How to get value from Accor points?
#16
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
I beg to differ. Just to name a few... Currently Hilton allows members to stay with points and accrue points on their "Unlimited Points" promo. 2,000 points per stay + 10,000 points on 5 stays or 10 nights, whichever is faster for the member.
Accor has not allowed members to accrue any points on their promos whenever a lone one point is included as part of the payment.
Accor does not have blackout dates because it mirrors a cash back program, that simple. But cash that can only be used on same or more expensive rates.
And customer service, when things go wrong, as they go quite often is a joke, on the customer's time and money.
To add insult to a severe injury, stays with points are allowed if and only the member is present. One cannot gift stays for third party use and redemption. And I am not even mentioning the non breakfast included for Platinums, and only one tier upgrade room, eventually from a room with one chair, to a room with two chairs.
Other programs are decades ahead.
Accor has not allowed members to accrue any points on their promos whenever a lone one point is included as part of the payment.
Accor does not have blackout dates because it mirrors a cash back program, that simple. But cash that can only be used on same or more expensive rates.
And customer service, when things go wrong, as they go quite often is a joke, on the customer's time and money.
To add insult to a severe injury, stays with points are allowed if and only the member is present. One cannot gift stays for third party use and redemption. And I am not even mentioning the non breakfast included for Platinums, and only one tier upgrade room, eventually from a room with one chair, to a room with two chairs.
Other programs are decades ahead.
“Accor has not allowed members to accrue any points on their promos whenever a lone one point is included as part of the payment”
even if you pay with some points and some cash, you earn points on part you pay by cash.
and FYI, last year, 80% of my stays were with any bonus points offer (x2, x3, X4, 1.000 pts, etc)
“But cash that can only be used on same or more expensive rates”
more expensive Rates only when there are really special rates ...like private sales
compared with other reward programs, if you book in low season at any hotel, I think the “cost” by points is lower than other hotel chains working with “fix” points x night
“stays with points are allowed if and only the member is present”
i have booked some times with points for my parents ...never had a problem.
“And I am not even mentioning the non breakfast included for Platinums”
breakfast is included for Platinum at any Asian property.
Accor have welcome drink policy and welcome gift policy . Perhaps it has not always same value as breakfast...but sometimes yes, or more
“and only one tier upgrade room, eventually from a room with one chair, to a room with two chairs”
completely disagree. I have had double / triple upgrade, even at prestige or opera Suite, booking simply a standard room.
Other programs don’t allow always upgrade at suites.
Last edited by Dav77; Feb 1, 2019 at 12:40 pm
#17
Join Date: Apr 2006
Location: BNE
Programs: QF Gold, VA Gold, IHG Spire, Accor Plat, Marriot Plat, Hilton Diamond
Posts: 2,281
While it’s annoying that the cheaper rates don’t allow points, it’s been a feature of the program for many years. The flip side of that is Accor does not have nights where points cannot be used, so unlike most programs, a busy period still allows point redemptions should rooms be available.
#18
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
Last year, I tried to use my points in Luang Prabang as the hotel rates were ridiculously expensive and if I’m not mistaken, I don’t think I could use my points at all (or maybe the rates for pts were so much higher that it made no sense, can’t remember for sure now).
#19
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
While it’s annoying that the cheaper rates don’t allow points, it’s been a feature of the program for many years. The flip side of that is Accor does not have nights where points cannot be used, so unlike most programs, a busy period still allows point redemptions should rooms be available.
I guess I was spoiled with 12 yrs of Plat status with Starwood (who did not have black out dates) and reward bookings were tremendous value when cash rates were unaffordable. Maybe Marriott will fix that. I can’t understand why Accor blocks you from using points on their best prices. To me this is a huge devaluation on the points/program.
#20
Join Date: Apr 2006
Location: BNE
Programs: QF Gold, VA Gold, IHG Spire, Accor Plat, Marriot Plat, Hilton Diamond
Posts: 2,281
I guess I was spoiled with 12 yrs of Plat status with Starwood (who did not have black out dates) and reward bookings were tremendous value when cash rates were unaffordable. Maybe Marriott will fix that. I can’t understand why Accor blocks you from using points on their best prices. To me this is a huge devaluation on the points/program.
#21
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
#22
Join Date: Apr 2006
Location: BNE
Programs: QF Gold, VA Gold, IHG Spire, Accor Plat, Marriot Plat, Hilton Diamond
Posts: 2,281
18 years ago I would have said the same thing as a SPG Plat, but local properties quickly declined and I moved programs. Now the Marriott properties are once again in good numbers for where I want to go, so I hold Platinum again, but Accor have a superior footprint in many other places I visit, I just redeemed 2k for a stay in Adelaide at the Pullman leaving me to pay $30USD cash, with a lounge I am happy. And there are zero options for Marriott in the same city while Accor have 9 (+ 6 from Mantra) , IHG 2 and Hilton 1.
There is not one program that meets all my needs, which is why I hold Accor Plat, Hilton Diamond, Marriott Platinum and IHG Spire Ambassador, no of which are statuses obtained by cards.
There is not one program that meets all my needs, which is why I hold Accor Plat, Hilton Diamond, Marriott Platinum and IHG Spire Ambassador, no of which are statuses obtained by cards.
#23
Join Date: Apr 2001
Location: GRU
Programs: *A Gold, OW Sapphire, SPG Gold, HH Diamond, Accor Plat
Posts: 3,367
And here we go again with another 7,500 points promo for 3 * 2 night stays; If customer dares to spends a lone point paying for expenses it becomes ineligible for this promo. Well done, yet again Accor !
4. Stays that are paid for partially or fully with Rewards points or with one or more Le Club AccorHotels Rewards vouchers will not be eligible to benefit from this offer, nor will they count towards offers requiring multiple stays to earn points.
4. Stays that are paid for partially or fully with Rewards points or with one or more Le Club AccorHotels Rewards vouchers will not be eligible to benefit from this offer, nor will they count towards offers requiring multiple stays to earn points.
#25
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
And here we go again with another 7,500 points promo for 3 * 2 night stays; If customer dares to spends a lone point paying for expenses it becomes ineligible for this promo. Well done, yet again Accor !
4. Stays that are paid for partially or fully with Rewards points or with one or more Le Club AccorHotels Rewards vouchers will not be eligible to benefit from this offer, nor will they count towards offers requiring multiple stays to earn points.
4. Stays that are paid for partially or fully with Rewards points or with one or more Le Club AccorHotels Rewards vouchers will not be eligible to benefit from this offer, nor will they count towards offers requiring multiple stays to earn points.
It's the way they work. It's clearly spelt out and you can decide to, or not to, take advantage of it.
#26
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
The best value is obtained by spending points at hotels further down the Accor scale, where the rate at which points are earned is lower. @:-)
#27
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
I really want to use up my points for a stay at the Swissotel Stamford in SIN. (I’ve decided Accor’s loyalty program doesn’t work for me.)
I’m disappointed that the rate at which you can make a points booking has gone up even though it is still 5 months away (but the cheapest cash rate is unchanged). Since I have no experience with Accor, can someone tell me if potential future sale prices are applicable to points rates or only the cheaper non-points reservations? Trying to decide if I should hold out for a sale or if I should just book now. (I don’t want to pay the premium for a flex rate as my dates are fixed,)
TIA
I’m disappointed that the rate at which you can make a points booking has gone up even though it is still 5 months away (but the cheapest cash rate is unchanged). Since I have no experience with Accor, can someone tell me if potential future sale prices are applicable to points rates or only the cheaper non-points reservations? Trying to decide if I should hold out for a sale or if I should just book now. (I don’t want to pay the premium for a flex rate as my dates are fixed,)
TIA
#28
I really want to use up my points for a stay at the Swissotel Stamford in SIN. (I’ve decided Accor’s loyalty program doesn’t work for me.)
I’m disappointed that the rate at which you can make a points booking has gone up even though it is still 5 months away (but the cheapest cash rate is unchanged). Since I have no experience with Accor, can someone tell me if potential future sale prices are applicable to points rates or only the cheaper non-points reservations? Trying to decide if I should hold out for a sale or if I should just book now. (I don’t want to pay the premium for a flex rate as my dates are fixed,)
TIA
I’m disappointed that the rate at which you can make a points booking has gone up even though it is still 5 months away (but the cheapest cash rate is unchanged). Since I have no experience with Accor, can someone tell me if potential future sale prices are applicable to points rates or only the cheaper non-points reservations? Trying to decide if I should hold out for a sale or if I should just book now. (I don’t want to pay the premium for a flex rate as my dates are fixed,)
TIA
#29
Join Date: Apr 2001
Location: GRU
Programs: *A Gold, OW Sapphire, SPG Gold, HH Diamond, Accor Plat
Posts: 3,367
At Accor, whenever I use points it becomes a hit/miss whether the night properly counts in my account. And after discussing the issue with Reps and Supervisors it is clear there is an issue with their IT systems, for years, that Accor does not care to sort it out, at the customer's expense.
Last edited by pb9997; Feb 6, 2019 at 10:31 am