Welcome drink policy
Jul 29, 2018, 10:39 am
#46
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Quite the totality of Accor hotels in Italy give spontaneously free drink voucher at arrival, for 1 or 2 persons, depending if you share the same room
sometimes happen to me to travel with colleagues, each one has his own room, but quite always only 1 voucher for me only (if the only one Accor Member), so nornallly i give my colleagues the voucher in front of the reception staff....and they provvide the 2nd one voucher
some hotels seems to “forgot” it (included MGallery ones that should be more careful than Novotel or Mercure about the guests), but just remind the reception and they do apologize
At novotel’s in Italy there is often the “gourmet bar”, that means that you have free canapés togheter with free drink
worst service from Accor across the Europe is...in France, of course ...because frogs like to be ....ed only by frogs :-)
sometimes happen to me to travel with colleagues, each one has his own room, but quite always only 1 voucher for me only (if the only one Accor Member), so nornallly i give my colleagues the voucher in front of the reception staff....and they provvide the 2nd one voucher
some hotels seems to “forgot” it (included MGallery ones that should be more careful than Novotel or Mercure about the guests), but just remind the reception and they do apologize
At novotel’s in Italy there is often the “gourmet bar”, that means that you have free canapés togheter with free drink
worst service from Accor across the Europe is...in France, of course ...because frogs like to be ....ed only by frogs :-)
Jul 30, 2018, 12:20 pm
#47
Join Date: Apr 2013
Location: Brasil/Spain (but a heart in Scotland)
Programs: Star Alliance Gold, Iberia Oro, SkyTeam - Elite Plus, Le Club Accor - Platinum
Posts: 408
What's with Accor in Spain and the exclusion of wine from the free drink offering?
Most of the time, I proudly get away with it, and manage to get a glass of wine (the horror), but a couple of times now I've been refused, leaving the choice of beer, a soft drink, or a coffee.
Is there some reason in a country where a glass of wine on average costs €2, why Accor is unable to include it in their welcome drink provision? Am I missing something?
Most of the time, I proudly get away with it, and manage to get a glass of wine (the horror), but a couple of times now I've been refused, leaving the choice of beer, a soft drink, or a coffee.
Is there some reason in a country where a glass of wine on average costs €2, why Accor is unable to include it in their welcome drink provision? Am I missing something?
Jul 30, 2018, 12:22 pm
#48
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,909
What's with Accor in Spain and the exclusion of wine from the free drink offering?
Most of the time, I proudly get away with it, and manage to get a glass of wine (the horror), but a couple of times now I've been refused, leaving the choice of beer, a soft drink, or a coffee.
Is there some reason in a country where a glass of wine on average costs €2, why Accor is unable to include it in their welcome drink provision? Am I missing something?
Most of the time, I proudly get away with it, and manage to get a glass of wine (the horror), but a couple of times now I've been refused, leaving the choice of beer, a soft drink, or a coffee.
Is there some reason in a country where a glass of wine on average costs €2, why Accor is unable to include it in their welcome drink provision? Am I missing something?
Jul 30, 2018, 12:26 pm
#49
Join Date: Apr 2013
Location: Brasil/Spain (but a heart in Scotland)
Programs: Star Alliance Gold, Iberia Oro, SkyTeam - Elite Plus, Le Club Accor - Platinum
Posts: 408
To be fair, I have only been denied at Ibis properties, perhaps the others are more lenient (although the vouchers do all say wine is excluded).
Jul 31, 2018, 12:34 pm
#50
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
I'm currently at The Galata Hotel Istanbul MGallery. Got 3 drink vouchers for (wife, daughter and me). When I got to my room another 3 vouchers were in the room. Called the Room Director who said "Mr., enjoy all your drinks". Woooohooo!
Jul 31, 2018, 2:01 pm
#51
Join Date: Mar 2000
Posts: 938
I had a similar experience in Novotel New York Times Square last weekend. We were 3 pax in the room, got a set of three vouchers at check-in. The second evening there I found an envelope with another three vouchers under my door. BTW, the bartender at the lobby bar said they are good for any drink there.
Jul 31, 2018, 6:16 pm
#52
Join Date: Sep 2011
Programs: Thai, Cathay, Lufthansa, Delta, SPG, Hilton, IH, LHW
Posts: 292
Just did few stays at Ibis in Chile. They are funny, soft drinks or local beer...but not a glass of wine. Kind of insane when you know the country is a huge producer of cheap wine! Logic and Accor really don't seem to be words that match!
Aug 1, 2018, 6:40 pm
#53
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,909
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Aug 2, 2018, 1:00 am
#54
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
MGallery is nice and location to walk for sightseeing great. But even the biggest suite, which we're in, is quite small.
But it's nice. The Mercure wowed us, the Mgallery does what it's supposed to.
Aug 12, 2018, 3:55 am
#55
Join Date: Jul 2005
Location: UK
Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,
Posts: 526
Don't recall reading the attached official qualification re France before but the English version of the Accor website now clarifies that it is a welcome drink "for you and registered guests staying in your room (except in France)".
Doesn't quantify what the Le Club brand standard entitlement in France is. I assume Card holder only? Or could reinterpreted as no right to a welcome drink in France? I assume due to French hotel opposition to uniformity Accor have left it at the discretion of each hotel in France to set its own policy. Never ceases to amaze me brand standards are so poorly enforced in Accors home market.
Of course many of the better Accor hotels understand what a welcome drink should represent and accordingly offer it to all guests on a reservation even if in a second room.
Doesn't quantify what the Le Club brand standard entitlement in France is. I assume Card holder only? Or could reinterpreted as no right to a welcome drink in France? I assume due to French hotel opposition to uniformity Accor have left it at the discretion of each hotel in France to set its own policy. Never ceases to amaze me brand standards are so poorly enforced in Accors home market.
Of course many of the better Accor hotels understand what a welcome drink should represent and accordingly offer it to all guests on a reservation even if in a second room.
Aug 12, 2018, 6:36 am
#56
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Don't recall reading the attached official qualification re France before but the English version of the Accor website now clarifies that it is a welcome drink "for you and registered guests staying in your room (except in France)".
Doesn't quantify what the Le Club brand standard entitlement in France is. I assume Card holder only? Or could reinterpreted as no right to a welcome drink in France? I assume due to French hotel opposition to uniformity Accor have left it at the discretion of each hotel in France to set its own policy. Never ceases to amaze me brand standards are so poorly enforced in Accors home market.
Of course many of the better Accor hotels understand what a welcome drink should represent and accordingly offer it to all guests on a reservation even if in a second room.
Doesn't quantify what the Le Club brand standard entitlement in France is. I assume Card holder only? Or could reinterpreted as no right to a welcome drink in France? I assume due to French hotel opposition to uniformity Accor have left it at the discretion of each hotel in France to set its own policy. Never ceases to amaze me brand standards are so poorly enforced in Accors home market.
Of course many of the better Accor hotels understand what a welcome drink should represent and accordingly offer it to all guests on a reservation even if in a second room.
Aug 12, 2018, 6:58 am
#57
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,923
Posted this in another thread but this one is more appropriate, are we supposed to get vouchers at Fairmont now that the programs have merged?
Aug 12, 2018, 7:00 am
#58
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,909
True. The difference between professionals and amateurs.
Aug 12, 2018, 8:00 am
#60
Join Date: Mar 2000
Posts: 938
Local or national (but not international) newspaper offered at a 5 star property, wow...now I really feel welcome and my loyalty is clearly appreciated 
It's almost like saying we offer toilet paper to all members...hope this doesn't turn into digital delivery
It's almost like saying we offer toilet paper to all members...hope this doesn't turn into digital delivery