Accor Business Plus discount not correct

Old Apr 27, 18, 3:35 am
  #1  
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Accor Business Plus discount not correct

Hi,

I've seen a couple of threads about this Business Plus Scheme. I decided to join up last night, as after the VAT exception when you checkout the Card (via my Ltd company) it worked out at around 123 for a year. It'll basically pay for itself after 2 stays at the Sofitel at Heathrow. Anyhow......

It clearly stated that for Sofitel you get 20% Off all rates, and at Novotel 20% off Fully Flexible. I was already getting a 5% discount with Gold status, so I've already taken this into account when I log into my profile I now see 'Business Plus' rates. But Based on the public rates (when not logged in) I'm only seeing a -15% discount. Which is not what I was expecting. As an example below.

Anyone got any in sights into this? It's not 20% off the base rates from what I can tell. This is stated here https://www.accorhotels.com/gb/suppo...rd-offer.shtml

Stay for 3 Nights from May 8 to May 11 in Double Room.

SOFITEL HEATHROW:

Not Logged in (Public Rate) 512 Non Flexible
Logged in Business Plus 435.20 (This is only -15%)

Not Logged in(Public Rate) 587 Fully Flexible
Logged in Business Plus 498.95 (This is only -15%)

NOVOTEL HEATHROW T123

Not Logged in (Public Rate) 330 Fully Flexible
Logged in Business Plus 280.50 (This is only -15%)

Last edited by cheshirepete; Apr 27, 18 at 3:41 am
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Old Apr 27, 18, 4:18 am
  #2  
 
Join Date: Oct 2013
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I'm having the same issue, I recently jumped on the band wagon and bought the business plus since I stay with Accor about 10 nights a month on average. (also have my own LTD business) After signing up I only see a 5% discount on non flexible rates compared to public fare. And on fully flexible like you I'm only seeing 15% discount from the public fare.
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Old Apr 27, 18, 7:27 am
  #3  
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Interestingly buried in their FAQs section it now says 15%. Yet much of the sign-up literature and the link I posted above says 20%. I suspect it was 'downgraded' at some point and they didn't update all their links correctly.

https://businesstravel.accorhotels.c...ns/index.shtml

Benefit from the following discounts at more than 2,700 AccorHotels properties worldwide:
  • Sofitel: 15% off all room rates (may be subject to certain conditions)
  • Pullman, MGallery by Sofitel, Grand Mercure, Novotel and Mercure: 15% off the best room rate with no conditions, and 5% off some rates subject to certain conditions
  • Novotel Suites: 10% off the full rate of a suite for short stays (1–2 nights), and 7% off stays of 3 or more nights, and stays of more than 8 nights
  • ibis: 10% off the full room rate and food and drink
  • ibis Styles: 10% off room rates that include breakfast or half-board, and 5% off some rates subject to certain conditions
  • Aparthotels Adagio (excluding Adagio Access): 5% off the public rate with no conditions for a minimum four-night stay
  • Thalassa Sea & Spa: discounts on spa products

Whereas on their sign up page it says 20% https://www.accorhotels.com/gb/suppo...rd-offer.shtml

You benefit from the following discounts at over 2,700 AccorHotels hotels around the world :
  • Sofitel : 20% off all room rates (whether or not subject to restrictions)
  • Pullman, MGallery, Grand Mercure, Novotel and Mercure: 20% off the best room rate without restrictions, and 5% of selected rates subject to restrictions
  • Suite Novotel : 10% off full suite rates for short stays (1-2 nights), and 7% off stays of 3 nights or more, and for stays over 8 nights
  • ibis : 10% off full room rates and restaurant services
  • ibis Styles : 10% off room rates with breakfast or half-board packages, and 5% off selected rates subject to restrictions
  • Adagio Aparthotels (excluding Adagio Access): 5% off unrestricted public rates for any stay over 4 nights minimum
  • Thalassa sea & spa: Hotel brand discounts apply for all stays
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Old Apr 28, 18, 2:11 am
  #4  
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Got quite a quick response from Business customer care. For the record:

“I have been informed that the level of discount varies depending on the brand and also from the weeknights to weekend dates. 20% would be available at the weekend, for example, for Sofitel for flexible and non-flexible rates and for Novotel for flexible rates only. For midweek reservations the level of discount varies and for Novotel is usually 15% on flexible reservations and 5% on non-flexible. For Sofitel midweek the discount is 15% for both types of reservations.

Should there be any further queries regarding this, please do contact the customer care numbers above and they will be able to help.”





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Old Apr 28, 18, 5:34 am
  #5  
 
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So I guess buying into the business plus was a waste of money. Seems the price differences almost aren't worth the cost of the annual fee. At least not for me since the only Accor hotels in the areas I have to work are Novotel and Mercure.
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Old May 4, 18, 11:36 am
  #6  
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Originally Posted by cheshirepete View Post
Hi,

I've seen a couple of threads about this Business Plus Scheme. I decided to join up last night, as after the VAT exception when you checkout the Card (via my Ltd company) it worked out at around 123 for a year. It'll basically pay for itself after 2 stays at the Sofitel at Heathrow. Anyhow......

It clearly stated that for Sofitel you get 20% Off all rates, and at Novotel 20% off Fully Flexible. I was already getting a 5% discount with Gold status, so I've already taken this into account when I log into my profile I now see 'Business Plus' rates. But Based on the public rates (when not logged in) I'm only seeing a -15% discount. Which is not what I was expecting. As an example below.

Anyone got any in sights into this? It's not 20% off the base rates from what I can tell. This is stated here https://www.accorhotels.com/gb/suppo...rd-offer.shtml

Stay for 3 Nights from May 8 to May 11 in Double Room.

SOFITEL HEATHROW:

Not Logged in (Public Rate) 512 Non Flexible
Logged in Business Plus 435.20 (This is only -15%)

Not Logged in(Public Rate) 587 Fully Flexible
Logged in Business Plus 498.95 (This is only -15%)

NOVOTEL HEATHROW T123

Not Logged in (Public Rate) 330 Fully Flexible
Logged in Business Plus 280.50 (This is only -15%)
Dear cheshirepete,

I'm glad that you joined the Business Plus Scheme. I understand your inquires about this program and will give you some explications
below in order to clarify it.

The Business Program Subscription offers discounts up to 20%. An applied discount varies according to the dates of stay, the brand and an applied sales condition.
You may have -20% discount only during the weekend in Sofitel, Pullman, Novotel and Mercure hotels.

Please, find below discount conditions by brand during the week.

Sofitel: -15% on all rates to the room.

Pullman, MGallery by Sofitel, Grand Mercure, Novotel and Mercure : - 15% discount on the best rate without conditions of the room, and
-5% discount to some subject conditions.

Novotel Suites : -10% discount on a full rate of the suite for short stays (1-2 nights), and -7% on stays of 3 nights or more and
for stays longer than 8 nights.
Ibis : -10% on full room rate and catering

Ibis Styles: -10% on the room rate with a breakfast and half-board package
and -5% on some rates subject to conditions.
Adagio Aparthotels (excluding Adagio Access): -5% discount on the public rate without conditions for a minimum stay f 4 nights.

Hope having replied to your questions.

Best regards,
Amy
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Old May 4, 18, 5:53 pm
  #7  
 
Join Date: Oct 2011
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Originally Posted by AccorHotels Concierge View Post
Dear cheshirepete,

I'm glad that you joined the Business Plus Scheme. I understand your inquires about this program and will give you some explications
below in order to clarify it.

The Business Program Subscription offers discounts up to 20%. An applied discount varies according to the dates of stay, the brand and an applied sales condition.
You may have -20% discount only during the weekend in Sofitel, Pullman, Novotel and Mercure hotels.

Please, find below discount conditions by brand during the week.

Sofitel: -15% on all rates to the room.

Pullman, MGallery by Sofitel, Grand Mercure, Novotel and Mercure : - 15% discount on the best rate without conditions of the room, and
-5% discount to some subject conditions.

Novotel Suites : -10% discount on a full rate of the suite for short stays (1-2 nights), and -7% on stays of 3 nights or more and
for stays longer than 8 nights.
Ibis : -10% on full room rate and catering

Ibis Styles: -10% on the room rate with a breakfast and half-board package
and -5% on some rates subject to conditions.
Adagio Aparthotels (excluding Adagio Access): -5% discount on the public rate without conditions for a minimum stay f 4 nights.

Hope having replied to your questions.

Best regards,
Amy
Can somebody with the card check if this is true for the 20% discount on weekend rate in Sofitel, Mercure , Pulman and Novotel .
And is the discount valid for all weekend rates or just Best Rate.
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Old May 8, 18, 8:18 am
  #8  
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Originally Posted by AccorHotels Concierge View Post
Dear cheshirepete,

I'm glad that you joined the Business Plus Scheme. I understand your inquires about this program and will give you some explications
below in order to clarify it.
Thank you for your reply Amy. I notice at Sofitel the 20% is a Friday & Saturday night. Thought it would have been Saturday & Sunday nights, but still very useful!

Originally Posted by winkny View Post
Can somebody with the card check if this is true for the 20% discount on weekend rate in Sofitel, Mercure , Pulman and Novotel .
And is the discount valid for all weekend rates or just Best Rate.
Yes, can confirm, but as stated above it's the Friday and Saturday nights you get the 20%. Sunday night is 15%.

As an example:

Friday 15 June Business Plus 104.00 from 130 Public -20%
Saturday 16 June Business Plus 104 from 130 Public -20%
Sunday 17 June Business Plus 104.55 from 123 Public -15%
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Old May 9, 18, 2:26 am
  #9  
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Originally Posted by cheshirepete View Post
Thank you for your reply Amy. I notice at Sofitel the 20% is a Friday & Saturday night. Thought it would have been Saturday & Sunday nights, but still very useful!



Yes, can confirm, but as stated above it's the Friday and Saturday nights you get the 20%. Sunday night is 15%.

As an example:

Friday 15 June Business Plus 104.00 from 130 Public -20%
Saturday 16 June Business Plus 104 from 130 Public -20%
Sunday 17 June Business Plus 104.55 from 123 Public -15%
Friday and Saturday would cover the weekend in parts of the world that work Sundays
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Old Oct 3, 18, 3:22 am
  #10  
 
Join Date: May 2006
Programs: HHonnors diamond
Posts: 29
Hi.
i was thinking of buying the accor buisiness plus card. i am regular Platinum. stay about 45 Fridays in the year mostly in mercure,pullman,ibis and few Sofitel. always like to have breakfast. is there a good time to buy the card? is the card any good when looking to include breakfast? and lastly when i buy the card are the points which i have earned as regular Platinum be able to be used on future stays booked with the accor plus card? any comments or advice most welcome. thanks
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Old Oct 7, 18, 11:42 am
  #11  
 
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Accor Business Plus T&C - rev 15 May 2018

Ref.: Accor Business Plus T&C - discount only on full flexible rates 15% all days but for Friday & Saturday - 20%

Eventually prepaid rates may be cheaper than a full flexible rate with 15% or 20% discount.
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