Contact

Old Jan 24, 19, 10:10 am
  #1  
sfo
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Join Date: Aug 2006
Location: Vancouver, BC
Programs: UA MM *Gold, Accor Gold
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Contact

Do we have a contact on FT for Accor. I have been dealing with CS regarding a problem,, and until I started communicating with them over it, I did not really believe all the posts about how poor they are. Now I believe it. A contact would be appreciated.
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Old Jan 24, 19, 10:51 am
  #2  
 
Join Date: Jan 2008
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Amy.

She posts in the flyertalk accor forum sometimes

Here's the link to her profile page:

https://www.flyertalk.com/forum/memb...concierge.html
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Old Jan 24, 19, 12:37 pm
  #3  
 
Join Date: Apr 2001
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Originally Posted by est-gratuite View Post
Amy.

She posts in the flyertalk accor forum sometimes

Here's the link to her profile page:

https://www.flyertalk.com/forum/memb...concierge.html
There have been reports and evidence, regarding this FT liaison, that even with PM and personal info, no advance or follow up has been reached, whatsoever.

I would significantly lower one's expectations as Amy seems to be a PR for Accor.
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Old Jan 24, 19, 1:18 pm
  #4  
sfo
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Thanks to both of you for your replies, I do appreciate it. I will wait until I get one more response from CS over my problem and if nothing is accomplished then I shall try to contact her.
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Old Feb 11, 19, 8:38 am
  #5  
Company Representative, Accorhotels
 
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Originally Posted by sfo View Post
Thanks to both of you for your replies, I do appreciate it. I will wait until I get one more response from CS over my problem and if nothing is accomplished then I shall try to contact her.
Dear sfo,

I'm sorry to hear that you're facing an issue.
Don't hesitate to contact me, if you don't receive an answer from the customer care.

I would be more than happy to help.

Best regards,
Amy
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Old Feb 12, 19, 6:26 pm
  #6  
sfo
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Join Date: Aug 2006
Location: Vancouver, BC
Programs: UA MM *Gold, Accor Gold
Posts: 1,623
Amy,
Thanks for the reply. All taken care of with a positive outcome.

Phil
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