this is just a IT issue?
Jan 14, 2020, 10:22 am
#845
Join Date: Oct 2016
Posts: 253
I have just tried to book a stay in Raffles or Fairmont Maldives and burn some reward points but it seems that you can not discount any amount of money in these two resorts. I have checked and both belong to ALL program. Is there any new exception list for using reward points in Accor hotels or this is just a IT issue?
Jan 14, 2020, 10:28 am
#846
Join Date: Dec 2019
Location: Madrid
Programs: Accor All Diamond, Marriott Bonvoy Plat, iberia Plus Plat
Posts: 38
this is the first time I had such surprise so was not aware that the points redeption may depend on the applicable rates!
Jan 14, 2020, 11:03 am
#847
Join Date: Oct 2016
Posts: 253
Another thing that doesn't match well with the name ALL unfortunately
Jan 14, 2020, 12:06 pm
#848
Join Date: Dec 2019
Location: Madrid
Programs: Accor All Diamond, Marriott Bonvoy Plat, iberia Plus Plat
Posts: 38
Honestly I'm surprised to see how few rates eligible in those 2 hotels just now as well. But I haven't followed much on the rates for resorts so can't really tell it's because of the location or what. For "ordinary" city hotels that I have experience, usually only those private sales or special rates that are not possible to use points.
Another thing that doesn't match well with the name ALL unfortunately
Another thing that doesn't match well with the name ALL unfortunately
Jan 18, 2020, 11:19 pm
#849
Join Date: Mar 2016
Location: MEL
Programs: QF GA NZ WN. Accor+ Bonvoy IHC
Posts: 250
Well this is amusing. Today in the mail (18 Jan) I received my lovely 2020 ALL Platinum pack. Third year as Platinum so I really didn’t need all the “stuff” (stuff being the luggage tag and box) but a nice gesture with the new logo. What amuses me is that the card has “expires Dec 19” on it. Online it says I’m platinum till end of 20 so I’m not worried, but seriously, this is quite a waste of...well everything and certainly doesn’t leave the impression I think they’re seeking to make. Oh and if they’re using Australian English (clearly this card is for Australians) , they’ve spelt “Centre” incorrectly. Someone didn’t think that through.
Last edited by BSBtraveller; Jan 18, 2020 at 11:25 pm
Jan 19, 2020, 4:37 am
#851
Join Date: Sep 2015
Programs: Accor Platinum, IHG DA
Posts: 664
The old design they use magnetic stripe, but that had got a lot of compatibility issues, not all POS system can read correctly. That's why you see many hotels have to type into system manually.
Jan 19, 2020, 5:46 am
#852
Join Date: Jul 2012
Location: UK
Programs: Accor diamond
Posts: 169
ah ok thanks for that
Jan 19, 2020, 8:21 am
#853
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,598
Jan 19, 2020, 9:15 am
#854
Join Date: Jan 2020
Posts: 1
LoyaltoAccor
I have been a loyal client to Accor since 2014 and this year I earned 49500 status points. I got Diamond status for that and 8 nights upgrade certificates.
Today I got a call from reservation department of PULLMAN Sochi hotel where I booked stay for February. Lady informed me that she noted that I will be happy to get upgraded room on arrival and for that reason I need to cancel my reservation and make new one with certificates. I told that I want to get upgrade on check in if rooms are available like it was in the past.
However lady informed me that the loyalty program has changed and there are no longer upgrades on arrival for those clients that have certificates. Use certificates or do not expect any upgrades. This is a new privilege for Diamond I guess. In such case it is better to be Gold and you will be upgraded on arrival based on availability
Today I got a call from reservation department of PULLMAN Sochi hotel where I booked stay for February. Lady informed me that she noted that I will be happy to get upgraded room on arrival and for that reason I need to cancel my reservation and make new one with certificates. I told that I want to get upgrade on check in if rooms are available like it was in the past.
However lady informed me that the loyalty program has changed and there are no longer upgrades on arrival for those clients that have certificates. Use certificates or do not expect any upgrades. This is a new privilege for Diamond I guess. In such case it is better to be Gold and you will be upgraded on arrival based on availability
Jan 19, 2020, 10:14 am
#855
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,677
Well she is not correct. For Diamond who have certificates, if you book a stay and do not use a certificates to be upgraded to a suite, you are still entitled to the upgrade to a room one categorie higher.
However she was correct: if you want to use your certificate for upgrade to a suite, you need to cancel and rebook, they will then applied the certificate.
However she was correct: if you want to use your certificate for upgrade to a suite, you need to cancel and rebook, they will then applied the certificate.
