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Originally Posted by pb9997
(Post 30728158)
I beg to differ. Just to name a few... Currently Hilton allows members to stay with points and accrue points on their "Unlimited Points" promo. 2,000 points per stay + 10,000 points on 5 stays or 10 nights, whichever is faster for the member.
Accor has not allowed members to accrue any points on their promos whenever a lone one point is included as part of the payment. Accor does not have blackout dates because it mirrors a cash back program, that simple. But cash that can only be used on same or more expensive rates. And customer service, when things go wrong, as they go quite often is a joke, on the customer's time and money. To add insult to a severe injury, stays with points are allowed if and only the member is present. One cannot gift stays for third party use and redemption. And I am not even mentioning the non breakfast included for Platinums, and only one tier upgrade room, eventually from a room with one chair, to a room with two chairs. Other programs are decades ahead. “Accor has not allowed members to accrue any points on their promos whenever a lone one point is included as part of the payment” even if you pay with some points and some cash, you earn points on part you pay by cash. and FYI, last year, 80% of my stays were with any bonus points offer (x2, x3, X4, 1.000 pts, etc) “But cash that can only be used on same or more expensive rates” more expensive Rates only when there are really special rates ...like private sales compared with other reward programs, if you book in low season at any hotel, I think the “cost” by points is lower than other hotel chains working with “fix” points x night “stays with points are allowed if and only the member is present” i have booked some times with points for my parents ...never had a problem. “And I am not even mentioning the non breakfast included for Platinums” breakfast is included for Platinum at any Asian property. Accor have welcome drink policy and welcome gift policy . Perhaps it has not always same value as breakfast...but sometimes yes, or more “and only one tier upgrade room, eventually from a room with one chair, to a room with two chairs” completely disagree. I have had double / triple upgrade, even at prestige or opera Suite, booking simply a standard room. Other programs don’t allow always upgrade at suites. |
While it’s annoying that the cheaper rates don’t allow points, it’s been a feature of the program for many years. The flip side of that is Accor does not have nights where points cannot be used, so unlike most programs, a busy period still allows point redemptions should rooms be available. |
Originally Posted by perthite
(Post 30727695)
What dates are you looking at?
Aside from some rates that are not eligible to use points, I have never seen a rate change because of the points. Last year, I tried to use my points in Luang Prabang as the hotel rates were ridiculously expensive and if I’m not mistaken, I don’t think I could use my points at all (or maybe the rates for pts were so much higher that it made no sense, can’t remember for sure now). |
Originally Posted by markis10
(Post 30728656)
While it’s annoying that the cheaper rates don’t allow points, it’s been a feature of the program for many years. The flip side of that is Accor does not have nights where points cannot be used, so unlike most programs, a busy period still allows point redemptions should rooms be available. I guess I was spoiled with 12 yrs of Plat status with Starwood (who did not have black out dates) and reward bookings were tremendous value when cash rates were unaffordable. Maybe Marriott will fix that. I can’t understand why Accor blocks you from using points on their best prices. To me this is a huge devaluation on the points/program. |
Originally Posted by margarita girl
(Post 30729949)
I guess I was spoiled with 12 yrs of Plat status with Starwood (who did not have black out dates) and reward bookings were tremendous value when cash rates were unaffordable. Maybe Marriott will fix that. I can’t understand why Accor blocks you from using points on their best prices. To me this is a huge devaluation on the points/program. |
Originally Posted by markis10
(Post 30732164)
Starwood were keen to promote no blackout dates, but still had limited availability of rewards, that’s not the case here where you can use points on the last room for sale. |
Originally Posted by margarita girl
(Post 30732813)
. So the Starwood model worked great for me.
There is not one program that meets all my needs, which is why I hold Accor Plat, Hilton Diamond, Marriott Platinum and IHG Spire Ambassador, no of which are statuses obtained by cards. |
And here we go again with another 7,500 points promo for 3 * 2 night stays; If customer dares to spends a lone point paying for expenses it becomes ineligible for this promo. Well done, yet again Accor !
4. Stays that are paid for partially or fully with Rewards points or with one or more Le Club AccorHotels Rewards vouchers will not be eligible to benefit from this offer, nor will they count towards offers requiring multiple stays to earn points. |
Deleted.
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Originally Posted by pb9997
(Post 30742314)
And here we go again with another 7,500 points promo for 3 * 2 night stays; If customer dares to spends a lone point paying for expenses it becomes ineligible for this promo. Well done, yet again Accor !
4. Stays that are paid for partially or fully with Rewards points or with one or more Le Club AccorHotels Rewards vouchers will not be eligible to benefit from this offer, nor will they count towards offers requiring multiple stays to earn points. It's the way they work. It's clearly spelt out and you can decide to, or not to, take advantage of it. |
Originally Posted by margarita girl
(Post 30729921)
I tried to use my points in Luang Prabang as the hotel rates were ridiculously expensive [...]
The best value is obtained by spending points at hotels further down the Accor scale, where the rate at which points are earned is lower. @:-) |
I really want to use up my points for a stay at the Swissotel Stamford in SIN. (I’ve decided Accor’s loyalty program doesn’t work for me.) I’m disappointed that the rate at which you can make a points booking has gone up even though it is still 5 months away (but the cheapest cash rate is unchanged). Since I have no experience with Accor, can someone tell me if potential future sale prices are applicable to points rates or only the cheaper non-points reservations? Trying to decide if I should hold out for a sale or if I should just book now. (I don’t want to pay the premium for a flex rate as my dates are fixed,) TIA |
Originally Posted by margarita girl
(Post 30745133)
I really want to use up my points for a stay at the Swissotel Stamford in SIN. (I’ve decided Accor’s loyalty program doesn’t work for me.) I’m disappointed that the rate at which you can make a points booking has gone up even though it is still 5 months away (but the cheapest cash rate is unchanged). Since I have no experience with Accor, can someone tell me if potential future sale prices are applicable to points rates or only the cheaper non-points reservations? Trying to decide if I should hold out for a sale or if I should just book now. (I don’t want to pay the premium for a flex rate as my dates are fixed,) TIA |
Originally Posted by gilbertaue
(Post 30745071)
.. So?
It's the way they work. It's clearly spelt out and you can decide to, or not to, take advantage of it. At Accor, whenever I use points it becomes a hit/miss whether the night properly counts in my account. And after discussing the issue with Reps and Supervisors it is clear there is an issue with their IT systems, for years, that Accor does not care to sort it out, at the customer's expense. |
Originally Posted by pb9997
(Post 30746399)
Point in case, as you may have read the whole thread, .
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