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Mecure French Hotel asking me not to book as LCAH to get local offer

Mecure French Hotel asking me not to book as LCAH to get local offer

Old Oct 10, 18, 11:35 am
  #1  
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Mecure French Hotel asking me not to book as LCAH to get local offer

I am extremely puzzled.

Have e mail a 4* French Mercure to ask about a national offer, and to confirm if it is available in the hotel. ( it is France )

They came back and said that in-order to benefit from the offer I must book with no discounts ( ie not a member rate )

They will then add me back onto the Accor system after I check out and give me the missing points and nights !

This "saves" me about 21.50€ so I did not bother, and indeed booked elsewhere.

Has anyone else had this ?

Last edited by hotel_user; Oct 10, 18 at 12:00 pm Reason: Clarity
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Old Oct 10, 18, 11:43 am
  #2  
 
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It seems very strange ...even if ...in France 😃

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Old Oct 17, 18, 7:28 am
  #3  
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Hi hotel_user,

Thank you for this information, it seems really confusing 🤷.♀️!
We will inform our custom care about this issue and provide you with a response as soon as possible.
Could you please send me in private message a screenshot of this email and give an email address from where the email was sent?

Thanks in advance,
Amy




Originally Posted by hotel_user View Post
I am extremely puzzled.

Have e mail a 4* French Mercure to ask about a national offer, and to confirm if it is available in the hotel. ( it is France )

They came back and said that in-order to benefit from the offer I must book with no discounts ( ie not a member rate )

They will then add me back onto the Accor system after I check out and give me the missing points and nights !

This "saves" me about 21.50 so I did not bother, and indeed booked elsewhere.

Has anyone else had this ?
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Old Dec 2, 18, 6:40 am
  #4  
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Hi

No one has come back to me about this.
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Old Dec 2, 18, 6:55 am
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Originally Posted by hotel_user View Post
Hi

No one has come back to me about this.
are you surprised? 😃
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Old Dec 2, 18, 6:16 pm
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Name and shame the hotel.
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Old Dec 2, 18, 7:44 pm
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Originally Posted by martin_paris View Post
Name and shame the hotel.
It is probably not the hotel fault but the Accor system that cannot handle local promo and Accor discount at the same time.
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Old Dec 3, 18, 1:03 am
  #8  
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Originally Posted by lingua101 View Post
It is probably not the hotel fault but the Accor system that cannot handle local promo and Accor discount at the same time.
This is my thoughts on it - hence I will not mention the Mercure in question.

I am not surprised by the lack of response of Accor.

I have found that if the hotel can not or will not sort out the problem ( if there is one ) at the time of our stay - then nothing effectively happens. Customer service is at the discretion of the reception ( as normally the manager is on holiday or it is a weekend or just not willing to speak .... )
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