Mecure French Hotel asking me not to book as LCAH to get local offer
Oct 10, 18, 11:35 am
#1
Original Poster
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 887
Mecure French Hotel asking me not to book as LCAH to get local offer
I am extremely puzzled.
Have e mail a 4* French Mercure to ask about a national offer, and to confirm if it is available in the hotel. ( it is France )
They came back and said that in-order to benefit from the offer I must book with no discounts ( ie not a member rate )
They will then add me back onto the Accor system after I check out and give me the missing points and nights !
This "saves" me about 21.50€ so I did not bother, and indeed booked elsewhere.
Has anyone else had this ?
Have e mail a 4* French Mercure to ask about a national offer, and to confirm if it is available in the hotel. ( it is France )
They came back and said that in-order to benefit from the offer I must book with no discounts ( ie not a member rate )
They will then add me back onto the Accor system after I check out and give me the missing points and nights !
This "saves" me about 21.50€ so I did not bother, and indeed booked elsewhere.
Has anyone else had this ?
Last edited by hotel_user; Oct 10, 18 at 12:00 pm Reason: Clarity
Oct 17, 18, 7:28 am
#3
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 750
Hi hotel_user,
Thank you for this information, it seems really confusing 🤷.♀️!
We will inform our custom care about this issue and provide you with a response as soon as possible.
Could you please send me in private message a screenshot of this email and give an email address from where the email was sent?
Thanks in advance,
Amy
Thank you for this information, it seems really confusing 🤷.♀️!
We will inform our custom care about this issue and provide you with a response as soon as possible.
Could you please send me in private message a screenshot of this email and give an email address from where the email was sent?
Thanks in advance,
Amy
Originally Posted by hotel_user
I am extremely puzzled.
Have e mail a 4* French Mercure to ask about a national offer, and to confirm if it is available in the hotel. ( it is France )
They came back and said that in-order to benefit from the offer I must book with no discounts ( ie not a member rate )
They will then add me back onto the Accor system after I check out and give me the missing points and nights !
This "saves" me about 21.50€ so I did not bother, and indeed booked elsewhere.
Has anyone else had this ?
Have e mail a 4* French Mercure to ask about a national offer, and to confirm if it is available in the hotel. ( it is France )
They came back and said that in-order to benefit from the offer I must book with no discounts ( ie not a member rate )
They will then add me back onto the Accor system after I check out and give me the missing points and nights !
This "saves" me about 21.50€ so I did not bother, and indeed booked elsewhere.
Has anyone else had this ?
Dec 2, 18, 7:44 pm
#7
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor G | Marriott P | SPG P| Hilton S
Posts: 3,754
Originally Posted by martin_paris
Name and shame the hotel.
Dec 3, 18, 1:03 am
#8
Original Poster
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 887
Originally Posted by lingua101
It is probably not the hotel fault but the Accor system that cannot handle local promo and Accor discount at the same time.
I am not surprised by the lack of response of Accor.
I have found that if the hotel can not or will not sort out the problem ( if there is one ) at the time of our stay - then nothing effectively happens. Customer service is at the discretion of the reception ( as normally the manager is on holiday or it is a weekend or just not willing to speak .... )
